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Posted on: March 22, 2020

DWS announces temporary customer service changes

With the closure of Maui County offices on Monday, March 23, to safeguard against the spread of COVID-19, the Department of Water Supply encourages customers to use phone, online services, mail and email to conduct business safely.

Until further notice, the following Emergency Operating Procedures will be implemented:

Department of Water Supply notices and service announcements

All DWS notices and service announcements are posted for the public to view online on the following sites:

County of Maui COVID-19 Coronavirus Information website:

https://www.mauicounty.gov/2370/COVID-19-Coronavirus-Information

Water quality reports and additional resources from the DWS are also available on the DWS’s website at: https://www.mauicounty.gov/126/Department-of-Water-Supply

To report a water service emergency during business or after-hours, call (808) 270-7633.

To sign up to receive notifications from the county’s emergency alert system, Maka`ala, go to https://member.everbridge.net/index/892807736722768#/signup

Engineering Division

All inquiries and communications with the Engineering Division shall be online or over the phone only. Please call (808) 270-7835 or email DWS.Engineering@mauicounty.gov with your inquiry.

Water Resources and Planning Division

For inquiries and communication with the DWS’s Water Resources and Planning Division, call (808) 463-3110.

Fiscal Division – Billing and Accounting Sections:

Water bill credit card convenience and transaction fees, as well as E-Check Fees, will be waived beginning Tuesday, March 24, 2020, through June 30, 2020.

Please call (808) 270-7730 and press "3," or call (855) 385-4836 to pay your bill over the phone. Customers can view their water bills, access account information and request electronic bill payment online by creating an account: https://maui.mysecuredservices.com/

For inquiries and communications for DWS’s Accounting Section, call (808) 270-7781.

Administration Division and Board of Water Supply

All Board of Water Supply meetings and contested case hearings have been canceled until further notice. Email inquiries may be sent to Noreen.N.Saito@co.maui.hi.us.

DWS will continue to provide necessary services for our customers and the community.

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