Transportation

The Department of Transportation provides public transportation services to the people of Maui County. These services include public transit, commuter, paratransit, human services transit, and air ambulance services.  

Mission:

"To facilitate the rapid, safe, and economical movement of people and goods in Maui County."

Programs:

- Administration

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Average age of the fixed route fleet (years)
  2. Average age of the ADA paratransit fleet (years)
  3. Paratransit percentage of on-time performance
  4. Fixed route average percentage of routes with on-time record
  5. Fixed route number of passenger boardings

KPI #1: Average age of the fixed route fleet (years)

Benchmark: Federal Transit Administration (Useful Life = 14 years)

This measure helps the department track the aging of its fixed route fleet. The fixed route fleet provides public transportation throughout most of Maui County and is otherwise know as the Maui Bus. An older fleet may result in a less reliable fleet which in turn may result in delays for riders. An increasing measure indicates a concern while a decreasing measure indicates a younger, more reliable fleet of vehicles are available to provide services.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Average age of the fixed route fleet (years)6.77.7
8.5
TBD

KPI #1: Management Discussion

This measure is negative and very concerning to management. The older the fleet becomes, the equipment become more prone to breakdowns. With a limited number of stand by vehicles, the vendor will likely not be able to meet on-time performance standards and riders may experience delays. We will continue to monitor the fleet age and continue to recommend to policymakers that they support the replacement schedule developed by the department.

KPI #2: Average age of the ADA paratransit fleet (years)

Benchmark: Federal Transit Administration (Useful Life = 10 years)

This measure helps the department track the aging of its ADA paratransit fleet. The ADA paratransit fleet provides public transportation throughout most of Maui County specifically for those meeting certain criteria as set forth in the Americans with Disabilities Act (ADA). An older fleet may result in a less reliable fleet which in turn may result in delays for riders. An increasing measure indicates a concern while a decreasing measure indicates a younger, more reliable fleet of vehicles are available to provide services.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Average age of the ADA paratransit fleet (years)3
4
5
TBD

KPI #2: Management Discussion

This measure is trending negative. Management is concerned that the older the fleet becomes, the more likely a reliability issue will occur as older fleets tend to have more breakdowns. We will continue to monitor the fleet age and continue to recommend to policymakers that they support the replacement schedule developed by the department.

KPI #3: Paratransit percentage of on-time performance

Benchmark: NA

This measures the effectiveness of the vendor providing transportation services to those who qualify for paratransit transportation. A higher percentage indicates that the vendor is successfully meeting the transit needs in a timely manner while a lower percentage indicates there may be a concern with vendor performance. Users of this service depend on timely, reliable and efficient transportation services.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Paratransit percentage of on-time performance92%93%
92%TBD

KPI #3: Management Discussion

This measure is tracking in a positive direction. Paratransit services are delivered by a vendor and their service performance is monitored electronically. Additionally, riders have contacted our office when performance issues have occurred in the past. We continue to monitor the vendor and the equipment as it continues to age and become less dependable. Replacement schedules for equipment have been shared with policymakers.

KPI #4: Fixed route average percentage of routes with on-time record

Benchmark: NA

This measures the effectiveness of the vendor providing fixed route transportation services to the people of Maui County. A higher percentage indicates that the vendor is successfully meeting the transit needs in a timely manner while a lower percentage indicates there may be a concern with vendor performance. Users of this service depend on timely, reliable and efficient transportation services.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Fixed route average percentage of routes with on-time record98%95%
96%TBD

KPI #4: Management Discussion

This measure is trending in a positive direction. Fixed routes, which are operated by a vendor and tracked through an electronic monitoring system, have been meeting established times. There is a concern that equipment failures may occur which may impact this measure in the future. Management continues to monitor the health of our equipment and has developed replacement schedules that have been presented to policymakers for consideration.

KPI #5: Fixed route number of passenger boardings

Benchmark: NA

This measure is reflective of the demand for services being placed on the fixed route public transportation system. More and more residents and visitors are relying on public transportation as part of their mobility strategy. An increase in ridership indicates a greater demand for services while a decrease may indicate a lesser demand. This measure is beneficial to the department in the development of public transportation strategies to meet increasing or decreasing demand for service.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Fixed route number of passenger boardings2,017,0001,729,788
2,017,000TBD

KPI #5: Management Discussion

This measure is tracking in a positive direction; however, it is indicated in yellow to show that we have not met the expected ridership as of the 3rd quarter. The department anticipates exceeding the estimate based on current projections and data but it does not anticipate growth to the extent that additional equipment would be needed to meet the demand.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: