Housing & Human Concerns

The County, through the Department of Housing and Human Concerns, supports a wide range of community needs through a combination of direct services administered by the department, grant support to non-profit service providers, and/or encouraging and facilitating collaboration and partnerships among public and private organizations.

Mission:

"To support and enhance the social well-being of the citizens of Maui County."

Programs:

  • Administration
  • Housing
  • Human Concerns
  • Animal Management

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Number of homeless placed in permanent housing
  2. Percentage of housing assistance vouchers utilized
  3. Number of individuals receiving assistance at any one of the Immigrant Services sites
  4. Total senior attendance at scheduled activities/sessions
  5. Number of dog licenses sold annually

KPI #1: Number of homeless placed in permanent housing

Benchmark: NA

This measure tracks the number of homeless individuals that have been placed into permanent housing as part of the department's efforts to impact this social issue. An increase in this measure indicates success while a decrease may indicate a possible concern. Placing homeless into permanent housing is challenging due to the numerous variables that may impact an individuals ability and/or willingness to be placed into housing. Mental health and chemical dependency often impacts the department's efforts to place individuals.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of homeless placed in permanent housingNANA2064

KPI #1: Management Discussion

Management identifies that this measure is tracking positive. The department has had great success in placing homeless into permanent housing thanks to the collaborative and combined efforts of various agencies. We will continue to monitor this measure.

KPI #2: Percentage of housing assistance vouchers utilized

Benchmark: U.S. Department of Housing and Urban Development (Utilization standard > 95%)

This measure helps to determine whether or not the department is ensuring the effective use of the Section 8 vouchers that have been allocated to Maui County. A low percentage may indicate that vouchers are not being utilized while an increased percentage may indicate the department is properly administering the voucher program. Vouchers play a critical role in getting people into housing particularly those individuals that are the most vulnerable.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of housing assistance vouchers utilized94%95%97%90%

KPI #2: Management Discussion

This measure is trending positive but management is concerned that a lower utilization rate may reflect poorly on the department and its ability to properly manage this program. Additional efforts have been made to identify areas within the program that will improve our ability to issue and participants use these housing vouchers. Management is confident that it will improve this measure based on the changes that have been made.

KPI #3: Number of individuals receiving assistance at any one of the Immigrant Service sites

Benchmark: NA

This measure tracks the number of people that have gone to one of our Immigrant Services sites managed by the department within Maui County. These sites provide valuable insight and guidance to immigrants that currently reside in our community. An increase in this measure may indicate a growing population of immigrants that require assistance as well as a greater demand for resources to provide that assistance. A decrease in this measure may indicate a reduction in the need for these types of services.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of individuals receiving assistance at any one of the Immigrant Services sitesNANA3,2002,314

KPI #3: Management Discussion

Management has identified that this measure is tracking as expected. We anticipate that we will provide services to more than 3,000 people before the end of the fiscal year. Management will continue to monitor this measure.

KPI #4: Total senior attendance at scheduled activities/sessions

Benchmark: NA

This measure monitors the number of participants in the department's senior-focused activities and sessions. These activities and sessions are important and play a positive role in the lives of older Americans here in Maui County. A greater number of participation is positive for the department as it may indicate a greater demand for the programs designed to engage older Americans. A decrease in participation may indicate otherwise and may require management to review programs to ensure they are meeting the needs of potential participants.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Total senior attendance at scheduled activities/sessions151,630142,308140,000105,478

KPI #4: Management Discussion

Management is reviewing the current programs to determine the cause of the decline in attendance. Additional activities and sessions are scheduled prior to the end of the fiscal year and it is anticipated that the total attendance will be similar to that of 2017. Management will take the necessary actions to ensure this measure is in line with the estimate. This will include a survey to former and potential participants to determine if there is a satisfaction issue with the programs or if any changes need to be made to attract more participants.

KPI #5: Number of dog licenses sold annually

Benchmark: NA

This measure tracks the total number of dog licenses sold on an annual basis through the County's provider, the Maui Humane Society. An increase in licenses may indicate a greater number of dogs within the county which may also indicate a greater need for animal control resources. Increases may also indicate that awareness efforts have been successful. A decrease in the number of licenses sold may indicate a reduction of dogs and/or the need for improved awareness campaigns.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of dog licenses sold annually4,1854,0683,5003,256

KPI #5: Management Discussion

Management believes this measure is tracking and trending in a positive direction. We will continue to monitor this measure and make adjustments as appropriate.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: