Immigrant Services Division

COVID-19 Precautionary Measures

For the health and safety of the public, Maui County Immigrant Services Division (ISD) has suspended all walk-in services. In-person appointments are available starting October 5, 2020 on Mondays, Tuesdays, Thursdays, and Fridays from 7:45 a.m. to 4:30 p.m. (excluding Holidays).

To schedule appointments or inquiries, please contact for Wailuku office at (808) 270-7791, Molokai office at (808) 553-5072, and Lanai office at (808) 565-6679.

Before arriving to your appointment at any ISD offices, if you answer “yes” to whichever of the following, please contact the office to reschedule your appointment after 14 days and/or free of symptoms for 24 hours as to protect the well-being of our community members:

  • Experiencing symptoms such as cough, shortness of breath, fever, chills, headache, sore throat, muscle pain, loss of taste or smell, vomiting, and/or diarrhea for the last fourteen (14) days;
  • Currently waiting for a COVID test result or self-quarantining waiting for a test result;
  • You or any one of your household has come in contact with someone diagnosed or tested positive for COVID-19;
  • You or any one of your household traveled domestic or international recently;
  • You or any one of your household work as a Health Care provider.
In addition, you are required to wear a face mask when entering into the facility. If you are unable to wear a face mask, please contact our office so we may see what other alternative delivery of services (i.e. phone call, email, drop-off) are available.


Immigrant Services is a division of Maui County’s Department of Housing and Human Concerns. Our goal is to assist new residents of Maui County in becoming fully integrated and productive members of our community. We endeavor to connect immigrants, non-immigrants, 
and citizens alike to the people, places, and resources that enable them to build successful lives and enrich our community. We also provide free forms assistance related to immigration matters including family-based petitions, renewing permanent residency, and citizenship. Forms assistance is limited to accuracy reviews and preparation from our client's completed application(s). Immigrant Services is not staffed by attorneys.

Summary of Services

The "Summary of Services" link offers a list of our services. Our office hours and locations are described below. The Immigrant Services Division is not affiliated with the U.S. Citizenship and Immigration Services (USCIS) and does not adjudicate or enforce immigration matters.

Assistance Completing Forms

When Visiting Us

In our ongoing efforts to streamline public assistance, Immigrant Services Division is by appointments only. Walk-ins has been suspended. To schedule an appointment at any ISD offices, please call the office. The contact for each office is located at the bottom.

Please help us provide the best, and most efficient, service possible to you. It is important that you always bring your hard copy documents related to the case for which you are seeking assistance. If you are a permanent resident, you should always bring your Permanent Resident "Green Card" with you.


The Immigrant Services Division has four offices for your convenience. Please contact any of our offices with questions.

Wailuku - Main Office

Lahaina - Satellite Office



One Main Plaza
2200 Main St. 
Suite 547
Wailuku, HI 96793
(808) 270-7791 
West Maui Senior Center
778 Pauoa Pl.
Lahaina, HI 96761 
(808) 661-2386 
Moore Center
2 Kamoi St.
Kaunakakai, HI 96748
(808) 553-5072
Lanai Senior Center,
309 Seventh St. 
Lanai City, HI 96763 
(808) 565-6679
Monday - Friday 7:45 am - 4:30 pm
Closed until further notice.

Monday - Friday
7:45 a.m. to 4:30 pm
Monday - Friday
7:45 a.m. to 4:30 pm
Appointments available on Mon., Tues., Thurs., & Fri.    Appointments available on Mon., Tues., Thurs., & Fri. Appointments available on Mon., Tues., Thurs., & Fri.


The Maui County Immigrant Services Division is not staffed by attorneys meant as a substitute for legal counsel. If your situation is complicated or involves the risk of financial loss, criminal liability, removal or deportation you should seek the advice of an attorney.

Our offices provide free assistance in filling out USCIS and other agency forms.  We do not adjudicate cases or provide legal advice. The County of Maui, Immigrant Services Division and its staff are not liable for unfavorable outcomes, financial or criminal liability resulting from your petition or application.