Small Meter Replacement Project

Department of Water Supply Announces New Small Meter Replacement Project

The Department of Water Supply will be starting a Small Meter Replacement project aimed at upgrading aging water meters within the County water system. The project is expected to last for four years and will replace an estimated 26,000 water meters that are 2” or less in size. Professional Meters, Inc. (PMI) has been hired by the department to install the meters. 

PMI will also be installing new cellular transponders on all small water meters. These new transponders will allow the Water Department to read customer water meters remotely by using existing cell tower infrastructure and will also allow customers to create an on-line account (“EyeOnWater”) and view their own water usage in real time over the internet. Information on how to sign up for this new EyeOnWater feature will be forthcoming soon!

Year One of the project is slated to begin in mid-June 2020 with work scheduled to be completed by November, 2020. The project will start in the Waikapu area and eventually encompass all of Wailuku, including Waihe’e - Waiehu, and also Paia. Customers in these areas will be notified in advance by mail of the proposed work in their area.  Following is the proposed schedule for Year 1:


Waikapu *
Waikapu - Wailuku Heights July August
Waiehu - Waihe'e July August
Wailuku Central * August September
Paukakalo August September
Wailuku Central * September October
Central - Wailuku Elementary October November
Paia October November
* portions of this area
Schedule subject to change

Typically it will take PMI approximately 15 minutes to put in a new meter, so interruption of customer water service should be very brief.  

Installations will occur between the hours of 8:00 a.m. – 3:30 p.m., Monday through Friday (except County holidays) and customers will not need to be present during the installation process. The Department of Water Supply reminds all customers that meters must be accessible and should not be blocked by bushes, vines, equipment or other materials. If a meter is located behind a fence or gate or in an area that is difficult to access, customers can contact PMI at 855-620-7993 to make an appointment and arrangements for the necessary work to be completed.  

Year two of the project is tentatively scheduled to begin in mid – 2021 and is expected to include the Kahului and Lahaina service areas.