Planning

The Department of Planning offers technical advice to the Mayor, County Council and commissions; proposes zoning legislation; drafts updates to the General Plan, Maui Island Plan and Community Plans; presents reports & recommendations on development proposals; and oversees programs on cultural resources, census and geographic information, flood plain permits and other special projects and permits.

Mission:

"To manage growth in a sustainable manner that balances our economy, culture and environment."

Programs:

  • Administration
  • Long Range Planning
  • Current Planning
  • Zoning Administration and Enforcement
  • Plan Implementation

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Number of building permits reviewed
  2. Percentage of building permits reviewed within 30 days
  3. Number of Planner-on-Call inquiries
  4. Number of public meetings conducted
  5. Percentage of planning commission decisions that substantially follow the department's recommendation

KPI #1: Number of building permits reviewed

Benchmark: NA

This measure helps track the number of building permits received and reviewed by the department on an annual basis. An increase in this number indicates a growing demand for service while a decrease in the number may reflect a reduction in the construction related activity in our community. In addition, this measure may be useful to the department to determine staffing needs when combined with other tracked measures.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of building permits reviewed1,8491,7832,0001,314

KPI #1: Management Discussion

It appears that this measure will likely be below the estimated measure of 2,000 permits for the fiscal year based on management's research. We do not anticipate that the total permits reviewed will be fewer than were performed in the prior fiscal year.

KPI #2: Percentage of building permits reviewed within 30 days

Benchmark: ICMA OAB (Average residential building permit review time = 18 days)

This measure helps determine the effectiveness of the organization to review permits in a timely and efficient manner. A greater percentage reflects success in the department's efforts to review permits quickly and efficiently. A lower percentage may indicate a concern with internal processing of permits and their associated reviews. Management uses this measure to determine the effectiveness of the efforts they've undertaken to improve the overall process of building permit review.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of building permits reviewed within 30 days57%80%100%95%

KPI #2: Management Discussion

This measure is trending positive. Management believes that the efforts and actions that have been taken to address the review process for building permits has generally had a positive impact on the timeliness of those reviews. Management will continue to monitor this measure.

KPI #3: Number of Planner-on-Call inquiries

Benchmark: NA

This measure tracks the number of inquiries received by the department's Planner-on-Call program. This program is designed to assist members of the public in answering questions they may have regarding the various processes managed by the Planning department. An increase in this measure indicates a greater demand for these services while a decrease may reflect a lesser need for these services.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of Planner-on-Call inquiriesNANA17,5005,136

KPI #3: Management Discussion

Management had anticipated that this program would receive more inquiries from the public; however, the initial estimate may have been too high. The department continues to raise public awareness of the program to increase overall usage. Feedback on the program has been positive from those who have used the services.

KPI #4: Number of public meetings conducted

Benchmark: NA

This measure monitors the number of public meetings conducted by the department to educate the public on various activities being undertaken by the department. Public meetings may also include boards, commissions, and community plan advisory committees. The goal is to increase public participation and access to information. An increase in this measure is generally a positive indicator of the efforts being undertaken by the department. A decrease may identify a concern and management may need to look into the reduction of public meetings.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of public meetings conducted1378313095

KPI #4: Management Discussion

Management continues to focus on providing the public with information and education through its public meeting initiatives. We anticipate meeting this goal for the fiscal year.

KPI #5: Percentage of planning commission decisions that substantially follow the department's recommendations

Benchmark: NA

This measure is reflective of the department's effectiveness in communicating its recommendation(s) to the planning commission for consideration. A lower percentage may indicate that the department is not effectively communicating its recommendations to the planning commission while a higher percentage may indicate that the department is successfully communicating.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of planning commission decisions that substantially follow the department's recommendationsNANA80%77%

KPI #5: Management Discussion

This measure is trending towards the goal of 80%. Management believes that it has made great strides to properly communicate with the planning commission and that is reflected in the measurement. Management will continue to work with assigned planners to ensure they are prepared and that their communication skills are improved.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: