Environmental Management

The Department of Environmental Management is responsible for wastewater, solid waste, and environmental protection and sustainability. 

Mission:

"To protect the public's health, safety, property, and environment by developing and operating the County's infrastructure."

Programs:

  • Administration
  • Environmental Protection and Sustainability
  • Wastewater Reclamation
  • Solid Waste

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Percentage of CIP design and construction projects on schedule
  2. Number of non-compliance days for treatment plants
  3. Total tons landfilled per year
  4. Number of missed or delayed routes for refuse collections
  5. Landfill diversion rate

KPI #1: Percentage of CIP design and construction projects on schedule

Benchmark: NA

This measure tracks the department's ability to effectively manage ongoing capital improvement projects through all phases. An effectively managed CIP program will benefit the county through controlled and sometimes reduced project costs whereas a poorly managed CIP program may increase the costs of design and construction. Additionally, an efficient CIP program may result in less impact to public due to infrastructure failure.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of CIP design and construction projects on schedule100%100%100%100%

KPI #1: Management Discussion

Management continues to meet the established goal and continues to monitor this measure to ensure processes are working properly to submit reports on time.

KPI #2: Number of non-compliance days for treatment plants

Benchmark: State of Hawaii Department of Health = 0 days

This measure tracks the department's ability to satisfy the regulatory requirements for treatment plants and is aligned with the goal of providing reliable wastewater service. An increase in the number of days of non-compliance may indicate that there are inefficiencies occurring at the department's treatment plants. A decrease in the number of days of non-compliance may indicate that the department's treatment plants are not experiencing events which cause them to be out of compliance.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of non-compliance days for treatment plants38171218

KPI #2: Management Discussion

Management is currently investigating the cause for this negative trending measure and will take the appropriate steps to correct any identified deficiencies.

KPI #3: Total tons landfilled per year

Benchmark: NA

This measure tracks the total tons of materials, excluding construction and demolition waste, that are processed at the county's landfills. An increase in the total tons may indicate a growing demand for landfill space and may require the department to expedite plans to address unanticipated capacity issues. Depending on population growth, an increase or decrease may also reflect the public's willingness to recycle or limit materials entering the landfill.  

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Total tons landfilled per year185,157190,120192,000145,598

KPI #3: Management Discussion

Management has been monitoring this measure and believes that the total tonnage of landfilled materials will be close to the estimated amount. Based on existing plans for capacity building and diversion efforts, if the measure continues to track and not exceed the estimate, the department believes it will be able to meet the demand.

KPI #4: Number of missed or delayed routes for refuse collections

Benchmark: NA

This measure monitors the total number of missed or delayed routes for refuse collections. This measure includes missed or delayed routes due to mechanical, labor shortage, and other miscellaneous reasons. The department strives to provide responsive service to its customers and to maintain a high level of customer satisfaction. An increase in this number may indicate a concern exists that management must investigate and address the root cause. A decrease may indicate that the program is running efficiently, equipment is being maintained properly, and customers are satisfied with the service.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Total number of missed or delayed routes for refuse collections29427934

KPI #4: Management Discussion

Management believes this measure is positive and reflects the department's investment in equipment and a strong preventative maintenance program. Management will continue to monitor this measure and take appropriate steps to address any increase.

KPI #5: Landfill diversion rate

Benchmark: ICMA OAB (Waste Diversion: Percentage diverted = 27%)

This measure is a derived by calculating the total landfilled material including the total amount of diverted materials which may have gone to the landfill had a diversion program not been in place. Diversion programs are funded through public and private sources. An increase in the diversion rate may reflect a greater willingness to utilize recycling programs by the public while a decrease may indicate the opposite. The department conducts numerous public information campaigns to encourage the public to recycle rather than landfill. This is also a good indicator as to the success of those efforts.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Landfill diversion rate35.8%35.5%34%34.3%

KPI #5: Management Discussion

Management is pleased with the increasing diversion rate. The greater the diversion rate, the less material that enters the landfill and the less pressure is placed on the department to increase capacity to accommodate the increase. This helps save taxpayer dollars and reduces the impact on our environment. Management will continue to monitor this measure.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: