Public Works

The Department of Public Works directs and oversees the Development Services Administration, the Engineering Division and the Highways Division. The County of Maui website details the various current and future projects being planned and executed by the department. Given the diverse range of program responsibilities, the Department adheres to a large number of success measures that range from bridge rehabilitation and replacement to professional development for employees within the traffic management program.

Mission:

"Protect and enhance the quality of the public’s health, safety, property and environment by developing and operating the county’s road, drainage and bridge systems and by administering its building codes."

Programs:

  • Administration
  • Development Services Administration (DSA)
  • Engineering
  • Garage Services
  • Highways Administration
  • Road, Bridge, and Drainage
  • Special Maintenance
  • Traffic Management

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Percentage of department employees completing two National Incident Management (NIMS) Incident Command System (ICS) courses
  2. Number of lane miles reconstructed, rehabilitated, and resurfaced annually
  3. Number of business days taken to review building permit applications for building code compliance for new single family dwellings
  4. Percentage of inspections made within two working days of the requested inspection date for  building, electrical and plumbing permits
  5. Percentage of reported potholes repaired within 24 hours

KPI #1: Percentage of department employees completing two NIMS ICS courses

Benchmark: NA

This measure helps the department track the training of its employees in critical best practices management techniques that better prepares them in the event of a disaster. Understanding the NIMS framework is important particularly when dealing with FEMA and other federal agencies in times of crisis. An increasing measure indicates that the department is meeting its goal of training its employees in NIMS ICS. A decreasing measure indicates that the department is not or has not met its goal for training.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Percentage of department employees completing two NIMS ICS courses85%85%95%TBD

KPI #1: Management Discussion

Although this measure indicates that the department has not met its goal, we continue to encourage our employees to be trained before the year ends. We will continue to monitor this measure and work with the divisions to meet our goal of 95% trained.

KPI #2: Number of lane miles reconstructed, rehabilitated, and resurfaced annually

Benchmark: NA

This measure helps the department track the efficiency of the program. Maui County has more than 900 lane miles of roadway under its jurisdictional control. An increase in lane miles reconstructed, rehabilitated, and resurfaced means that the department is successfully implementing and managing this program. A decrease in lane miles may warrant an examination into the cause and action by the department to correct any deficiencies.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Number of lane miles reconstructed, rehabilitated, and resurfaced annually24
16
24
TBD

KPI #2: Management Discussion

This measure is trending negative. Management has been investigating the delays which have been occurring within the program to development plans that will get the program back on track. We anticipate that the corrective actions will improve this measure and help us meet our goal.

KPI #3: Number of business days to review building permit applications for new, single-family dwellings

Benchmark: ICMA OAB (Average residential permit review time = 18 days)

This measures the effectiveness of the department to review new applications for single family dwellings. The development of new, single family dwellings is critical to meet the increasing demands for housing by our residents. The department conducts a thorough review of these permits while implementing processes that help improve the efficiency of those reviews. An increasing number indicates a concern and may require further investigation by management to determine the root cause of increased processing times. A decreasing number is indicative of a successful review process.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Number of business days to review building permit applications for new, single-family dwellings3
5
4
TBD

KPI #3: Management Discussion

This measure is tracking in a positive direction. Processing times remain a focus of the program and management continues to monitor these times to ensure we are meeting our established goal.

KPI #4: Percentage of inspections made within two working days of the requested inspection date for  building, electrical and plumbing permits

Benchmark: NA

This measures the efficiency of the department in providing timely inspections of its permits. Timely inspections translate into more efficient production of housing and other structures which are important to the continuing health of our community. A higher percentage indicates that the department is successfully meeting the inspection needs of the community while a while a lower percentage indicates there may be a concern with performance. 

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Percentage of inspections made within two working days of the requested inspection date for  building, electrical and plumbing permits95%97%
96%TBD

KPI #4: Management Discussion

This measure is trending in a positive direction. Inspections are being conducted in a timely manner and citizens needs are being met. Management will continue to monitor this measure.

KPI #5: Percentage of reported potholes repaired within 24 hours

Benchmark: NA

This measure is an efficiency measure and is reflective of the deparment's ability to meet the demands of its citizens for roadways that do not have potholes. An increase in percentage indicates that the department is meeting its established goal while a decrease indicates there may be a concern which warrants management's review of the program. 

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Percentage of reported potholes repaired within 24 hours99%99%100%TBD

KPI #5: Management Discussion

This measure is tracking in a positive direction; however, it is indicated in yellow to show that we have not met the expected goal of 100% as of the 3rd quarter. The department will continue to work hard to meet the goal and has made efforts to address deficiencies which may have impacted the programs ability to meet the goal.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: