With the closure of Maui County offices on Monday, March 23, to safeguard against the spread of COVID-19, the Department of Water Supply encourages customers to use phone, online services, mail and email to conduct business safely.
Until further notice, the following Emergency Operating Procedures will be implemented:
Department of Water Supply notices and service announcements
All DWS notices and service announcements are posted for the public to view online on the following sites:
County of Maui COVID-19 Coronavirus Information website:
Water quality reports and additional resources from the DWS are also available on the DWS’s website at: https://www.mauicounty.gov/126/Department-of-Water-Supply
To report a water service emergency during business or after-hours, call (808) 270-7633.
To sign up to receive notifications from the county’s emergency alert system, Maka`ala, go to https://member.everbridge.net/index/892807736722768#/signup
All inquiries and communications with the Engineering Division shall be online or over the phone only. Please call (808) 270-7835 or email DWS.Engineering@mauicounty.gov with your inquiry.
Water Resources and Planning Division
For inquiries and communication with the DWS’s Water Resources and Planning Division, call (808) 463-3110.
Fiscal Division – Billing and Accounting Sections:
Water bill credit card convenience and transaction fees, as well as E-Check Fees, will be waived beginning Tuesday, March 24, 2020, through June 30, 2020.
Please call (808) 270-7730 and press "3," or call (855) 385-4836 to pay your bill over the phone. Customers can view their water bills, access account information and request electronic bill payment online by creating an account: https://maui.mysecuredservices.com/
For inquiries and communications for DWS’s Accounting Section, call (808) 270-7781.
Administration Division and Board of Water Supply
All Board of Water Supply meetings and contested case hearings have been canceled until further notice. Email inquiries may be sent to Noreen.N.Saito@co.maui.hi.us.
DWS will continue to provide necessary services for our customers and the community.