Water Supply

The Department of Water Supply is an agency of the County of Maui. Our mission is to provide clean water efficiently. We provide water to approximately 36,400 services on Maui and Molokai. The water we provide meets all state and federal water quality standards. The department utilizes the American Water Works Association for benchmarks related to utility operations.

Mission:

"To provide clean water efficiently."

Programs:

- Administration

- Water Operations

Key Performance Indicators:

The following are the department's top five key performance indicators (KPI):

  1. Number of staff training/educational opportunities provided
  2. Average days for single family residential permit review
  3. Number of system outages or water restrictions due to facility shutdown or deficient water quality
  4. Number of water quality violations received
  5. Cost of repair and maintenance of electrical equipment, motors, and switch gear

KPI #1: Number of staff training/educational opportunities provided

Benchmark: NA

This measure helps to determine how effective the department is in developing and delivering training to staff. Training opportunities lead to a better prepared staff that often translates into a more effective team capable of addressing new challenges. An increase in this measure indicates success while a decrease is an indication that there may be a concern.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Number of staff training/educational opportunities provided148
545
300TBD

KPI #1: Management Discussion

This measure is trending in a positive direction. Educational opportunities continue to be provided to all staff. Results have been positive.

KPI #2: Average days for single family residential permit review

Benchmark: ICMA OAB (Average calendar days from application to issuance = 18 Days)

This measure helps determine the efficiency of the organization to meet the permitting demands related to the development of single family residential units. Efficient processing of single family residential permits is beneficial to home builders as the longer permit review times are, the more costly to construct a home may become. An increase in this measure may indicate a concern while a reduction in this measure is considered a success.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Average days for single family residential permit review212120
TBD

KPI #2: Management Discussion

This measure is trending in a positive direction. Improvements have been made to review processes that have allowed the department to maintain a reasonable review period for residential single family permits. Additional internal changed may result in lower processing times going forward.

KPI #3: Number of system outages or water restrictions due to facility shutdown or deficient water quality

Benchmark: American Water Works Association

This measures both the efficiency and effectiveness of the department's ability to provide water to customers. Lack of proper maintenance and/or oversight of the various components of the water supply system may lead to increased outages and/or lower water quality. An increase in this measure indicates failure while a decrease indicates success. 

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Number of system outages or water restrictions due to facility shutdown or deficient water quality6
0
0TBD

KPI #3: Management Discussion

This measure continues to track in a positive direction. Efforts have been focused on improving systems to prevent outages and water quality issues from occurring.

KPI #4: Number of water quality violations received

Benchmark: American Water Works Association

This measure helps to determine how effective the department is in carrying out their mission of providing safe and clean water for consumers. A well-organized and managed water supply system, in theory, should prevent any water quality violations from occurring. An increase in this measure indicates failure while a decrease is an indication of success.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Number of water quality violations received3
0
0TBD

KPI #4: Management Discussion

This measure continues to track in a positive direction. Efforts to improve the water production and delivery system have had a positive impact.

KPI #5: Cost of repair and maintenance of electrical equipment, motors, and switch gear

Benchmark: NA

This measure is reflective of the health of the department's water production and delivery infrastructure. As equipment ages, additional costs to repair and maintain that equipment, in theory, should also increase. An increasing number may indicate a need to invest more in replacement of aging equipment and may show inefficiencies occuring within the department that may be addresses through replacement. An increase in costs indicates a concern while a decrease may indicate a successful replacement program is in place.

Success MeasureFY 2017 ActualFY 2018 ActualFY 2019 EstimateFY 2019 YTD
Cost of repair and maintenance of electrical equipment, motors, and switch gear$148,150$322,024
$350,000TBD

KPI #5: Management Discussion

This measure is trending in a negative direction. Additional costs associated with repairs and maintenance may indicate infrastructure may need to be replaced. Further investigation into this measure is ongoing to determine the root cause of the increase.

KPI Questions & Communications:

Should you have any questions about these KPIs and their impact on the department, please contact the department director's office at: