Police

The mission of the Maui Police Department is to serve the community in a manner that epitomizes those ideals woven into the fabric of the Constitution of the United States and the Spirit of Aloha. We will serve to enhance the quality of life in cooperation with all of those who share these beautiful islands in making this a better place to live.  

Mission:

"To serve the community in a manner that epitomizes those ideals woven into the fabric of the Constitution of the United States and the Spirit of Aloha."

Programs:

  • Administration
  • Investigative Services Bureau
  • Uniformed Patrol Services
  • Technical and Support Services

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Percentage of authorized positions filled
  2. Number of Operating Under the Influence (OUI) arrests (annually)
  3. Number of drug and/or alcohol related traffic fatalities (annually)
  4. Percentage of response times for in progress and high priority calls for service under five minutes
  5. Number of Drug Abuse Resistance Education (DARE) classes conducted

KPI #1: Percentage of authorized positions filled

Benchmark: NA

This measure helps the department track the vacancies and resource shortfall that may be experienced from having vacant positions. This measure does not directly indicate effectiveness or efficiency but it may be related to other data points that are tracked by the department such as overtime or response times. A greater percentage indicates that the department has fewer vacant positions and is closer to being fully staffed. A lower percentage indicates growing vacancies within the department that must be addressed by management.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of authorized positions filled92%94%97%91%

KPI #1: Management Discussion

This measure indicates that the department has not currently met its goal. Management continues to work with human resources (Personnel Services) to expand recruiting efforts and fill vacant positions. Management will continue to monitor this measure and work diligently to improve towards our goal.

KPI #2: Number of Operating Under the Influence (OUI) arrests (annually)

Benchmark: NA

This measure helps the department track the number of arrests occurring in the community that are related to those who are under the influence and operating a vehicle. Increase in arrests may indicate that the department's efforts to catch operators under the influence have been successful. Alternatively, a decrease may also be the result of increased awareness and educational programs aimed at reducing OUIs throughout our community. For purposes of this measure, a decrease will be identified as a negative trend but will require further investigation to determine the impacting factors.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of Operating Under the Influence (OUI) arrests (annually)7926251,000546

KPI #2: Management Discussion

This measure is trending negative but management has not been able to determine if it is due in part to the increased efforts to educate the public on the dangers of OUI. There have been at least three campaigns during this fiscal year to educate the public. The number of checkpoints have increased, in coordination with the educational campaigns, and no reduction in efforts to catch offenders has occurred. Management will continue to monitor this trend.

KPI #3: Number of drug and/or alcohol related traffic fatalities (annually)

Benchmark: NA

This measures the number of drug and/or alcohol related traffic fatalities that have occurred in Maui County. This measure serves as an important indicator of the public's willingness to drive under the influence and place lives at risk. An increase in this measure is negative and indicates an increase in the number of deaths occurring from this circumstance. A decrease in this measure is positive as it indicates a reduction in deaths occurring from this circumstance.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of drug and/or alcohol related traffic fatalities1831213

KPI #3: Management Discussion

This measure is very concerning for management as it has exceeded anticipated/projected numbers for FY 2018. Management has taken steps to increase the activity of the programs that are focused on operators who may be under the influence. Additionally, management has stepped up educational and awareness efforts in an attempt to dissuade the public from taking the risk of driving under the influence.

KPI #4: Percentage of response times for in progress and high priority calls for service under five minutes

Benchmark: ICMA OAB (Top priority calls: Average time, dispatch to arrival on scene = 272 seconds)

This measures the efficiency of the department in providing timely inspections of its permits. Timely inspections translate into more efficient production of housing and other structures which are important to the continuing health of our community. A higher percentage indicates that the department is successfully meeting the inspection needs of the community while a while a lower percentage indicates there may be a concern with performance. 

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Percentage of response times for in progress and high priority calls for service under five minutesN/A95%95%74%

KPI #4: Management Discussion

Management is aware of the potential negative trend of this measure and has taken steps to improve. Management has identified vacancies as one of the issues that have lead to this potential negative trend. We have been working with Personnel Services to continue to recruit and attract qualified candidates to fill the vacancies.

KPI #5: Number of Drug Abuse Resistance Education (DARE) classes conducted

Benchmark: NA

This measure is an effectiveness measure that tracks the department's ability to deliver education to young people throughout Maui County. DARE is focused on building awareness in young students and encouraging them to stay away from drugs. This measure is important because an educated and aware public may lead to a reduction in future negative impacts of drug abuse and drug related crimes.

Success MeasureFY 2016 ActualFY 2017 ActualFY 2018 EstimateFY 2018 YTD
Number of Drug Abuse Resistance Education (DARE) classes conducted29323623096

KPI #5: Management Discussion

This measure is tracking in a positive direction as most of the classes will occur during the 4th quarter of the fiscal year. Based on management's investigation into this measure, we do not anticipate any issues in meeting this goal.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: