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1. How do I apply to be on a Board or Commission?

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1. Why file a Financial Disclosure?
2. Who is required to file?
3. Who is a “Public” filer?
4. What is required to be filed?
5. Where do elected officials and appointed officers file an FDS form?
6. Where do boards and commission members file an FDS form?
7. Where do candidates for public office file a FDS form?
8. What are the filing deadlines for FDS forms?
9. Can a board or commission member submit a physical FDS form?
10. What is the period of time FDS forms cover?
11. What financial interest are to be reported?
12. Who reviews the FDS form?
13. Are financial disclosure statements open to public inspection?
14. What if an FDS form is incomplete?
15. What if a member of a board or commission does not turn in an FDS form?
16. Who to contact for additional information or questions?

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1. Who is on the Maui County Board of Ethics?
2. What is required in order for the Board of Ethics to review a complaint?
3. How do I submit a Complaint?
4. Are you able to add additional documents or exhibits when filing a complaint?
5. Who sees the complaint?
6. Do all complaints reviewed by the Board of Ethics go to a hearing?
7. Are complaints initiated by a member of the public reviewed in Regular (open) or Executive (closed) sessions?
8. Who do I contact for additional assistance or information?
9. Where do I send my physical (paper) complaint form?

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1. What should I do when I hear the Emergency Management Agency sirens?
2. What is the difference between a WATCH and a WARNING?
3. Should I evacuate or stay where I am?
4. What should I do to protect my pets/animals?
5. What should my family and I take to the shelter?
6. Where is the nearest evacuation shelter/emergency shelter?
7. I am a visitor at a hotel. What should I do when a disaster is imminent?
8. What should I do during a hurricane?
9. Will tourists be evacuated after a disaster strikes?
10. What to do BEFORE a disaster strikes:
11. What to do WHEN disaster strikes:
12. What is a tsunami?
13. Where and when do tsunamis occur?
14. How do I know when to evacuate?
15. Where do I evacuate?
16. How do I get to inland or to high ground?
17. What should I do if an earthquake occurs while at the coast?
18. What can I do to protect myself from a tsunami?

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1. How does it work?
2. What can CDBG funds be used for?
3. What is the Consolidated Plan?

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1. What are the Council members' phone numbers, fax numbers, and mailing addresses?
2. Which Council member has been elected from my residency area? (Please note that all County voters all eligible to vote in Council elections for all nine residency areas.)
3. Who chairs the Council's committees?
4. Which Council member should I contact to voice my concerns?
5. Is the public allowed to testify at Committee/Council meetings?
6. What is the procedure to testify at a Committee meeting?
7. What is the procedure to testify at a Council meeting?
8. How do I submit testimony if I can't be there in person?
9. To whom should my written testimony be addressed?
10. Do I have to sign up prior to the start of the meeting or can I sign up during the meeting?
11. How many copies of my hand-delivered or mailed testimony are needed?
12. How do I receive Committee or Council agendas?
13. Where are the Council members' offices located?
14. How does the Council act on my request?
15. What's on the Council meeting agenda?
16. What's on the Committee meeting agenda?
17. How do I get specific information regarding the most recent Council meeting?
18. What is a bill; how do I get copies?
19. What is an ordinance; how do I get copies?
20. How do I get copies of resolutions?
21. How do I get copies of committee reports?
22. How do I get copies of committee agenda items?
23. How do I get copies of Council meeting minutes?
24. How do I get copies of committee meeting minutes?
25. How do I get copies of other Council-related documents/matters?
26. What does the Office of Council Services do?
27. What does the Office of the County Clerk do?
28. How do I contact/call Council members if I live on Lana`i?
29. How do I contact/call Council members if I live on Moloka`i?
30. Does the Council have satellite offices?

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1. How do I learn more about applying for the Maui Fire Department?
2. How can I get an agricultural burn permit?
3. How do I report a potential fire hazard or fire code violation?
4. Where do you call for information on fire codes or questions for brush abatement?
5. How can I request a copy of an incident report?
6. How can I schedule a station visit?
7. How can I learn more about Fire Education?
8. How can I request fire fighters for a school visit or public event?
9. How do I report an imu or outdoor cooking fire?
10. How can I obtain a Maui Fire Department patch or shirt?

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1. I forgot my user name. How do I regain access to my account?
2. I created my profile. Do I still need to apply for a posting?
3. My information has changed since I created my profile. Can I update it?
4. I don’t have a computer. Can I still apply online?
5. Who can I contact if I need an accommodation for special assistance in completing my application?
6. Why do I have to specify my work preferences? What happens if I don’t?

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1. Why are online assessments used as part of the recruitment process?
2. Is there a time limit for the online assessment?
3. What happens if the internet connection is broken during the online assessment?
4. What if I am unable to take the assessment online at home?
5. If I don’t have a mobile smartphone will I still be able to take the online assessment?
6. What if I experience technical issues?
7. Am I allowed to use scratch paper while taking an online assessment?
8. Am I allowed to use a calculator while taking an online assessment?
9. Which Internet browsers and operating systems will I need to use to complete the eSkill Online Assessment?
10. Why do I need to install the ProctorExam app?
11. Who will have access to view my video recordings?
12. How do I know if my online assessment was successfully submitted?
13. When will I get my assessment results?

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1. What types of tests do you administer?
2. Is there one generic examination which covers all job titles?
3. Can I call for my test results?
4. What happens if I take a civil service written exam and fail it?
5. If I am selected, do I go through a probationary period?
6. What if my application is rejected?

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1. I have filled out a County application before. Can I just submit a copy of that application?
2. I was previously convicted of a criminal offense. Can I still apply?
3. What assistance is available for persons with disabilities?
4. Do veterans receive hiring preference?

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1. Why can't I put glass in my BLUE cart?
2. What is single stream recycling and do I need to separate my recyclables in the BLUE cart?
3. What happens to the BLUE cart recyclables once they are collected?
4. I saw a truck that looks like a rubbish truck pick up recyclables in my BLUE cart. Are the recyclables in my BLUE cart actually getting recycled or are they taken to the landfill?
5. Can I bag my recyclables in a plastic bag before I put them in the BLUE cart?
6. Do I need to rinse containers before recycling them in the BLUE Cart?
7. Should I remove the lids and labels from jars and bottles before recycling them?
8. What if I have more recyclables than will fit in my BLUE cart?
9. What if I don’t want to recycle? Do I have to use my BLUE Cart?
10. Who do I call if I have recycling questions?
11. What happens to the compostable food scraps and yard trimmings after they are collected from my GREEN cart?
12. What do I do with the kitchen compost container?
13. What if I only have material from the kitchen and not any from my yard. Is it okay to put only food scraps into the GREEN cart?
14. I'm concerned that placing organic materials straight into my GREEN cart could make a mess. Can I put this material inside a plastic bag?
15. Since my GREEN cart will only be picked up once every other week, what can I do with the kitchen scraps that won’t fit in my Kitchen Compost Caddy?
16. What do I do if I have more yard trimmings than will fit in my cart?
17. Can I put large branches and Christmas trees in my GREEN cart?
18. Can I put compostable or biodegradable food containers such as pizza boxes, paper napkins, paper plates, clamshells etc in my GREEN cart?

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1. Does the E-Waste Recycling program accept other appliances, like microwaves?
2. What can I do with my used or broken cell phone?
3. What if I don’t see a recycling program in Maui for my electronic waste item?
4. How can I learn more about how to recycling specific items?

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1. When does the ban on polystyrene foam food containers go into effect?
2. What kind of containers are banned?
3. Are raw meat trays allowed?
4. Are produce / vegetable trays allowed?
5. Who can I call for help with clarification?
6. How can I do more?
7. What are the consequences if a business doesn’t comply?
8. I am concerned about cost; what can I do?
9. To view the full ordinance and administrative rules, and for more information, please visit:

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1. Why does the Victorino administration maintain Maui County’s appeal of the Lahaina injection well case before the U.S. Supreme Court?
2. How has Maui County operating its wastewater facilities so far?
3. Couldn’t Maui County’s appeal “gut” the Clean Water Act, allowing for pollution nationwide?
4. Hasn’t water from West Maui injection wells negatively impacted the reef and fish in West Maui, particularly at Kahekili Beach where a tracer dye study found the presence of water from injection wells

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1. When does the ban on disposable plastic foodware go into effect?
2. What will be prohibited by this law?
3. What kind of containers are banned?
4. What is “pre-packaged” food and are we allowed to sell, provide or use disposable plastic containers for it?
5. Are we allowed to use, sell, or provide plastic-lined cups or bowls like on O?ahu?
6. Are bioplastic (PLA, Clay) or other sustainable non-petroleum moisture barrier linings allowed?
7. Will I still be able to provide utensils and straws?
8. Can we ask our customers if they would like utensils or straws?
9. Can my business provide “self-serve” utensils and straws to our customers?
10. Are raw meat trays allowed?
11. Are there any exemptions to Ordinance No. 5084?
12. What are the consequences if a business doesn’t comply?
13. Who can I call for help with clarification?
14. How can I do more?

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1. How do I find recycling information?
2. Why can't we take containers back to the stores where we bought them?
3. How should I separate and prepare containers and is it true that Redemption Centers may pay either by the number of containers or by weight?
4. Why can't we redeem 2 liter bottles?
5. When can we go back to crushing our containers?

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1. How do I get appliances/white goods picked up for disposal?
2. How do I find the refuse application for residential collection service?
3. What if I want an additional cart?
4. What happens if I damage or lose my cart?
5. Who should I contact if I move or wish to close my account?
6. Can I leave my cart at the curb permanently?
7. What is the real cost of refuse collection?
8. When are refuse payments due?
9. How soon will service begin after a bill is paid or an account is established?
10. Can I pay with a debit or credit card?
11. How much does it cost for residential dumping at the county landfill?
12. Do I need a separate account for a separate cottage on the same lot?

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1. Who do I contact about billing errors or questions?
2. How do I report a sewer spill?
3. How can I find my sewer lateral?
4. My sewer line is backed up what should I do?
5. Do I need a sewer cleanout at my property line?
6. How much wastewater does the County of Maui recycle?
7. How can I set up a tour of a treatment facility for my organization?
8. Is it OK to dump used oil and grease into the sink drain?

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1. Non-Hawaii Registered Vehicle
2. Vehicles Registered in Another County
3. Out-Of-State-Permit
4. Replacing Plates or Emblem
5. Replacement Special License Plates

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1. How do I get information about the State tax clearance requirement?

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1. Where is the County building located?
2. Where can I return lava rocks back to Hawaii?
3. Where can I get help to plan a wedding on Maui?
4. What are the requirements to perform a wedding?
5. Where can I get copies of: marriage certificates, death certificates and birth certificates?
6. How do I find the Boards and Commissions Application?
7. How do I find e-mail subscription services?
8. How do I find contact information?
9. How do I find Online Services?

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1. Do I need an appointment?
2. What do I need to bring with me?
3. What if I just need an Immigration Form?
4. I just have a quick question; do I need to go to the ISD office?
5. What do I do when I get to the ISD office?
6. Were I can park when I visit the Wailuku office?
7. I was told that I need to go to the nearest USCIS or Immigration office, am in the right place?

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1. 1. For Renters
2. What is the Maui County Emergency Rental Assistance Program?
3. What utilities does the program pay for?
4. Does the program pay for phone or internet service bills?
5. Does the program pay for mortgages?
6. Do I qualify?
7. What are the 50% income limits?
8. What are the 80% income limits?
9. What is considered a “household”?
10. I live with roommates, not family. Can I qualify?
11. Do I need to be on unemployment to qualify?
12. Do I have to be behind on my rent or utilities to qualify?
13. Can I apply for funds to help with utilities, even if I don’t need rent relief?
14. How do I apply?
15. What documents will I need to apply?
16. These documents may be needed based on the assistance requested:
17. How long will I have to wait until my application is approved?
18. What happens if the program runs out of money while my application is being processed?
19. I’m getting help with my rent/utilities from another program. Can I also get help from the Maui County Emergency Rental Assistance Program?
20. If I’m approved, will I stay enrolled in the program or will I have to reapply to pay future bills?
21. Can I be evicted while waiting for these funds?
22. Will payment be made to me, or to my landlord/utility company?
23. 2. For Landlords
24. I’m a landlord/property manager. Can I apply on behalf of my tenants?
25. What do I need to do if my tenants are applying?
26. Is there a limit to how many tenants of mine can get help from the program?
27. If a tenant does not qualify for the funding can they be evicted?
28. If I qualify, how will I get paid?
29. 3. For Applicants
30. How do I check the status of my application or contact a representative for assistance?
31. 4. APPENDIX A: ELIGIBILITY
32. Eligible Households Must Meet All of the Following Criteria
33. Area Median Income
34. 5. APPENDIX B: REQUIRED DOCUMENTS
35. Photo ID and Proof of Residency (One of the Following)
36. Rental and Utility Documentation
37. COVID-19 Hardship Documentation (Dated On or After March 13, 2020)
38. Housing Instability Documentation
39. 6. APPENDIX C: LANGUAGE ACCESS

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1. What is non-mineral sunscreen and how does it harm the reef?
2. How and when will enforcement begin?
3. What products are allowed under the ban?
4. Is mineral sunscreen effective?
5. What is “reef friendly” and “reef safe” sunscreen?
6. What are the consequences of non-compliance?
7. How difficult is it to apply mineral sunscreen? Doesn’t mineral sunscreen leave a white residue or feel sticky on my skin?
8. Is my sunscreen really a problem? Don’t reefs face bigger threats?
9. How can I do more?

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1. Where did the “end of August” date for Molokai Ranch to stop water and sewer (utility) services come from?
2. Who regulates (controls) public utility companies in Hawaii?
3. What has the Public Utilities Commission done so far?
4. Is the County also a customer of Molokai Ranch’s water and sewer systems?
5. Is it true that the County of Maui does not want to take over the system because it can’t afford to?
6. Doesn’t the County of Maui operate most sewer and water utilities in the county anyway?
7. Has the County of Maui inspected Molokai Ranch’s utility systems?
8. How many residents are affected?
9. Why doesn’t the Mayor declare a state of emergency to help Molokai deal with this situation?
10. Why is there so much correspondence going back and forth between the County of Maui and the State?
11. What if the PUC is unable to compel Molokai Ranch and its parent companies to continue operations until another operator can be secured and in place?
12. Why is the Public Utilities Commission raising the utility rates?
13. What if I can’t afford the rate increase that the PUC mandates?
14. Is it true that Well 17 (a current source of water), now being used by Molokai Ranch, is being used without a permit?
15. What consequences will there be to Molokai Ranch if they refuse to continue to provide water and sewer services to its customers after their deadline date of August 31, 2008?
16. Why can’t the County condemn Molokai Ranch’s properties to help pay for the cost of operating and repairing the utilities?
17. If there’s a fire, will there be water for the fire fighters to use?
18. What can Molokai residents do to ensure that services won’t be interrupted?

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1. How far in advance can I reserve a community center?
2. How do I find County sponsored activities for my children or myself?

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1. Are Fireworks Allowed in County Parks?
2. How do I find PALS program information?

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1. What is DSSRT?
2. What is Zoning?
3. Where can I find a copy of the Maui County Zoning code?
4. Why do the old paper zoning maps have inconsistencies?
5. What is the process to have these old maps replaced?
6. What is a Community Plan? Is this different to Zoning? Will these changes being made affect a parcel’s Community Plan designation?
7. Can I be notified of the Planning Commission and County Council meetings?
8. I am considering re-zoning/changing the use of my property. Can I use this opportunity to re-zone my property now?
9. Will this affect current building permits I have for my property (if applicable)?
10. Will this affect my property taxes?
11. Will these new digitized zoning maps affect my mortgage? Home-owners insurance? Flood insurance? Etc.
12. How do I look up my current zoning?
13. My property is on the market. How will this change impact the sale of my property?
14. I'm in the process of buying an affected property. How will this affect my purchase?
15. What will my zoning change to?
16. What if I don't want the zoning to be changed?
17. Will the size of my lot change?
18. What do I have to do?
19. How long will this project take?
20. What are the benefit of this project?
21. The question I have is not listed here. Who can I ask?

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1. How can I find permit and other public documents?
2. Can I check my permit status?
3. I would like to know the zoning of my property.
4. How many dwellings are allowed on my parcel?
5. Can I build an ohana? If so, how many square feet can it be?
6. Can accessory dwellings be stacked, one on top of each other, or either detached or attached to main dwelling?
7. Are mobile or trailer homes allowed on any county zoned property?
8. How many tiny homes are allowed?
9. Am I required to get a permit for a fence? Is there a height restriction?
10. What are my required property setbacks?
11. Why is it taking so long to get my permit approved?
12. Where can I set up my food truck?
13. How can I find out about "wet bars"?
14. Can I raise chickens on my residential property?
15. What can I build in the shoreline area?
16. What is the Special Management Area (SMA)?
17. Where can I access the Special Management Area (SMA) Maps?
18. Do I need a Special Management Area (SMA) permit? How do I obtain one?
19. Can I do weddings on agricultural land?
20. How many barns can I have on agricultural land?
21. When do I need to sign a Farm Dwelling and Agriculture Structures Declaration?
22. What types of Agriculture Structures are allowed under the Declaration of Compliance HRS-46-88 Relating to Agriculture Structures?
23. What are the rules for commercial signs?
24. What are the rules for non-commercial signs?
25. How do I file an appeal?
26. How do I apply for a variance? (SSV, SPV, BVAV)
27. How do I find out if a property is in violation?
28. How do I lodge a complaint?
29. Are the zoning maps available online? Where can I find a map?
30. How do I request to review documents?
31. How do I obtain old building plans?
32. Where's my cesspool located on my property?
33. Who do I complain to about noise?
34. Water related questions?
35. How do I find Real Property Tax information?
36. Where do I send an email?
37. Do you validate parking at the One Main Plaza Building?
38. Where can I learn more about the laws and requirements for family burials?

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1. When does the plastic bag reduction ordinance take effect?
2. What types of plastic bags are prohibited from being used under this ordinance?
3. Are there Administrative Rules to implement this law?
4. What are the criteria for permissible plastic bags?
5. What types of plastic bags are permissible that are not used for the purposes of transporting groceries or other goods?
6. Are businesses required to have paper bags available at the point of purchase?
7. Can a businesses charge for paper bags?
8. Can businesses charge for reusable plastic bags (3 mils and above)?
9. Do paper bags have to be made of recycled paper and have to be labeled?
10. What is the intent of Ordinance No. 3587 (Plastic Bag Reduction Ordinance)?
11. Who is responsible for complying with this ordinance?
12. What is the procedure for enforcing the penalties for noncompliance?
13. Can my business be fined for non-compliance?
14. What is the appeal process?
15. Who do we call if we know a business is not complying with the law?
16. My business has plastic t-shirt bags. What should I do with these bags?
17. Are plastic shopping bags banned at events, festivals?
18. Are TRASH bags okay to use?
19. As a restaurant owner, am I allowed to give out plastic bags to customers for take out food?

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1. Can homeowners apply for a plumbing permit?
2. Can a homeowner request a plumbing inspection?
3. What information would the Plumbing Contractor need from the homeowner to process a permit?
4. Does a lawn sprinkler system require a plumbing permit?
5. I obtained a building permit. Is a plumbing permit included?

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1. I have been subpoenaed to come to court, what can I do with my children?
2. What do I do when I get to the courthouse?
3. How long will I be in court?
4. What court handles misdemeanor domestic violence cases?

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1. How Can I Help Protect Our Streams and Waterways?

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1. How can I be notified of County bid solicitations?
2. What should I know about the NEW Online Bidding System as of July 1, 2015?
3. How do I receive or respond to County solicitations that open after July 1, 2015?
4. Who do I contact for assistance?

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1. General FAQs
2. Agricultural Use Assessment FAQs
3. Appeals FAQs
4. Assessment FAQs
5. Collection FAQs
6. Condominium Use FAQs
7. Exemption FAQs
8. Mapping FAQs
9. Ownership FAQs
10. Short-Term Rental Classification FAQs
11. Long-Term Rental Classification & Exemption FAQs

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1. How to Contact Us
2. How can I get an agriculture use assessment?
3. I farm my land or I have agriculture land. Why am I not assessed as agriculture?
4. If a person loses his agriculture use assessment, will that affect his zoning?
5. Could a person conceivably be required to pay back taxes now or in the future as a result of this re-classification?
6. Do gardens for personal use "count" as agricultural use assessment?
7. What if someone has a large property and is growing flowers commercially in a greenhouse on a small section of his property. Would the unused portions of land be reclassified?
8. What if someone owns property and rents or leases it to another person who is engaging in active agriculture?
9. Why do I need to provide a plot plan?
10. Does the plot plan need to be to scale?
11. Do I need to submit pictures?
12. Will someone be coming to inspect?
13. How much area must I need to qualify?
14. When are the applications due?
15. If I no longer use my property for agriculture, will I lose my agriculture exemption?
16. Do I need a fence for pasture use?
17. What if I don't submit my form?
18. I turned in my farm plan with the building permit application. Why doesn't my property have agriculture use assessment?
19. I own agriculture land. Why is it classified hotel/resort? Apartment?
20. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?
21. Why am I classed "homeowner" when I live on agricultural land?

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1. How to Contact Us
2. Is there a cost to file an appeal?
3. Can the appeal be mailed or does it have to be filed in person?
4. What is the deadline to file an appeal?
5. How do I file an appeal?
6. Why is there penalty and interest? I have an appeal pending.
7. I got back the check for the $75 fee for winning my appeal. When do I get a check for the rest of the refund?

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1. How to Contact Us
2. What is an assessment?
3. How does the County determine my assessment?
4. Why a big increase in value from the previous year?
5. Why a big increase in taxes from the previous year?
6. How did you come up with the building assessment?
7. My house is not finished. Why is it being assessed?
8. You say the properties are assessed at market value. Why doesn’t the assessed value reflect today’s market? Why are current sales not used?
9. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?
10. How do I report that someone has a homeowner exemption but is not living on the property? Or "my neighbors are in a rental pool but are taxed "apartment."
11. How will taxes owing as a result of subdivision, consolidation or condominium changes be levied?

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1. How to Contact Us
2. How do I calculate my tax bill?
3. Can I pay both cycles now?
4. There is only one coupon, will I get another for the next cycle?
5. Can I pay by credit card?
6. What is a Circuit Breaker credit?
7. When are my taxes due and what period does this bill cover?
8. I want to put a lien on a property because they owe me money, how do I do this?
9. Where can I get a list of real estate foreclosures in Maui County?
10. Why is the previous owner's name still on my bill and/or assessment?
11. "I filed for the Homeower's Exemption. Why isn't it reflected on my bill?"
12. Why did I get two bills in the mail?
13. Why isn't my name on the bill?

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1. How to Contact Us
2. I have a leasehold condo. Why is it assessed as if fee simple ownership?
3. Why is a leasehold sale not used?
4. My condo is not in the rental pool. Why is it classified as short-term rental?
5. If the previous owner had the condo in vacation rental and I plan on using it for long-term rental, should I change the classification?

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1. How to Contact Us
2. What is a home exemption?
3. What are the qualifications for a home exemption? (Must be met annually)
4. Why do I have to file a Hawaii Resident Income tax return?
5. Do I have to file a Hawaii Resident Income tax return if my accountant says I don’t have to file because I don’t have income or didn’t make enough income?
6. Do I have to file a Hawaii Resident Income tax return every year?
7. Is there a deadline to file a claim for home exemption?
8. When does the exemption take effect?
9. Do you have to file a claim for home exemption every year?
10. What other exemptions are available besides the homeowner’s?
11. Does the County still have an age exemption?
12. How do I report that someone has a homeowner exemption but is not living on the property? Or my neighbors are in a rental pool but are classified as “Apartment”.

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1. How to Contact Us
2. Can I view my property’s information on the web?
3. How can I search for a property on your website?
4. What forms are available on the web?
5. What is an assessment?
6. Do you have building plans or permit information?
7. How can I lower my property taxes?
8. What is my "zoning?"
9. How do I change the classification of my property?
10. Why are my neighbors borrowing my goats?
11. Does the Real Property Assessment Division provide access to its data?
12. Directions on How to Download Assessment Notice Files
13. Where can I find information on Real Property Taxes for all four Hawaii Counties?
14. Where can I find historical Real Property Tax information?
15. Where can I find total Maui County Real Property Tax assessments by class, tax rates, exemptions and certified revenues by year?
16. How to Calculate Real Property Taxes?

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1. What is the long-term rental exemption?
2. How do I qualify for the long-term rental exemption?
3. Where can I apply for the long-term rental exemption?
4. What if I already have a home exemption, but there’s also a long-term rental on my property? Will I get to keep that exemption? Can I have both exemptions?
5. Can I have more than one long-term rental exemption?
6. Is there any portion of my property that will not qualify for the long-term rental exemption?
7. How can my property be classified as Long-Term Rental?
8. What if my property taxes are delinquent on the property used as a long-term rental?
9. What if my property ceases to qualify for the long-term rental exemption and classification?
10. What if my home is owner-occupied and I rent a room or rooms long-term? Would I qualify for the $300,000 exemption?
11. What about a condo rented long-term in a building that allows short-term rentals and is zoned Hotel/Resort? Would this qualify the owner for the $100,000 exemption?
12. What about a condo rented long-term in a building zoned Apartment, that allows short-term rentals and is on the Minatoya List? Would this qualify for the $100,000 exemption?
13. What about a house that is not owner-occupied with multiple rental units?
14. Could I rent to myself and get the long-term rental exemption?
15. What if an LLC rents to me?

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1. How to Contact Us
2. How often does the parcel linework get updated on qPublic www.Mauipropertytax.com?
3. Why are the old owner's names on the current maps?
4. Where are the "metes and bounds" of my property?

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1. How to Contact Us
2. Where or how do we record documents? (deed, leases, etc)
3. How do I get an additional tax map key number?
4. How do I consolidate my parcels into one tax map key?
5. How do I change my name on the ownership if I got married? If I got divorced?
6. What if I change my mailing address?
7. Why is the previous owner's name still on my bill and/or assessment?
8. How do I transfer ownership or add/remove someone's name to a property?
9. Where can I get a copy of my deed?
10. Why isn't my name on the bill?

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1. Why did my classification change from Non-Owner-Occupied to Short-Term Rental?
2. Are there any exceptions to being classified as Short-Term Rental?
3. My property is located in Puamana, why did my classification change from Non-Owner-Occupied to Short-Term Rental?
4. Why was this change made?
5. Why was an exception made for long-term rentals?
6. Where can I get a copy of the ordinance?
7. It appears that this ordinance is penalizing me by classifying my unit as a short- term rental. Why are we being lumped in with others who use their units as short-term rentals?
8. I also object to our condo's reclassification by the County without notifying me. How many other owners/part-time residents, who do not rent their units, are being negatively affected?
9. Could you explain the rationale for this?

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1. What is a County Tax Sale?
2. Why does a county sell tax-defaulted property?
3. Where can I find the date, time and location of tax sales?
4. Do I need to register for the tax sale?
5. How is the upset price determined?
6. What type of payments will be accepted at the tax sale?
7. Is payment in full required on the day of the tax sale?
8. Can I bid on and purchase property on behalf of another party?
9. What type of deed will be issued at the tax sale?
10. Do you allow investors to invest at the tax sale without attending the tax sale (i.e. absentee bidding)?
11. When does the title pass?
12. Will my property be free and clear of all liens?
13. Once a property is acquired through the tax sale is there a redemption period?
14. Can I build or sell during the redemption period?
15. What happens to surplus money (money collected above the upset price)?
16. What happens to any personal property or people living on the property?
17. Does the County warrant the representations made in the field inspection reports?
18. How do I get rid of the liens?
19. What about federal tax liens?
20. Is there a charge for the list of current properties on the tax sale?
21. Should I retain an attorney to assist me in the Tax Sale?
22. Summary of County of Maui Tax Sale Information

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1. How long is the subdivision process?
2. What is the difference between the condominium and subdivision process?
3. Where can I get a tax map key number?
4. What is the zoning of my property and what am I allowed to build?

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1. What is the County Transient Accommodations Tax?
2. Who has to pay the MCTAT?
3. When is this effective?
4. When are payments due?
5. Can I just make one payment for both the State and County portions?
6. Do I have to file a separate return with the County of Maui?
7. If I don’t have to file a separate return, how will you know how to apply my payment?
8. What happens if I don’t pay?
9. Can I pass the County Transient Accommodations Tax on to the visitor?
10. How do I pay my County Transient Accommodations Tax?
11. What about bookings made in advance before the effective date?
12. Download TAT FAQs

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1. What specifically is prohibited by the law?
2. Some people have made the switch to vapor devises, or e-cigarettes. Are these included in the Maui County ban?
3. Which beaches and parks are covered by the ban?
4. Is Waiehu Golf Course included in the ban?
5. Are swimming pools and community centers included in the ban?
6. Are parking lots included in the ban?
7. When does the law go into effect?
8. How will the tobacco ban be enforced?
9. What are the penalties for violations?
10. How will the public be notified about this law?
11. Additional External links that may be helpful.

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1. What is a transient vacation rental (TVR)?
2. Is there a difference between a transient vacation rental (TVR) and a bed and breakfast (B&B)?
3. Are there legally operated vacation rentals in Maui County?
4. What is the difference between a hotel district, residential district and an agricultural district?
5. How are the districts determined?
6. What laws affect the operating of a Transient Vacation Rental and a Bed and Breakfast?
7. What is the penalty for operating an illegal TVR or Bed and Breakfast?
8. How would the proposed legislative bills now before the County Council affect vacation rentals?

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1. What is a tsunami?
2. Where and when do tsunamis occur?
3. How do I know when to evacuate?
4. Where do I evacuate?
5. How do I get to inland or to high ground?
6. What should I do if an earthquake occurs while at the coast?
7. What can I do to protect myself from a tsunami?

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1. What is the purpose of the Wailuku Redevelopment Area Plan (Plan)?
2. How will the County benefit from the adoption and implementation of the Wailuku Redevelopment Plan?
3. How will Wailuku's residents and business people benefit from the adoption and implementation of the Wailuku Redevelopment Plan?
4. What can the MRA provide to promote the revitalization of the Wailuku Redevelopment Area?
5. How was the public involved in the development of the Plan?
6. What is the Council's role as it relates to their review of the Wailuku Redevelopment Area Plan (Plan)?
7. What is a blighted area?
8. What criteria were used to establish the proposed boundary ?
9. What is the process for reviewing the Plan at Council ? (HRS 53-6(b))

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1. Why are wastewater injection wells used?
2. What is an injection well?
3. What happens in an underground injection well?
4. How many underground wastewater injection wells are owned and operated by the County of Maui?
5. Where are the County of Maui’s injection wells located?
6. Are there privately-owned and operated wastewater injection wells in the county?
7. Does the County of Maui own or operate any wastewater injection wells in Maalaea?
8. How long has the County of Maui operated underground wastewater injection wells?
9. What happened prior to the mid-1970s before the County of Maui put in injection wells to comply with the federal Clean Water Act?
10. Are algae blooms and coral reef damage caused by the reclaimed water sent down the injection wells?
11. Who regulates (controls) wastewater injections wells?
12. Do the underground injection wells operated by the County of Maui meet standard requirements?
13. What is the quality of the water discharged into the wells?
14. How much of our wastewater is recycled?
15. Why can’t the County of Maui reuse all of the recycled water its treatment facilities produce instead of routing it through underground injection wells?
16. What are the alternatives to using injection wells?
17. If the counties are required to improve existing standards and increase the use of recycled water, are federal funds available to fulfill such mandates?
18. Would my sewer rate be affected by any improvements or infrastructure needs?

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1. Are chloramines new?
2. Why does the Maui DWS use chloramines in the Upper Kula system?
3. What are trihalomethanes (THMs)?
4. Are chloramines safe?
5. Why do kidney dialysis patients have to take special precautions?
6. Do medical centers, hospitals, and clinics that perform kidney dialysis know about chloramines?
7. What should people with home dialysis machines do to remove chloramines?
8. Are other areas of Maui County affected by chloramines?
9. If chloramines are toxic, won't they harm people and pets?
10. If chloramines shouldn't mix with blood, is it safe to drink water containing them?
11. How about washing an open wound, such as a cut, with chloraminated water?
12. Can people with kidney ailments, on low-sodium diets, or with diabetes use chloraminated water?
13. If chloramines are harmful to fish, how can people safely drink the water?
14. Can pregnant women and children drink chloraminated water?
15. What about people who are sensitive to chemicals?
16. Will chloramines change the pH of the water?
17. What will water taste like with chloramines?
18. o home water softeners remove chloramines?
19. Does bottled water have chloramines?
20. Will chloramines affect my swimming pool?
21. How about using chloraminated water on ornamental plants, vegetables or fruit and nut trees? Will beneficial soil bacteria be harmed?
22. How do chloramines affect fish?
23. Won't letting water sit for a few days remove chloramines from tank or pond water?
24. If only a small amount of water is added to an aquarium or pond to make up for evaporative loss, do chloramines still have to be removed?
25. Are both salt and fresh water fish affected by chloramines?
26. Do chloramines pose a hazard to koi?
27. Will a carbon filter remove chloramines?
28. Will reverse osmosis remove chloramines?
29. Will chloramines be removed by boiling the water?
30. How much of a dechloraminating agent or what type of granular activated filter should be used?
31. What are the effects of ammonia on fish?
32. Mosquito control agencies sometimes use fish to eat mosquito larvae. Will these fish be affected?
33. Will chloraminated water used for agricultural purposes have any effect on fish in adjacent streams?
34. Can film development be affected by chloramines?
35. Who can I call if I have questions about the quality of my drinking water?

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1. What are the sources of drinking water?
2. Why are there contaminants in my drinking water?
3. Is my drinking water safe to drink?
4. How often is my water tested?
5. How can I get my water tested?
6. Do I need to take special precautions?
7. Do I need to filter my water?
8. What is the pH of my water?
9. Is there fluoride in my water?
10. Do I have hard or soft water?
11. What can I do about chlorine taste and odor?
12. I live on a dead-end (cul-de-sac) and my water has a yellow tinge to it. Is this okay?
13. Why is my water milky?
14. How can I tell if air bubbles are causing my water to look milky?
15. How can I get my rain catchment system water tested?
16. What other contaminants may be found in my drinking water?

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1. Where does lead come from?

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1. How can I obtain water conservation information?
2. Maui County has a reliable water supply, so why should I conserve?

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1. What is causing the taste and odor experienced by some Upcountry Maui County Department of Water Supply (DWS) customers?
2. Is the quality of my water affected?
3. How do I know that my water is still safe to drink?
4. What is causing the increase in the levels of Geosmin and MIB?
5. Where is the odor and taste occurring?
6. How long will the taste and odor last?
7. Does Geosmin occur elsewhere?
8. Will Geosmin or MIB negatively impact aquariums?
9. Will Geosmin or MIB affect kidney dialysis or other health issues, such as incisions from recent surgeries?

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1. What types of employment opportunities are available with the Maui Department of Water Supply and how do I get a job with the department?

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1. COVID-19 and Drinking Water
2. 24-hours Operations Trouble Calls (All Areas)
3. What should I do about drinking water in case of an emergency?
4. What are the hours of operation for the Department of Water Supply?
5. Does DWS make a profit?
6. I'm confused with all this water terminology. Where can I find the definitions of some common water terms?

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1. What are some sources of VOCs?
2. Does EPA regulate volatile organic compounds (VOCs) in household products?
3. Does reverse osmosis remove VOCs?
4. Are VOCs dangerous?
5. What are VOCs?
6. Where does Maui water come from?
7. What is the pH of my water?
8. Do I have hard or soft water?
9. What causes occasional taste and odor changes in Maui water?
10. Why is chlorine added to the water?
11. What should I do once the boil water advisory is lifted in my area?
12. Is it safe to do laundry during a boil water advisory?
13. How long will the boil water advisory remain in effect?
14. I have heard that you need to boil water longer than 1 minute, is that true?
15. How do I care for my garden and houseplants during a boil water advisory?
16. Food preparation during a boil water advisory?
17. How do I care for my pets during a boil water advisory?
18. Is it safe to wash dishes during a boil water advisory?
19. Is it safe to bath and/or shower during a boil water advisory?
20. Is Maui County's drinking water really safe?
21. Why does my water look milky sometimes?
22. How much water does an average residential customer use in a month?
23. Where can I get more information about lead in Upcountry residential plumbing and what is the DWS doing about it?
24. Why do we have droughts Upcountry?
25. I live in Upper Kula. What are chloramines and how can they affect me?
26. I recall receiving notices about the water quality in Upcountry Maui, but I haven't seen one in a long time. What happened to those notices?
27. How do I find out information about wastewater reuse/reclamation (recycled water)?
28. How do I find out more information about wastewater?

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1. How do I open an account, ask questions about my account and bill, start or terminate water service, or report a change of address?
2. What is my account number for? Where can I find it?
3. How can I sign up for Automatic Bill Payment?
4. How do I request emergency services?
5. How do I establish new water service at a property that is not already connected to the system?
6. How do I read my residential water meter?
7. How do I pay for my water bill? What if I have specific questions about my bill?
8. Why is my bill so high?
9. I'm confused with the new format for the water bill. How do I read it?
10. What is the monthly Water Service Charge for?
11. Why is my sewer (wastewater) bill higher than my water bill?
12. What are sewer charges for?

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1. Why are water meters being replaced?
2. Are all meters being replaced?
3. What else is being replaced?
4. Are these new meters considered “smart” meters?
5. Is DWS personnel installing the new AMI system?
6. Will I need to be home when this new equipment is installed?
7. What if my meter is located behind a fence or a wall and is not accessible?
8. Will my water bill look different?
9. Am I going to be charged for this AMI system?
10. How do I sign up to review my own water meter usage?
11. Is my privacy secure?
12. Take me back to the Small Meter Replacement Project page