Department of Water Supply
Department of Water Supply announces temporary customer service changesOn June 22, 2020, the Kalana O Maui building and One Main Plaza will be open to the public for our customers. The Department of Water Supply will still be taking precautions to ensure the health and safety of our customers as well as our employees.
DWS Divisions are not accepting any walk-in appointments at this time and encourage reaching out to our divisions via phone or email.
You can pay your water bill at our customer service window on the 5th floor. DWS Divisional contact information is available on our web site.
If you do visit us in person, we ask all visitors for their continued cooperation and to please:
- wear a face mask or other cloth face covering
- maintain a six-foot distance apart from others, and
- use hand sanitizers that have been made available
Thank you and stay safe!
Due to lack of rainfall, the Department of Water Supply is requesting consumers in the Upcountry and West Maui areas to conserve water. Consumers are urged to use water only as needed for health and safety purposes. Read on...
The Department of Water Supply is beginning a project to replace small water meters and upgrade aging meters within the County’s domestic water system. The meter replacement is free of additional charge to customers. Read on...
The County of Maui Department of Water Supply canceled water cutbacks Tuesday for customers on its Wailuku-Kahului-Paia system. Read on...
COVID-19 Precautionary Measures
Water bill credit card convenience and transaction fees, as well as E-Check Fees, will be waived through December 31, 2020.
The Department of Water Supply is following recommendations to encourage social distancing for the benefit of County employees and residents and we are encouraging our customers to pay water bills by check or credit card.
Please call (808) 270-7730 and press "3", or call 855-385-4836 to pay your bill over the phone.
The Department of Water Supply is an agency of the County of Maui. Our mission is to provide clean water efficiently. We provide water to approximately 36,400 services on Maui and Molokai. The water we provide meets all state and federal water quality standards. Take a look around our site to learn more. The Department needs your help! Please conserve water. For easy ways to use less water (and save money), see our tips on Water Conservation.
- Fiscal Year 2019 Annual Report & Audit
- 2020 Water Quality Report now available
- Maui Island Water Use and Development Plan
- Road Signs - Public Water Source Protection Area - What do these signs mean? Opens a New Window.
DWS Announces the New Small Meter Replacement Project
The Department of Water Supply will be starting a Small Meter Replacement project aimed at upgrading aging water meters within the County water system. The project is expected to last for four years and will replace an estimated 26,000 water meters that are 2" or less in size. Professional Meters, Inc. (PMI) has been hired by the department to install the meters.
Telephone & Online Payment
You may pay your water bill on-line by using the links below or by telephone at the toll free number posted below. A convenience fee is charged at the time payment is processed.
* Please have available your 10 digit water account number to make a payment.
|Residential||Commercial|| Payment by Phone