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Board and Commissions

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1. How do I apply to be on a Board or Commission?

Complete the Board and Commission application and send the completed forms to:

Office of the Mayor
200 South High St
Wailuku, HI 96793
Fax (808)270-7870

For further information call (808)270-7855
Lanai call 1-800-272-0125
Molokai, call 1-800-272-0117. Board and Commission Application

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Board of Ethics - FDS

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1. Why file a Financial Disclosure?

Financial disclosure statements help to ensure governmental accountability and transparency by identifying financial interests that may conflict with a county official’s duties and responsibilities to the public.

For more information see, Code of Ethics, Section 10-3.1. and Section 10-3.2.

2. Who is required to file?

In accordance with the County Charter Article 10 - Code of Ethics, Section 10-3, ordinances of the County of Maui and Rules of the Maui County Board of Ethics; 

1. All elected county officers, all candidates for elective county office, and such appointed officers or other employees as the council shall designate by ordinance shall file with the Board of Ethics. Such financial disclosure statements shall be open to public inspection.
2. All members of boards and commissions established under the charter. Information provided shall be confidential and is not for public distribution.

3. Who is a “Public” filer?

Members of the following boards and commissions are public filers:

• Board of Ethics
• Board of Variances and Appeals
• Board of Water Supply
• Charter Commission
• Civil Service Commission
• Cost of Government Commission
• Fire and Public Safety Commission
• Lanai Planning Commission
• Liquor Control Adjudication Board
• Liquor Control Commission
• Maui County Cultural Resources Commission
• Maui Planning Commission
• Maui Redevelopment Agency 
• Molokai Planning Commission
• Police Commission
• Real Property Tax Review Board
• Salary Commission

4. What is required to be filed?

Filers are required to report various types of financial interests, such as income; business ownership; stocks, bonds, and mutual funds; officer or director positions in for-profit or non-profit business; real property; loans; names of clients assisted or represented before state agencies; and creditor interests in an insolvent business. In addition, filers are required to disclose their own financial interests, as well as those held by a spouse or dependent child, initially and annually thereafter.

5. Where do elected officials and appointed officers file an FDS form?

Effective January 2023, elected officials and appointed officers are required to file an original FDS using the County of Maui electronic filing system.  The form will be transmitted and filed automatically with the Board of Ethics after submittal; a copy of their FDS will be transmitted via email to the Office of the County Clerk (7th Floor, County Building).  Elected officials, appointed officers, and candidates will receive an electronic email confirming receipt of their FDS from the Board of Ethics and the Office of the County Clerk.  Should there be any issues with an FDS submission, the filer will be contacted individually by a staff member from the Board of Ethics to rectify and to resubmit if necessary.

File your Financial Disclosure Statement here:

• Financial Disclosure Statement (elected/appointed/board-commission)

6. Where do boards and commission members file an FDS form?

Members are required to submit their FDS electronically (e-filing) effective January 2023 and are due by February 15 annually.

File your Financial Disclosure Statement here:

• Financial Disclosure Statement (elected/appointed/board-commission)

7. Where do candidates for public office file a FDS form?

Candidates for elected office in the State and Counties of Hawaii are required to comply with HRS §11-118, and Chapter 12 by filing two copies of their FDS concurrently with their nomination papers; one filed with the Office of the County Clerk (7th Floor, County of Maui, Kalana O’ Maui Building), and one filed with the Board of Ethics (3rd Floor, County of Maui, Kalana O’ Maui Building); pursuant to the Revised Charter of the County of Maui (1983), as amended (“Charter”), Section 10-3.(3) Financial Disclosures, “A candidate for elective county office shall file a financial disclosure statement concurrently with the filing of nomination papers and shall file annual updates of their financial disclosure statement by February 15 of each year of their elected term.” (Effective January 2023)

Beginning January 2024, candidates for elected office will submit their FDS electronically via the secure County of Maui filing platform CivicOptimize. Hence, it will be transmitted to the designated emails associated with the Maui County Board of Ethics and Office of the County Clerk, and an email confirming receipt along with a copy of the FDS (PDF format) will be sent to the candidate for their records. Candidates are required to bring a copy of their FDS when filing their nomination papers with the Office of the County Clerk as proof of submission and for verification.

File your Candidate Financial Disclosure Statement here:

• Candidate Financial Disclosure Statement

8. What are the filing deadlines for FDS forms?

Pursuant to the Revised Charter of the County of Maui (1983), as amended (“Charter”), Section 10-3.(3) Financial Disclosures, “All persons required herein to make financial disclosure statements, other than candidates for elective county office, shall file such financial disclosure statements prior to taking office or the date of the resolution approving their appointment to the board or commission, whichever is earlier, and shall file annual updates of their financial disclosure statements by February 15 of each year that the person continues in office.” (Effective January 2023)

9. Can a board or commission member submit a physical FDS form?

Yes, only if a filer does not have access to a computer or mobile device will a physical copy be accepted. To obtain a physical form contact your board or commission secretary or visit the Board of Ethics web page, and under “Quick Links” CLICK on Financial Disclosure Statement form to download the document and instructions.

Follow the directions provided. Once completed submit the form to your assigned board or commission staff secretary for transmittal.

10. What is the period of time FDS forms cover?

The FDS covers the period of January 1 thru December 31 of the year preceding the filing of the form.

11. What financial interest are to be reported?

Filers are required to report certain types of financial interests; such as income; business ownership; officer or director positions in for-profit or non-profit business; real property; loans; names of clients assisted or represented before county agencies; and creditor interest in .an insolvent business.

In addition, elected county officials, appointed directors and deputies, and boards and commission members are required to disclose their own financial interests, as well as those held by a spouse or partner, or a dependent child. 

12. Who reviews the FDS form?

FDS forms are reviewed by the Board of Ethics members, the assigned deputy of the Corporation Counsel, and board secretary. Boards and Commissions FDS are confidential and are only reviewed by those individuals listed above and are unavailable for public distribution.

13. Are financial disclosure statements open to public inspection?

Yes. ONLY elected county officers, candidates for elective county office, and appointed officers, (executive and legislative department heads and first deputies) FDS shall be open to public inspection.

14. What if an FDS form is incomplete?

Complete all required fields. An incomplete form will be returned to the filer to complete or correct

15. What if a member of a board or commission does not turn in an FDS form?

Pursuant to the Revised Charter of the County of Maui (1983), as amended (“Charter”), Section 10-3.(2) Financial Disclosures, “No member of a board or commission who has failed to file a complete required financial disclosure statement may participate or vote in any official board or commission business until the statement is acknowledged as received by the board of ethics.”
(Effective January 2023)

16. Who to contact for additional information or questions?

For additional information, please reference the Financial Disclosure E-filing Guide (under Quick Links or Resources), or contact the Board of Ethics staff secretary; and for board or commission members, contact your assigned staff secretary.

If you need further assistance, please visit the Board of Ethics webpage for more information, email us at Board of Ethics or call us at (808) 270-7742 (7:45 to 4:30 p.m. M-F).

Maui County Board of Ethics
c/o Department of the Corporation Counsel
200 S. High St., 3rd Floor
Wailuku, HI 96793
Phone: (808) 270-7740 
FAX:    (808) 270-7152
E-mail: Board of Ethics

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Board of Ethics - Formal Complaint

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1. Who is on the Maui County Board of Ethics?

The Maui County Board of Ethics is made up of nine volunteer Maui residents. These volunteer members are charged with administering the Code of Ethics, Article 10 of the Revised Charter of the County of Maui (1983) as amended, adhering to the Maui County Code of Ordinances, Chapter 2.56 – Code of Ethics, and the Rules of the Maui County Board of Ethics, Subchapter 6 – Complaints, §04-101-60 thru 69.6.

2. What is required in order for the Board of Ethics to review a complaint?

In order to review all complaints thoroughly, the Maui County Board of Ethics requires that certain procedures be followed for processing:

1. All written complaints must be submitted on an approved Maui County Board of Ethics complaint form, either electronically or physically (paper) form.
2. All complaints must be legible.
3. All written complaints shall set forth a concise statement of the facts constituting the alleged violation, the name and position of the alleged violator, and shall either be sworn to under oath or accompanied by an affidavit subscribed to by the complainant.
4. The alleged violation must reference the pertinent section of the Code of Ethics, Article 10 of the Revised Charter of the County of Maui (1983) as amended, Section 10-4. Prohibitions. Reference the Charter of the County of Maui and see pgs. 48-51.
5. To submit a complaint, there are two options for doing so; either electronically or via a physical (paper) form.  Complainant is to complete all required fields on the form and include exhibits or supporting documents if applicable.

3. How do I submit a Complaint?

An original complaint must be completed and submitted to the Board.  There are two options for submitting a complaint; either 1) Electronically (e-filing) or, 2) a physical (paper) form that can be downloaded from the Board of Ethics web page.

E-FILING: To file a complaint electronically click on the following link, Maui County Board of Ethics: Formal Complaint Form.  Complainants (filer) are to complete each section as required and carefully review the form prior to submitting to the Board of Ethics (“Board”).

When you select submit, your completed and signed form will be transmitted to the Board.  An email confirmation and a copy of your complaint (in PDF format) will be sent to you for your personal records. The Board staff will contact you via the provided email on the next steps of processing of your complaint, including the designated complaint no. and the scheduled date the Board will review it.

SUBMITTING A PHYSICAL (PAPER) FORM: The link to the form is located under “Quick Links;” Board of Ethics Formal Complaint Form (PDF) or CLICK on the image of the form on the main web page to download it.  Complete all the sections on the form and mail to the address provided at the top of it.

4. Are you able to add additional documents or exhibits when filing a complaint?

Yes. If you intend to submit your complaint via e-filing, it is recommended you have those exhibits or supporting documents readily available to “upload” to the form when prompted.

If you intend to submit your complaint using the physical (paper) form, include any exhibits or supporting documents along with the completed and signed complaint form. Send it to the Board via the USPS to the address at top of form.

5. Who sees the complaint?

The complaint is processed and seen by the Board’s staff secretary who forwards it onto the Board chair, its members, and the assigned legal counsel from the Department of the Corporation Counsel.  Complaints received by the Board are kept confidential.

6. Do all complaints reviewed by the Board of Ethics go to a hearing?

No. For more information see the Maui County Board of Ethics Rules, §04-101-61 Complaint initiated by a member of the public. and §04-101-63 Processing of complaints pages 36-39. 

7. Are complaints initiated by a member of the public reviewed in Regular (open) or Executive (closed) sessions?

Preliminary review of a complaint is heard in, “executive session.”  Should the Board determine the complaint has merit, the complainant is notified as is the respondent (alleged violator).  The respondent determines whether the complaint is to be heard in open or closed session.  For more information see the Maui County Board of Ethics Rules, §04-101-63. Processing of complaints and §04-101-64 Informal Hearings.

8. Who do I contact for additional assistance or information?

If you need further assistance or information, please visit the Board of Ethics webpage for more information, email us at Board of Ethics or call Board staff at (808) 270-7742 (7:45 to 4:30 p.m. M-F).

9. Where do I send my physical (paper) complaint form?

Maui County Board of Ethics
c/o Department of the Corporation Counsel, 3rd Fl.
County of Maui
200 South High Street
Wailuku, Maui, Hawai’i 96793

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Civil Defense

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1. What should I do when I hear the Emergency Management Agency sirens?

Emergency Management Agency sirens are tested each month at 11:45 a.m. on the first working day of each month. If you hear the outdoor warning siren, turn on your radio to one of the following local radio stations for information: KMVI-AM 550/FM 98.3 KNUI-AM 900/FM 99.9 KAOI-AM 1110/FM 95.1/FM 96.7 (upcountry) KLHI-FM 101.1 (west Maui) KPOA-FM 93.5 (west Maui) KMMK-FM 102.3 KDLX-FM 94.3 KNUQ-FM 103.3 or 103.7 KONI-FM 104.7 KPMW-FM 105.5 After turning on your radio, listen for emergency information and instructions. Take the necessary protective actions as directed and keep tuned for further information and instructions.

2. What is the difference between a WATCH and a WARNING?

A "Watch" is an official announcement that a hazardous condition may be a serious threat to life and property within a particular time. "WATCH" status means you should GET READY and LISTEN to your radio or television for further instructions. 

A "WARNING" is an official announcement that hazardous, life-threatening conditions are about to occur or are occurring. "WARNING" status means you should TAKE ACTION.

3. Should I evacuate or stay where I am?

Information about which areas should be evacuated will be broadcast over the Emergency Alert System (EAS) on your radio or local TV. Evacuation instructions are issued with your safety in mind. Compliance is voluntary, but orders are given only in the most serious of circumstances.

If your area is advised to evacuate and you are unable to do so, immediately inform the authorities of your situation. If you area is not advised to evacuate, you may still report to the designated shelter closest to your location.

4. What should I do to protect my pets/animals?

Make advanced preparations to ensure the safety of your pets:

1. FOOD: Keep at least two weeks of food in an airtight, waterproof container. Dry food has a shelf life, so rotate periodically.

2. WATER: Store at least two weeks of water specifically for your pets in addition to water you need for yourself and family.

3. MEDICINE: Keep an extra supply of medicines your pet takes on a regular basis in a waterproof container.

4. FIRST AID KIT: Talk to your veterinarian about what is most appropriate for your pet's emergency medical needs.

5. COLLAR with ID TAG, HARNESS or LEASH: Your pet should wear a collar with its identification at all times. Permanent methods of identification like microchips or tattooing should be used.

6. CRATE/PET CARRIER: If you need to evacuate in an emergency situation, take your pets and animals with you - provided it is practical to do so. In many cases, your ability to do so will be aided by having a sturdy, safe, comfortable crate or carrier ready for transporting your pet. The carrier should be large enough for your pet to stand, turn around and lie down. Help your dog get accustomed to the crate by using it from time to time. Don't wait until emotions and stress are high due to an emergency situation to introduce your pet to the carrier or crate.

7. FAMILIAR ITEMS: Put favorite toys, treats, or bedding in your kit. Familiar items can help reduce stress for your pet.

For further information, go to the Maui Humane Society website at www.mauihumanesociety.org.

5. What should my family and I take to the shelter?

When you evacuate to a shelter, take an evacuation kit. The kit is also listed in your phone book. For more useful information, view the Maui Emergency Management Agency website. Bringing your own evacuation kit to the shelter is very important. Shelter supplies will be very limited. The American Red Cross asks that the following not be brought to an emergency shelter:

• alcoholic beverages or illegal drugs
• weapons
• too many personal possessions
• pets are allowed at most shelters, they must be crated, please plan ahead.

Space may be limited to as little as 10 square feet per person.

6. Where is the nearest evacuation shelter/emergency shelter?

The opening of shelters will be announced over radio and local television stations. The shelters may not be opened immediately, so listen to the radio for specific shelter openings. Go to the nearest open shelter.

7. I am a visitor at a hotel. What should I do when a disaster is imminent?

The staff at your hotel will direct you to the area of the hotel that it has determined to be the safest for disasters. If you are at a hotel-condominium without facilities for disasters, please listen to the Emergency Alert System for details on evacuation.

8. What should I do during a hurricane?

Go to the strongest parts of the house or building and stay there, preferably on the first floor. Once you are in as safe a place as possible - wait and listen to your radio for further instructions. Do not go outside, flying objects can seriously injure you. Stay on the first floor, unless flooding will occur, and stay way from glass windows. If necessary, use mattresses and blankets to form a protective barrier around you. 

If they eye of the storm passes over you, the wind may completely stop for a few minutes to half an hour or more. Do not mistake this lull for the end of the hurricane! Stay indoors unless emergency precautions or emergency movement to a safer location are absolutely necessary. The other side of the hurricane is coming and will create hurricane force winds from the opposite direction.

Travel is extremely dangerous during a hurricane.

9. Will tourists be evacuated after a disaster strikes?

Yes. Individual hotels will make arrangements for their guests to relocate off the island. Visitors staying in short-term rental units (condominiums and time-share projects) must report to an emergency shelter or a disaster relief center for information on how to evacuate from Maui County.

10. What to do BEFORE a disaster strikes:

- Prepare a 14 day home survival kit ready for use in emergencies.
- Plan in advance where to locate household members in case they are separated.
- Store important papers and valuables in waterproof packaging where they can be easily reaches if you plan to take these items with you.
- Keep the car gas tank at least 3/4 full.

11. What to do WHEN disaster strikes:

DON'T use the telephone. Leave lines open for emergency calls only. 

Don't touch downed powerlines or objects in contact with powerlines. 

Don't use elevators, use stairways instead. 

Don't go sightseeing. 

DON'T spread rumors. Get the facts from official sources.

DO secure your home. Lock doors and windows. Know where to locate electrical, water and gas sources if advised to turn off utilities. Secure or store objects that may cause damage or injury. 

DO stay tuned to a local radio or TV station for official weather and emergency management instructions.

12. What is a tsunami?

A tsunami (soo-NAH-mee) is a series of traveling ocean waves of extremely long length. These generally appear as a large, steep wave face and produce rapid flooding of low-lying coastal areas. These are generated by disturbances associated primarily with earthquakes occurring below or near the ocean floor. This can also be generated by landslides, both above and beneath the surface of the ocean. 

It may take hours for tsunami waves to reach the Coast of Maui County following an earthquake far out in the Pacific Ocean. The Pacific Tsunami Warning Center located on Oahu alerts local officials who may order evacuation. Some isolated areas may not receive official announcements. If you notice a sudden drop or rise in sea level, it may be a warning of impending danger. Move to high ground or inland immediately. 

The waves can kill and injure people and cause great property damage where they come ashore. The first wave is often not the largest and may be spaced many miles and minutes apart. They may also continue to arrive for several hours. 

The most destructive tsunami can be classified as local or regional, meaning their destructive effects are confined to coasts within 60 - 600 miles of the source -- usually an earthquake. It follows that the majority of tsunami related casualties and property damage also come from a local tsunami. Between 1975 and 1998 there have been at least eighteen in the Pacific and its adjacent seas resulting in significant casualties and/or property damage.

13. Where and when do tsunamis occur?

Tsunamis can inflict severe damage to property and pose a threat to life in coastal communities. Although most people imagine a tsunami as a large, steep wave breaking on the shore, tsunamis generally appear as an advancing tide without a developed wave face and produce rapid flooding of beaches open to the ocean, low-lying coastal areas, bay entrances or tidal flats, and the shores of coastal rivers. Tsunamis can occur at any time of the day or night, under any and all weather conditions, and in all seasons.

14. How do I know when to evacuate?

A strong off-shore earthquake may generate a tsunami. Therefore, if you feel the ground shake, evacuate inland or to high ground immediately and return only after officials say it is safe to do so. During distant source tsunami events, local emergency management officials will advise citizens to evacuate by sounding the outdoor warning sirens, making an announcement over the Emergency Alert System (EAS) or over NOAA Weather Radio or local radio broadcasts. Compliance is voluntary, but orders are given only in the most serious of circumstances.

15. Where do I evacuate?

Go to an area 50 feet above sea level, if possible. If you don't have time to travel to high ground, but are in a multi-story building, go to an upper level of the home or building. If you are on the beach and unable to get to high ground go inland as far as you can. The tsunami evacuation maps found in the telephone book illustrate the tsunami zomes and primary evacuation routes. Take your disaster supply kit with you, if possible. Shelters will be opened as needed. Listen to your radio for details. Pets are allowed at most emergency shelters, but please check and plan ahead for their safety. 

16. How do I get to inland or to high ground?

If you see an unexpected rise or fall in the coastal water, a tsunami may be approaching. Do not wait - instead move inland or uphill as quickly as possible.

Go on foot if necessary, particularly if an earthquake has caused damage to roads, power lines, and resulted in significant debris.  

If you are camping on or near the beach, you may have to abandon your campsite to go inland or to higher ground to save your life. 

Remember: Never go to the coast to watch a tsunami. Tsunamis move faster than a person can run.

Stay tuned to your radio, marine radio or NOAA Weather Radio during a disaster. Bulletins will be issued regularly through local emergency management officials and National Weather Service. Call 9-1-1 only for life threatening emergencies.

Do not return to shore after the first wave. Wait for emergency management officials to give the "All Clear" before you return. 

17. What should I do if an earthquake occurs while at the coast?

Drop, cover and hold. Get under a sturdy object and hold on. Watch for falling objects.
As soon as the shaking is over, move to high ground or inland. Do not wait for an official warning.
Stay away from the coast. Waves may continue to arrive for hours.
Listen to your local radio station for an official "All Clear" notice before returning to the coastal area.
Be alert for aftershocks.

18. What can I do to protect myself from a tsunami?

Develop a family disaster plan, everyone needs to know what to do on their own to protect them from an earthquake. 

Be familiar with local emergency management earthquake and tsunami plans, know where to go to survive a tsunami. 

Be prepared to survive on your own for a minimum of three days and up to 14 days. Prepare a disaster supply kit for your home, automobile and work. A list of recommended supplies for your kit can be found on this web site. Take a first aid course and learn survival skills. 

Knowledge is your greatest defense against potential disaster.

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Community Block Grants (CDBG)

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1. How does it work?

Annually, the U.S. Department of Housing and Urban Development (HUD) allocates approximately $2,000,000 in federal funds to the County of Maui,. At that time, the County publishes a series of Public Notices in the newspaper to solicit project proposals that principally benefit low- and moderate-income persons or families from the following organizations: Public (government); Private Non-Profit exempt from federal income tax; Community-Based Development Organization (CBDO) as defined in 24 CFR 570.204; and For- Profit Entity under the provision 24 CFR 570.203.

Approximately 10 weeks will elapse from the time the notices are published until proposals must be submitted to the CDBG Program Office for review. These applications are rated and ranked according to national objective priorities by a selection committee appointed by the Mayor. Next, a proposed "Council Resolution" of the selected proposed projects is submitted by the Mayor to the Budget and Finance Committee for consideration and then to the County Council for final approval.

The final step is for the County to prepare a "master application" to HUD, which includes all of the approved projects. Once HUD reviews the County's application and approves it, and after contracts are drafted and environmental requirements are met, the funds become available for project implementation. The entire process takes about twelve months from beginning to end before the actual project implementation can begin.

As with any federal program, there are many conditions which must be complied with, however, the CDBG Program Office will make every effort to assist you and keep the process as simple as possible.

2. What can CDBG funds be used for?

Proposed activities under the CDBG Program must meet one of the following national objectives:

1. Principally benefit low- and moderate-income persons or families

2. Aid in the prevention or elimination of slum or blight

3. Urgent need (serious threat to community health or welfare).

Activities that are eligible to be funded under 24 CFR part 570.200-207 range from:

1. Real Property Acquisition
2. Public Facilities and Improvements
3. Public Services
4. Housing Rehabilitation
5. Removal of Architectural Barriers
6. Special Economic Development Activities
7. Historic Preservation
8. Community Development Planning.
CDBG funds may not be used by the County for new housing construction unless carried out by a Community Based Development Organization (CBDO).

3. What is the Consolidated Plan?

The Consolidated Plan is designed to be a collaborative process whereby the County establishes a unified vision for community development actions. It offers the County the opportunity to shape the various housing and community development programs into effective, coordinated neighborhood and community development strategies.

The Consolidated Plan services four principal functions as:
1. A planning document for the County, developed through a community needs assessment and citizen participation process;
2. An application for federal funds under HUD formula programs including Community Development Block Grant (CDBG), HOME Investment Partnerships (HOME), Emergency Shelter Grant (ESG), and Housing Opportunities for Persons with AIDS (HOPWA);
3. A strategy to be followed in suing HUD formula programs to address priorities in the areas of housing, homelessness, and community needs; and
4. a five-year action plan that provided HUD and the county a basis for assessing performance.

The strategic plan must be developed to achieve the following statutory goals and objectives, principally for extremely low-, low- and moderate-income residents:
• provide decent housing and
• a suitable living environment and
• expand economic opportunities.

Every year an “Annual Action Plan" is submitted by the CDBG Program which states how Maui County intends to spend its CDBG funds and to otherwise work toward achieving the goals it set for itself in the long-term "Strategic Plan" portion of the Consolidated Plan.
The long-term Strategic Plan part of the Consolidated Plan looks at the housing and community development needs of low income people and the inventory of housing in the community. It also looks at money that is available, or that could be made available, to meet housing and community development needs. Then the Strategic Plan describes what the state or Maui County's priorities are for programs and policies to meet the housing and community needs of low income people.
In short, the Consolidated Plan requires the jurisdiction to identify all of its housing and community development needs, and then come up with a long-term strategy for meeting those needs. A key part of the strategy is setting priorities.

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Council Services

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1. What are the Council members' phone numbers, fax numbers, and mailing addresses?

Mailing address: 200 South High Street, Wailuku, HI 96793-2155.
Please view the Contact Information page for all County Council Members.
County Directory

2. Which Council member has been elected from my residency area? (Please note that all County voters all eligible to vote in Council elections for all nine residency areas.)

Council Member:	Residency Area
Yuki Lei Sugimura	Upcounty (Pukalani-Kula-Ulupalakua)
Shane Sinenci	East Maui (Hana-Keanae-Kailua)
Tamara Paltin	West Maui
Kelly T. King	South Maui
Keani Rawlins-Fernandez	The Island of Molokai
Tasha Kama	Kahului
Riki Hokama	The Island of Lanai
Alice Lee	Wailuku-Waihee-Waikapu
Mike Molina	Makawao-Haiku-Paia

3. Who chairs the Council's committees?

Click the link to see the Council's Committees

Council Committee link

4. Which Council member should I contact to voice my concerns?

Although they are subject to district residency requirements, Council members are elected "at large" by the voters of the County. Therefore, concerns may be voiced to any Council member.

5. Is the public allowed to testify at Committee/Council meetings?

Yes. The public is welcome to submit oral or written testimony on any agenda item at all Council and Committee meetings. Oral testimony may also be received by telephone from each of the Council district offices for Council and committee meetings held in the Council Chamber.

6. What is the procedure to testify at a Committee meeting?

Oral and written testimonies are accepted on any agenda item. Because procedures vary slightly from one Committee to another, please contact the appropriate Committee staff for details or refer to the Committee's agenda for instructions.

7. What is the procedure to testify at a Council meeting?

Oral and written testimonies are accepted on any agenda item. The Council receives oral testimony first from persons whose testimony forms are submitted prior to the convening of the meeting. Initially, each person will be allowed to speak for three minutes on each item, and at the discretion of the Council Chair, an additional minute may be granted to conclude the testimony. An additional three minutes on each item will be granted to those who are unable to conclude their testimony, after all others desiring to speak have been heard.

Thereafter, persons whose testimony forms are submitted after the meeting convenes, but before the testimony portion ends, will be allowed to present oral testimony for three minutes on each item. The Chair may grant an additional minute to conclude the testimony. Written testimony shall be submitted to the Council staff before or during the testimony portion of the meeting.

8. How do I submit testimony if I can't be there in person?

For Committee meeting agenda items, written testimony should be addressed to the Committee Chair and mailed or faxed to the Office of Council Services, 200 South High Street, Wailuku, HI 96793, 808-270-7686 (fax).

Testimony may also be emailed to the corresponding committee:
* Budget and Finance Committee (BF) - [email protected]
* Economic Development, Energy, Agriculture and Recreation Committee (EAR) - [email protected]
* Housing, Human Services and Transportation Committee (HHT) - [email protected]
* Infrastructure and Environmental Management Committee (IEM) - [email protected]
* Land Use Committee (LU) - [email protected]
* Planning Committee (PC) - [email protected]
* Policy and Intergovernmental Affairs Committee (PIA) - [email protected]
* Water Resources Committee (WR) - [email protected]

For Council meeting agenda items, written testimony should be addressed to the Council Chair and mailed or faxed to the Office of the County Clerk, 200 South High Street, Wailuku, HI 96793, 808-270-7171 (fax). For Council and committee meetings held in the Council Chamber, oral testimony may be received by telephone from each of the Council district offices in Hana, Lanai, and Molokai.

Testimony for Council meetings may be emailed to [email protected].

9. To whom should my written testimony be addressed?

For Committee meeting agenda items, please address testimony to the Committee Chair. For Council meeting agenda items, please address testimony to the Council Chair.

10. Do I have to sign up prior to the start of the meeting or can I sign up during the meeting?

Generally, testifiers may sign up before the Committee meeting convenes or during the Committee meeting, provided the testimony portion has not ended. For Council meetings, testifiers may sign up after the meeting convenes, provided the testimony portion has not ended.

11. How many copies of my hand-delivered or mailed testimony are needed?

For Committee meetings, 16 copies are requested to be submitted to the appropriate Committee staff so copies can be distributed to the Members in a timely manner. For Council meetings, 15 copies are requested to be submitted to the County Clerk's staff. If written testimony is e-mailed or faxed, please submit at least 24 hours before the meeting so that copies can be provided to Council members in a timely manner.

12. How do I receive Committee or Council agendas?

You may subscribe to the agendas by clicking the link "Email Notifications" on the main page. Council and Committee agendas may also be viewed by visiting the link under the County Council on the main page. If you don't have web access, contact the following:

For Committee meeting agendas, please contact the Office of Council Services at 808-270-7838. For Council meeting agendas, please contact the Office of the County Clerk at 808-270-7748. More...

13. Where are the Council members' offices located?

The Council Chair's office is located on the 7th floor of the Kalana O Maui (County) building; the other Council members' offices are located on the 8th floor.

14. How does the Council act on my request?

The public contacts the Council, via letter, telephone, fax, e-mail, or in person. If the Council has advisory, investigative, or legislative authority over the matter, the Council Chair places the communication on the next Council meeting agenda. At the Council meeting, the issue is introduced and referred to the appropriate standing committee. (If the issue requires expeditious legislative action, the Council may, by a two-thirds vote, waive the referral to committee and take action at the meeting.)

The Committee schedules the issue for discussion and accepts public testimony. The Committee may act (i.e., draft a bill or resolution) or may conduct further research on the issue. When the Committee makes a recommendation to the full Council (adopt, accept, file, first reading, etc.), a committee report is prepared and scheduled for consideration by the full Council at the next Council meeting.

At the Council meeting, the Council acts by adopting the recommendations contained in the committee report (bill is passed on first reading, resolution is adopted, communication is filed, etc.). Digests of all bills that pass first reading, along with the Council’s voting record, are published in the newspaper at least three days before final reading. Sometimes, the issue may be recommitted or returned to Committee for further discussion. All bills and certain resolutions requiring two readings are placed on the following Council meeting agenda for final action.

If a bill is not passed on second and final reading at the Council meeting, it may be: (1) recommitted to Committee, (2) filed, or (3) postponed until a specific date. If the bill is passed on second and final reading, the bill title and Council voting record are, once again, published in the newspaper. The bill is sent to the Mayor for approval.

For bills relating to the Fiscal Year’s Budget and Capital Program, the Mayor has 20 days to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, within 10 days after the bill has been returned, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number.

For all other bills, the Mayor has 10 days (excluding Saturdays, Sundays, and holidays) to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, after 5 days and within 30 days, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number.

15. What's on the Council meeting agenda?

Please visit the Council main menu located on the home page. Click on Council Meetings link. More...

16. What's on the Committee meeting agenda?

From the drop-down menu from the Council button on the home page, please select a committee: Budget and Finance Committee, Committee of the Whole, Economic Development, Agriculture, and Recreation Committee, Infrastructure Management Committee, Land Use Committee, Planning Committee, Public Services Committee, Water Resources Committee.

Not sure? Please contact the Office of Council Services at (808) 270-7838 for assistance. More...

17. How do I get specific information regarding the most recent Council meeting?

Please contact the Office of the County Clerk at 808-270-7748.

18. What is a bill; how do I get copies?

A bill is a draft of a proposed law presented for approval to a legislative body. Generally, bills are referred to one of the eight standing Council Committees. Please contact the Office of Council Services at (808) 270-7838 for the specific Committee information.

19. What is an ordinance; how do I get copies?

An ordinance is a law or regulation enacted by the County. Ordinances from 1999 can be viewed by visiting the Office of the County Clerk's page and selecting the "Ordinances" link. The Maui County Code is the codified collection of ordinances.

More...

20. How do I get copies of resolutions?

Please contact the Office of the County Clerk at 808-270-7748 for copies of these documents in final form or by visiting the Office of the County Clerk page and selecting the "Resolutions" link. Drafts may be obtained from the originating department.

21. How do I get copies of committee reports?

Please select a committee: Budget and Finance Committee(BF), Committee of the Whole(COW), Economic Development, Agriculture, and Recreation Committee(EAR), Infrastructure Management Committee(IM), Land Use Committee(LU), Planning Committee(PC), Public Services Committee(PS), Water Resources Committee (WR).

Not sure? Please contact the Office of Council Services at 808-270-7838 for assistance.

22. How do I get copies of committee agenda items?

Copies of Council agenda items may be obtained by contacting the Office of the County Clerk at 808-270-7748.

23. How do I get copies of Council meeting minutes?

Please contact the Office of the County Clerk at 808-270-7748.

24. How do I get copies of committee meeting minutes?

Please contact the Office of Council Services at 808-270-7838.

25. How do I get copies of other Council-related documents/matters?

Please contact the Office of Council Services at 808-270-7838.

26. What does the Office of Council Services do?

The Office of Council Services is established under Section 3-7 of the Maui County Charter of the County of Maui. The Office provides legislative services to the nine Council members and eight standing committees. The Office also provides assistance to other governmental agencies, and to the general public

27. What does the Office of the County Clerk do?

The Office of the County Clerk is established under Section 5-1 of the Maui County Charter of the County of Maui. The Office provides legislative services to the Council, and conducts elections in the County. The Office also provides assistance to other governmental agencies, and to the general public.

28. How do I contact/call Council members if I live on Lana`i?

The Office of Council Services can be reached by dialing toll-free: 1-800-272-0098.

29. How do I contact/call Council members if I live on Moloka`i?

The Office of Council Services can be reached by dialing toll-free: 1-800-272-0026.

30. Does the Council have satellite offices?

Yes. The Hana Council Office is located at the Old Hana School, across the Hana ball park, Hana, 808-248-7513, 808-248-7883 (fax). The Moloka`i Council Office is located at the Mitchell Pauole Center, Kaunakakai, 808-553-3888, 808-553-3055 (fax). The Lana`i Council Office is located at the Lana`i Community Center, Lana`i City, 808-565-7094, 808-565-6436 (fax).

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Dept of Fire and Public Safety

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1. How do I learn more about applying for the Maui Fire Department?

For more information regarding the qualifications required to apply for the Maui Fire Department, please contact the Department of Personnel Services at (808)270-7850. To receive a text or email notification during the next application process for the Fire Department, please click on the "@ Email Notifications" symbol on the left hand side of the screen and fill out the form for notifications. Email Notifications

2. How can I get an agricultural burn permit?

Call the State of Hawaii Department of Health Clean Air Branch at (808) 984-8234.
Burn Permit Application
Application Instructions

3. How do I report a potential fire hazard or fire code violation?

To report a potential fire hazard or fire code violation, please contact the Fire Prevention Bureau at (808) 876-4690.

4. Where do you call for information on fire codes or questions for brush abatement?

Please call the Fire Prevention Bureau or go to their office, which is located at 313 Manea Place, Wailuku. You may contact them at (808) 876-4690.
Fire Prevention Bureau

5. How can I request a copy of an incident report?

The attached form must be completed and submitted to the Fire Chief's office by mail to 200 Dairy Road, Kahului, HI 96732, email to [email protected] or by fax to (808) 270-7919. Fire Incident Report Request form

6. How can I schedule a station visit?

Fill out and submit the Station Tour Request Form to the Fire Prevention Bureau.
More information located under Fire Education. Station Tour Request Form

7. How can I learn more about Fire Education?

The Fire Prevention Bureau has created a Fire Education Page to help education those concerned about fire prevention. Fire Education Page

8. How can I request fire fighters for a school visit or public event?

Fill out and submit the Community Event Participation Request Form to the Fire Prevention Bureau at [email protected] Community Event Participation Request Form

9. How do I report an imu or outdoor cooking fire?

To report an imu or outdoor cooking fire, please call the non-emergency dispatch number (808)244-6400 and the fire station in your district. Please be prepared to provide them with the following information: your name, your contact number, the address where the imu/cooking fire will be, and the approximate times.
Here are the phone numbers for our fire stations:
Maui
Wailuku Fire Station: 270-7569
Kahului Fire Station: 270-7911
Paia Fire Station: 579-9588
Lahaina Fire Station: 661-4065
Napili Fire Station: 669-4300
Makawao Fire Station: 572-9160
Kula Fire Station: 876-0044
Kihei Fire Station: 879-2741
Wailea Fire Station: 874-8520
Hana Fire Station: 248-7525
Molokai
Kaunakakai Fire Station: 553-5601
Hoolehua Fire Station: 567-6555
Pukoo Fire Station: 558-8580
Lanai
Lanai Fire Station: 565-7474

10. How can I obtain a Maui Fire Department patch or shirt?

Patches can only be purchased or exchanged at the Fire Chief's Office, which is located in the Administrative building behind the Kahului Fire Station (200 Dairy Road, Kahului) during normal business hours. Patches can either be exchanged or purchased for $5.00. Shirts can be purchased at any fire station throughout the County of Maui. Please contact the fire station in your area to find out more information.

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DPS - NEOGOV - Online Recruitment

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1. I forgot my user name. How do I regain access to my account?

For help with logging into your account click the link below: Application Guide or call the Neogov customer service hotline at (855) 524-5627. Application Guide

2. I created my profile. Do I still need to apply for a posting?

Yes. Creating a profile does not automatically mean you will be considered for any postings. You must apply for each posting that you wish to be considered for.

3. My information has changed since I created my profile. Can I update it?

Yes, you may update your profile at any time.

4. I don’t have a computer. Can I still apply online?

You can use any publicly-accessible computer, such as those available at the library, to apply online. (Make sure to log out when you are done and take care to safeguard your personal information when using a shared computer.)

5. Who can I contact if I need an accommodation for special assistance in completing my application?

If you are a person with a disability and require assistance with the employment process, please contact the Department of Personnel Services.

6. Why do I have to specify my work preferences? What happens if I don’t?

After you have submitted an application, you must update your application to specify the conditions under which you will accept that job. The County will not consider you for an opening unless the conditions match those you have indicated you will accept. If you forgot to specify these conditions on your application, that application will not be considered for any openings, so make sure to complete this section.

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DPS - Online Assessments

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1. Why are online assessments used as part of the recruitment process?

Online assessments are a good way of standardizing our selection process. It also provides convenience and flexibility for the test taker.

2. Is there a time limit for the online assessment?

Yes, each online assessment has a time limit, and a time clock is displayed on your screen while you are taking the online assessment.

3. What happens if the internet connection is broken during the online assessment?

If the interruption lasts for only a few moments, you can resume the assessment. If this does not work, you may close the window, wait a minute and then enter your assessment through your test URL email.  You will start from where you last left off.  Reminder, your time limit will continue to count down even when you exit the assessment.

4. What if I am unable to take the assessment online at home?

Please contact us by phone or email, so that we can find a solution to support you through your application process.

County of Maui
Department of Personnel
Open Monday – Friday 7:45am-4:30pm, except holidays
Main line: (808) 270-7850

5. If I don’t have a mobile smartphone will I still be able to take the online assessment?

Unfortunately, you will need to have access to a mobile smartphone in order to install the ProctorExam app.

6. What if I experience technical issues?

Please use the technical chat box located in the lower right corner of the screen. The chat box will appear when you have entered the system check requirements screen.  If ProctorExam technical support is unable to assist you, please email the County of Maui, Department of Personnel  or call (808) 270-7850  during our office hours of Monday – Friday 7:45 am-4:30 pm, except holidays.

7. Am I allowed to use scratch paper while taking an online assessment?

No, scratch paper and pencil are prohibited while taking the online assessment.  You are allowed to use a whiteboard with a dry erase marker.  However, you will need to erase the whiteboard and show it at the end of the online assessment.

8. Am I allowed to use a calculator while taking an online assessment?

When allowed, a hand held or the computer accessory calculator may be used on assessments that have mathematical computations.

9. Which Internet browsers and operating systems will I need to use to complete the eSkill Online Assessment?

Google Chrome, is the only internet browser supported by eSkill / ProctorExam.

A smartphone with the ProctorExam app downloaded (mobile must be an Android 5.1 or later and iOS 10.0 or later)

Ipads and tablets are not compatible.  Complete assessment by using a computer desktop or laptop, Windows 8 or higher, Mac OS X or higher, ChromeOS and most Linux distributions.

10. Why do I need to install the ProctorExam app?

The ProctorExam app is one mechanism we use for test security and to record each test session to ensure a secured test environment.

11. Who will have access to view my video recordings?

ProctorExam and the Department of Personnel Services will have access to view all video recordings.

12. How do I know if my online assessment was successfully submitted?

You will receive an email confirmation from eSkill once you submit your online assessment.  If you do not receive an email confirmation, you may contact the Department of Personnel Services at (808) 270-7850 during our office hours of Monday – Friday 7:45 am-4:30 pm, except holidays.

13. When will I get my assessment results?

You will be notified of your assessment results approximately two weeks after you take the online assessment.  

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DPS-After You Apply

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1. What types of tests do you administer?

There are three basic types of civil service tests:
1. Written- Multiple choice tests in which you choose the best answer from several choices and mark your choice on an answer sheet.

2. Performance - Measures ability to perform a particular task in a specified time period. Examples are typing, stenography, or physical agility.

3. Rating of Experience and Training- Candidates are assigned a score based on the information you report on your application and any required application supplement.

Any of these types of tests can be used alone, or a combination of these may be utilized.

2. Is there one generic examination which covers all job titles?

No, each examination has as its objective to measure knowledges, skills and abilities needed to successfully perform the duties of that particular class of work.

3. Can I call for my test results?

Test results are not given out over the phone. You will received a notice of your examination results via email or postal mail.

4. What happens if I take a civil service written exam and fail it?

If you fail a required exam, your application will be rejected. You may reapply any time we are recruiting for that same job and take the test again. There is no limit to the number of times you may take a civil service exam, as long as you submit a timely application and continue to meet the minimum qualification requirements (training, experience, and other licenses and/or certifications) for that particular class of work.

5. If I am selected, do I go through a probationary period?

Civil service positions have a six-month probationary period (except for police officers and fire fighters, who are given a one-year probationary period.) This is considered part of the testing process. Upon successful completion of the probationary period, you become a full-fledged member of the civil service.

6. What if my application is rejected?

You may request an administrative review of that determination by contacting the Department of Personnel Services. You must make this request within ten (10) calendar days following the date the non-acceptance notice was sent.

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DPS-Applying for a Job

Show All Answers

1. I have filled out a County application before. Can I just submit a copy of that application?

No. Effective April 1, 2016, you must complete an applicant profile and submit a job application online with our new recruitment system, NEOGOV. Once you create a profile in NEOGOV, you reuse the same profile to apply for additional jobs online. For instructions to create a profile and apply for a job online, go to www.governmentjobs.com/careers/Maui www.governmentjobs.com/careers/Maui

2. I was previously convicted of a criminal offense. Can I still apply?

Yes. A conviction does not automatically bar you from employment. Each case is considered on its own merits.

3. What assistance is available for persons with disabilities?

The Department of Personnel Services is committed to offering applicants with disabilities a broad range of services and reasonable accommodations enabling them to compete for employment opportunities.

If you are an applicant with a disability who feels you may need assistance in the application process or a testing accommodation, please contact our office to discuss the request. It is your responsibility to inform us of your need in a timely manner so that we can determine if a reasonable accommodation can be provided.

4. Do veterans receive hiring preference?

Veteran’s Hiring Preference
Certain recruitments allow applicants to claim 5 or 10 points for veteran’s preference, as follows:
• 5 points veteran’s preference may be awarded to honorably separated veterans who served on active duty in the U.S. Armed Forces:
1. During the period December 7, 1941 to July 1,1955; or
2. For more than 180 consecutive days, any part of which occurred after January 31, 1955, and before October 15, 1976; or
3. During the Gulf War from August 2, 1990 through January 2, 1992; or
4. In the campaign or expedition for which a campaign medal has been authorized, including El Salvador, Grenada, Haiti, Lebanon, Panama, Somalia, Southwest Asia, Bosnia and the Global War on Terrorism.

• 10 points veteran’s preference may be awarded to:
1. A veteran who served any time and who (1) has a present service-connected disability or (2) is receiving compensation, disability retirement benefits, or pensioner from the military or the Department of Veterans Affairs. Individuals who received a Purple Heart qualify as disabled veterans.
2. An unmarried spouse of certain deceased veterans, a spouse of a veteran unable to work because of a service-connected disability, and
3. A mother of a veteran who died in service or who is permanently and totally disabled.

Applicants claiming 5 points must submit a copy of their DD-214. Applicants claiming 10 points must submit an official statement from the Veterans Administration or armed service dated within the past 6 months which confirms their qualification to receive 10 points preference. Spouses or widows must also submit evidence of marriage and, as applicable, veteran’s death.

. Veteran’s Resources

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Environmental Management - Curbside 3-Can Plan

Show All Answers

1. Why can't I put glass in my BLUE cart?

Glass breaks and broken glass contaminates other recyclable materials. Paper and plastic manufacturers do not want glass shards in their commodities. Please recycle your glass at the Recycling & Redemption Centers.

2. What is single stream recycling and do I need to separate my recyclables in the BLUE cart?

Single stream recycling means all recyclables go into one cart. You don’t have to sort each recyclable material type.

3. What happens to the BLUE cart recyclables once they are collected?

Recyclables are taken to a Materials Recovery Facility (MRF) where they are sorted, baled, then sold to manufacturers who turn your recyclables into new products.

4. I saw a truck that looks like a rubbish truck pick up recyclables in my BLUE cart. Are the recyclables in my BLUE cart actually getting recycled or are they taken to the landfill?

The same truck is used to pick up rubbish, mixed recyclables, and green waste on the different pick-up days. The driver delivers each material type to the appropriate facility. The truck is washed out regularly and then used to pick up the next type of material.

5. Can I bag my recyclables in a plastic bag before I put them in the BLUE cart?

No, please don’t use bags. Put all mixed recyclables directly into the BLUE cart. Plastic bags are not recycled and will cause additional work at the sorting facility.

6. Do I need to rinse containers before recycling them in the BLUE Cart?

Yes. Please empty then rinse all containers. Recyclables are hand-sorted by helpful people at the MRF. Let’s do our part to make their jobs more pleasant.

7. Should I remove the lids and labels from jars and bottles before recycling them?

Lids - remove, labels can stay. Please discard all caps and lids; but the labels can stay on. Aluminum pop tops can stay attached or be put inside the cans.

8. What if I have more recyclables than will fit in my BLUE cart?

Store recyclables until your next pick up day or take to a recycling center. Click on the County's Online Recycling and Disposal Resource Guide to locate a center near you. Online Recycling and Disposal Resource Guide

9. What if I don’t want to recycle? Do I have to use my BLUE Cart?

Yes! If you received a BLUE cart then your household is participating in the County’s new curbside recycling program. By using the BLUE cart you will divert reusable materials from the landfill and help extend the life of the landfill. Carts are inspected on a regular basis. County residential refuse pick-up service requires you to follow the Curbside 3 Can rules. Your cooperation and assistance are key to the success of this new program.

10. Who do I call if I have recycling questions?

Call the County Curbside Call Center at 270-7700 and select 2.

11. What happens to the compostable food scraps and yard trimmings after they are collected from my GREEN cart?

Compostable items are taken to the County’s contracted co-composting operation run by Maui EKO Compost. Materials are processed with greenwaste and biosolids to create an EPA class “A” compost. Class “A” compost is EPA approved for fruits and vegetables as a soil amendment, adding essential nutrients to soil for gardening and landscaping.

12. What do I do with the kitchen compost container?

Place your Kitchen Compost Caddy in a convenient location in your kitchen. Refer to the instructions imprinted on the container for what can be put in it. Empty contents directly into your GREEN cart along with other green waste materials from the yard. NO PLASTIC BAGS! PLEASE KOKUA!

13. What if I only have material from the kitchen and not any from my yard. Is it okay to put only food scraps into the GREEN cart?

Yes, this is allowed.

14. I'm concerned that placing organic materials straight into my GREEN cart could make a mess. Can I put this material inside a plastic bag?

NO, plastic bags are NOT allowed in the GREEN Cart. All organics can go directly into the GREEN cart un-bagged. Rinse the cart out regularly. Plastic bags will contaminate the greenwaste and create problems at compost facility.

15. Since my GREEN cart will only be picked up once every other week, what can I do with the kitchen scraps that won’t fit in my Kitchen Compost Caddy?

While it is best to layer kitchen waste with yard waste in the GREEN cart to reduce possible odors, there are ways to store the scraps until your collection day. Consider the following:
• Freeze food scraps in a container. On your collection day, dump contents directly in to GREEN cart. (NO PLASTIC BAGS)
• Consider taking a Home Compost workshop so you can compost excess food and greenwaste in your backyard. For information about home composting workshops, call Joy of Worms at 573-3911, or click on the Online Recycling and Disposal Resource Guide. Online Recycling and Disposal Resource Guide

16. What do I do if I have more yard trimmings than will fit in my cart?

Store excess yard trimmings until the next greenwaste pick up day. Residential loads can be taken to EKO Compost at the Central Maui Landfill at no charge. For a complete list of options, check the Online Recycling and Disposal Resource Guide. Online Recycling and Disposal Resource Guide

17. Can I put large branches and Christmas trees in my GREEN cart?

YES. However, it is very important that you cut large branches to 3 feet in length or less to fit in the cart with the lid closed. Overfilled carts or those with lids that won’t close will not be picked up.

18. Can I put compostable or biodegradable food containers such as pizza boxes, paper napkins, paper plates, clamshells etc in my GREEN cart?

NO, these items are not allowed in the GREEN cart because the compost facility is not permitted to process these items. They must then be hand-sorted and disposed of by the workers. These items must be disposed of in your BROWN RUBBISH cart.

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Environmental Management - E-Cycling Maui Program

Show All Answers

1. Does the E-Waste Recycling program accept other appliances, like microwaves?

E-Cycling Maui does not accept microwave ovens or large appliances such as washers, air conditioners, stoves. Residents may take these items for no drop-off charge to Hammerhead Metals in Central Maui Base Yard.

2. What can I do with my used or broken cell phone?

The Maui YMCA accepts old cell phones for recycling. Call (808) 242-9007 for information.

3. What if I don’t see a recycling program in Maui for my electronic waste item?

It will likely need to be landfilled. Ask if the manufacturer of the item has a take-back program.

4. How can I learn more about how to recycling specific items?

For general recycling questions, visit mauicounty.gov/recycle or please call the Maui County Recycling Hotline at (808) 270-7880.

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Environmental Management-Foam Free

Show All Answers

1. When does the ban on polystyrene foam food containers go into effect?

December 31, 2018

2. What kind of containers are banned?

Expanded polystyrene foam (EPS) food service containers including: hinged clamshells (like for plate lunches), cups, plates, bowls, and serving trays. If food or beverages can be served on or in it and its made of EPS, its not allowed after December 31, 2018.

3. Are raw meat trays allowed?

Yes. Polystyrene foam food containers used for raw or butchered meats, poultry, fish, or eggs are exempt unless they are provided for consumption without further food preparation (e.g., sashimi and poke).

4. Are produce / vegetable trays allowed?

No. Because these items do not present risk of contamination by raw meat-related illnesses, produce does not need a polystyrene foam tray.

5. Who can I call for help with clarification?

Call the Environmental Protection & Sustainability Hotline at (808) 270-7880.

6. How can I do more?

• Spread awareness by displaying a Foam Free Maui County window cling and/or poster. 
• Encourage customers to bring their own cutlery and straws; sell reusable options with your logo. 
• Participate: go to lovethesea.org who is partnered with more organizations and resources.

7. What are the consequences if a business doesn’t comply?

A notice of violation shall be mailed that may require any or all of the following:

• Cease and desist from the violation
• Correct the violation at the person’s own expense before a specified date    
• Pay a civil fine not to exceed $1,000.00 by a specified date
• Pay a civil fine of up to $1,000.00 per day for each day the violation persists
• More information can be found in the Administrative Rules 19.530.030 

8. I am concerned about cost; what can I do?

Work with your supplier to come up with the best solution to meet your needs. There are many types of affordable alternative products to choose from. You can raise food prices by a few cents to cover cost. Identify ways to reduce waste as reducing waste often results in saving money.  

Some ways to save money by reducing waste are:

• Give out utensils, napkins, and straws by request only.
• Recycle cardboard if you don’t already. Cardboard recycling can reduce the number of trash pick-ups (and price) per month.
• Study how much food is thrown out daily, then reduce food orders accordingly.   
• Turn off air conditioners at night, and ovens when they are not in use.

9. To view the full ordinance and administrative rules, and for more information, please visit:

• County of Maui Polystyrene Foam Food Container Ban Ordinance No 4457
• Administrative Rules Relating to Polystyrene Food Containers
• For more information

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Environmental Management-Maui County’s Injection Well Appeal

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1. Why does the Victorino administration maintain Maui County’s appeal of the Lahaina injection well case before the U.S. Supreme Court?

Maui County is appealing an attempt to expand the national scope of regulations of the federal Clean Water Act, which Congress intended as an end-of-pipe regulation appropriate for ocean sewage outfalls and other direct discharges into bodies of water. Staying the course with the U.S. Supreme Court protects our county, our taxpayers and allows the County to continue to manage its recycled water disposal in the most environmentally responsible way available and feasible.

If the 9th Circuit Court’s expansion of the Clean Water Act were allowed to stand, Maui County could be forced to abandon its longstanding green recycled water program and resort to offshore sewage outfalls. This could cost hundreds of millions of dollars. Also, private entities and citizens with cesspools, septic systems or other wastewater disposal systems could face fines and liability under the Clean Water Act if it can be shown their discharges make their way to the ocean or body of water. The EPA says that the 9th Circuit’s ruling, if allowed to stand as interpretation of the Clean Water Act in the circuit, applies to septic systems as well as green infrastructure. While the state Department of Health may not have the manpower to enforce against individual homeowners, that does not mean property owners couldn’t face citizens’ suits, like this very lawsuit that Maui County itself is defending. In Massachusetts, a condominium already is facing a citizen’s lawsuit based under the same “hydrologic connection” theory underpinning the 9th Circuit ruling. Other non-sewered areas, such as Maui Meadows or the Hana district, may face similar liability.

2. How has Maui County operating its wastewater facilities so far?

For decades, the County of Maui has safely operated its wastewater reclamation facilities with permits obtained under the federal Safe Drinking Water Act and the state equivalent statute. These laws govern non-source point discharges to groundwater, as is the case with Maui’s injection wells. In West Maui, excess, high quality recycled water (water not used for irrigation of golf courses, landscaping or other uses) flows underground through deep perforated pipes where it’s filtered through soil and mixes with groundwater and seawater. It takes a minimum of three months to a total of four years to emerge offshore from underground freshwater seeps. The recycled water-groundwater mix travels half a mile and is diffused over 2 miles of coastline.

3. Couldn’t Maui County’s appeal “gut” the Clean Water Act, allowing for pollution nationwide?

No. There’s been no change in the way the Clean Water Act has been regulated since Congress enacted it in the 1970s. The Earthjustice lawsuit, like similar lawsuits across the country, sought to expand the coverage of the Clean Water Act. The Hawaii District Court agreed with the plaintiffs and created a new theory of liability, ruling that Maui needed a permit under the Clean Water Act in 2014, and the 9^th Circuit came up with another new theory of liability in 2018. This is despite neither the state or federal regulators ever bringing any enforcement action, or requiring such a permit. Congress’ intent was for the Clean Water Act to apply to point source discharges, not non-source points such as Maui’s use of injection wells where recycled water mixes with sea and groundwater. Simply put, you can’t “gut” something that’s not there.

