News Flash

Press Releases

Posted on: April 14, 2022

Department of Water Supply announces second year of the small water meter replacement project

The second year of the Department of Water Supply’s small meter replacement project will begin this month and encompass the Kahului and the Lahaina-to-Napili service areas. The project will upgrade aging water meters in Maui County’s water system.

Work will begin in Kahului and is scheduled to be completed by September 2022. Installations will begin in the Lahaina-to-Napili service area in October 2022 with completion tentatively scheduled for February 2023. Customers in these locations will be notified in advance by mail of the proposed work in their areas.

In June 2020, the department began its small meter replacement project. The project is expected to last for four years. An estimated 26,000 water meters will be replaced. These meters are 2 inches or less in size. Professional Meters Inc. is the water meter installation contractor.

PMI will install new cellular transponders on all small water meters with adequate cellular service available. These new transponders will allow the department to read customer water meters remotely by using existing cell tower infrastructure.

The transponders will also allow customers to create an on-line account (“EyeOnWater”) and view their own water usage in real time over the internet. Information on how to sign up for this new EyeOnWater feature is included on the Department of Water Supply’s website at

For areas without adequate cellular coverage, an upgraded transponder will be installed to allow the department to read meters on a drive-by basis. This is currently done in most areas.

Typically, it will take Professional Meters Inc. approximately 15 to 30 minutes to put in a new meter. Interruptions of customer water service should be very brief.

Installations will typically occur between 8 a.m. and 3:30 p.m. Monday through Friday (except County holidays). Customers will not need to be present during the installation process.

The Department of Water Supply reminds all customers that meters must be accessible and should not be blocked by bushes, vines, equipment or other materials. If a meter is located behind a fence or gate or in an area that is difficult to access, customers can contact PMI at (855) 620-7993 to make an appointment to arrange for the necessary work to be completed.

The project’s third year is tentatively scheduled to begin in March 2023. That project phase is expected to include the Maalaea, Kihei and Wailea service areas.

For more information, contact Department of Water Supply Administrative Officer Adam Mundy at (808) 270-8046.

Facebook Twitter Email

Other News in Press Releases

Trash pickups rescheduled in Wailuku

Posted on: March 28, 2022

Trash pickups rescheduled in Wailuku

Posted on: March 21, 2022

Trash pickups rescheduled in Paia

Posted on: March 14, 2022

No-shows leave COVID-19 test gaps

Posted on: December 27, 2021

Mayor Victorino signs Bill 118

Posted on: December 10, 2021

Prepare for flooding in Maui County

Posted on: December 5, 2021

Mahalawa Bridge - Hana

Posted on: December 2, 2021

Waiehu residents asked to conserve water

Posted on: November 28, 2021

Trash pickups rescheduled in Kula

Posted on: November 26, 2021

Trash pickups rescheduled in Haiku

Posted on: November 15, 2021

Amala Place Clean-up Nearly Complete

Posted on: September 22, 2021

Amala Place clean-up continues in Kahului

Posted on: September 21, 2021

Kalama Park waterline repair announced

Posted on: September 14, 2021

Amala Place clean-up to begin this month

Posted on: September 1, 2021

Trash pickups rescheduled in Haiku

Posted on: July 20, 2021