Immigrant Services Division

COVID-19 Precautionary Measures

Temporary closures are announced for the Maui County Immigrant Services Division (ISD) beginning March 23. As of May 1, a re-opening date for the division has not been determined. ISD staff are working to assist clients by phone and email. Clients may arrange to drop off paperwork during regular business hours - Monday-Friday, 7:45 a.m. - 4:30 p.m. (excluding Holidays).
For general questions and forms assistance, please contact (808) 270-7791.


Immigrant Services is a division of Maui County’s Department of Housing and Human Concerns. Our goal is to assist new residents of Maui County in becoming fully integrated and productive members of our community. We provide free assistance to non-immigrants, immigrants, non-migrants and citizens with a wide range of immigration related matters including, family-based petitions, permanent residency, and citizenship.

Summary of Services

The "Summary of Services" link offers a list of our services. Our office hours and locations are described below. The Immigrant Services Division is not affiliated with the U.S. Citizenship and Immigration Services (USCIS) and does not adjudicate or enforce immigration matters.

Assistance Completing Forms

When Visiting Us

In our ongoing efforts to streamline public assistance, Immigrant Services is by appointment only at the Wailuku main office. Appointments are limited to 1 - 1 1/2 hours. We welcome all inquiries; Wednesday is our walk-in day where services are provided on a first-come, first-serve basis, limited to 30 min. per person. For inquiries, or to schedule an appointment, please call (808) 270-7791

Please help us provide the best, and most efficient, service possible to you. It is important that you always bring your hard copy documents related to the case for which you are seeking assistance. If you are a permanent resident, you should always bring your Permanent Resident "Green Card" with you.


The Immigrant Services Division has four offices for your convenience. Please contact any of our offices with questions.

Wailuku - Main Office

Lahaina - Satellite Office



One Main Plaza
2200 Main St. 
Suite 547
Wailuku, HI 96793
(808) 270-7791 
West Maui Senior Center
778 Pauoa Pl.
Lahaina, HI 96761 
(808) 661-2386 
Moore Center
2 Kamoi St.
Kaunakakai, HI 96748
(808) 553-5072
Lanai Senior Center,
309 Seventh St. 
Lanai City, HI 96763 
(808) 565-6679
Monday - Friday 7:45 am - 4:30 pm
Every Thursday
8:30 am - 3:30 pm
Monday - Friday
8:00 am - 4:00 pm
Monday - Friday
8:00 am - 4:00 pm
Appointments available - Mon., Tues., Thurs., & Fri. Beginning Dec. 4, 2019
Walk-In Wednesday service offered 8 am - 3:30 pm, first come/first serve, limited to 30 min. per person


The Maui County Immigrant Services Division is not staffed by attorneys meant as a substitute for legal counsel. If your situation is complicated or involves the risk of financial loss, criminal liability, removal or deportation you should seek the advice of an attorney.

Our offices provide free assistance in filling out USCIS and other agency forms.  We do not adjudicate cases or provide legal advice. The County of Maui, Immigrant Services Division and its staff are not liable for unfavorable outcomes, financial or criminal liability resulting from your petition or application.