4. Hasn’t water from West Maui injection wells negatively impacted the reef and fish in West Maui, particularly at Kahekili Beach where a tracer dye study found the presence of water from injection wells

Question:

 Hasn’t water from West Maui injection wells negatively impacted the reef and fish in West Maui, particularly at Kahekili Beach where a tracer dye study found the presence of water from injection wells at the Lahaina Wastewater Reclamation Facility?

 

Answer:

 Ocean water quality is affected by many different things. West Maui ocean water quality, including reef conditions and herbivore fish health at Kahekili Beach, have improved since fish conservation management practices were implemented in 2009. Kahekili Beach is where tracer dye studies show a portion of the groundwater-recycled water enters the ocean through freshwater seeps. If highly diluted recycled water from underground seeps were the cause of offshore conditions, then there would be signs of further deterioration. In fact, conditions have improved. An online search of “underwater pictures at Kahekili Beach” will show images of reefs and fish that appear relatively healthy.

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Environmental Management-Plastic Free

Show All Answers

1. When does the ban on disposable plastic foodware go into effect?

• The disposable plastic foodware ban goes into effect on January 1, 2022.

2. What will be prohibited by this law?

• Per 20.26.040 Prohibitions:
  “Food providers must not sell, use, provide, or offer the use of plastic disposable foodware” in Maui County. Utensils and straws must be made of non-plastic materials and must be provided “by-request-only.” Polystyrene foam coolers will also be banned.

3. What kind of containers are banned?

• Plastic disposable foodware including, but not limited to:
  • “Utensils” (e.g., forks, spoons, knives, stirrers, picks, chopsticks)
  • Straws
  • Clamshell containers
  • Plates
  • Cups
  • Bowls
  • Serving trays

If food or beverages can be served with these items made of plastic, they are not allowed as of January 1, 2022 unless used for “pre-packaged food”.

4. What is “pre-packaged” food and are we allowed to sell, provide or use disposable plastic containers for it?

• The definition in the Proposed Administrative Rules for Ordinance 5084 reads as follows:

“Prepackaged food” means food and beverages contained in plastic disposable foodware that has been filled and sealed entirely outside the County or in a manner intended to prevent the food or beverage from having any direct human contact, such as shelf-stable food and beverages; condiment packets, poi bags, musubi wraps, plastic film, chip bags, cookie and cracker wrappers, bread bags, meal kits, ice bags; beverage-related bottles or cartons; packaging for unprepared food; and packaging for wholesale distribution of prepared food, baked goods, and dairy products. “Prepackaged foods” include “grab-and-go” prepackaged foods such as bentos, salads, and sandwiches. “Prepackaged foods” excludes prepared foods packaged and intended for immediate consumption (e.g., food purchased from a fast food establishment, food truck, or stand).

If you have further questions regarding “pre-packaged” foods, please call the Recycling Hotline at (808) 270-7880.

5. Are we allowed to use, sell, or provide plastic-lined cups or bowls like on O?ahu?

• NO. Maui County’s Ordinance No. 5084 does not specifically exclude these types of containers (as in Oʻahu’s law), and therefore, will not be allowed for use, sale, or provision in Maui County.

6. Are bioplastic (PLA, Clay) or other sustainable non-petroleum moisture barrier linings allowed?

• Yes. Non-petroleum-based "bio-plastic" containers such as PLA will be allowed.

7. Will I still be able to provide utensils and straws?

• Yes. However, utensils and straws must be non-plastic and provided BY REQUEST ONLY.

8. Can we ask our customers if they would like utensils or straws?

• Yes. If they “respond affirmatively” you may provide non-plastic utensils and straws (per Section 17-402-4 (4) of the Draft Administrative Rules).

9. Can my business provide “self-serve” utensils and straws to our customers?

• Yes. Businesses may provide “self-serve” utensils and straws that are non-plastic only.

10. Are raw meat trays allowed?

• Yes. Plastic or polystyrene disposable foodware used for raw or butchered meats, poultry, fish, or eggs are exempt unless they are provided for consumption without further food preparation (e.g., sashimi and poke). Please refer to the Draft Administrative Rules regarding exemptions for all the uses of plastic disposable foodware.

11. Are there any exemptions to Ordinance No. 5084?

• Yes. The law provides exemptions for reasons of sanitation, medical needs, and economic hardship. Please refer to Section 20.26.050 of the proposed Administrative Rules for specific information or call the Recycling Hotline at (808) 270-7880 for clarification.

12. What are the consequences if a business doesn’t comply?

• A notice of violation shall be mailed that may require any or all of the following:
  • Cease and desist from the violation.
  • Correct the violation at the person’s own expense before a specified date.
  • Pay a civil fine not to exceed $1,000.00 by a specified date.
  • Pay a civil fine of up to $1,000.00 per day for each day the violation persists.
  • More information can be found in the Draft Administrative Rules, as well as the Maui County Code section 19.53.030.

13. Who can I call for help with clarification?

• Please call the Recycling Hotline at:
  • (808) 270-7880 on Maui
  • (800) 272-0117 ext. 7880 on Molokaʻi
  • (800) 272-0125 ext. 7880 on Lānaʻi

14. How can I do more?

• Spread awareness by displaying a Plastic Free Maui County poster or sticker (Call the Recycling Hotline at the numbers above for availability).
• Encourage customers to bring their own utensils and straws.
• Sell reusable options with your company logo.

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Environmental Management-Recycling Services

Show All Answers

1. How do I find recycling information?

Recycling information is available from the "Online Recycling and Disposal Resource Guide" located at: Online Recycling and Disposal Resource Guide

2. Why can't we take containers back to the stores where we bought them?

It’s not a good idea to collect redemption containers in the same building where food is stored. But, any store may invite a company to place a Redemption Center in their parking lot as a convenience to their customers. Or, stores might arrange with a private reverse vending machine company for machines to service their customers. Interested persons should ask their neighborhood store to incorporate one of these services.

3. How should I separate and prepare containers and is it true that Redemption Centers may pay either by the number of containers or by weight?

Containers should be separated by their material classification (as listed below). Remove the tops, empty and do not crush containers. For a complete list of which containers are “in the system” and those that are “out,” log on to www.HI5deposit.com. If redeeming more than 100 containers at one time, Redemption Centers may choose to pay by weight. The State Department of Health (DOH) has adopted the containers-per-pound formula as follows:

*Aluminum = 30 cans per pound

*Bi-metal = 8 cans per pound

*Glass = 2.4 bottles per pound

*PET #1 Plastic = 16.6 bottles per pound

*HDPE #2 Plastic = 16.6 bottles per pound
HI5Deposit web site...

4. Why can't we redeem 2 liter bottles?

Currently the bottle bill includes beverage containers up to 64 oz. (1/2 gallon) only. Therefore, 2 liter and larger containers are not part of the HI 5 Program. There is a bill that is rapidly moving through the 2006 State legislative session to include 2 liter bottles. Watch for updates on this topic. Until then, please continue to recycle 2 liters at the County recycling centers.

5. When can we go back to crushing our containers?

On June 7, 2005 Govonor Lingle signed HB 1015 into law which allows for the flattening of metal and plastic beverage containers for deposit redemption. Certified redemption centers are now accepting flattened or crushed metal and plastic deposit beverage containers. Flattened containers are weighed at redemption sites to determine the deposit payment. The public is reminded that reverse vending machines will not accept flattened or crushed containers.

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Environmental Management-Residential Refuse Collection

Show All Answers

1. How do I get appliances/white goods picked up for disposal?

Please fill out the following form:

Appliance Pick Up Application

2. How do I find the refuse application for residential collection service?

Information regarding residential refuse services and application is located: Application for Residential Refuse Pick Up Service

3. What if I want an additional cart?

An additional cart is available for each legally permitted dwelling unit on the lot.  The legally permitted dwelling unit may be attached or detached.  The additional cart will require an additional account including a new account application and payment of additional refuse fees as set forth in the annual budget ordinance for the service period.

4. What happens if I damage or lose my cart?

See link below....

Cart damage or loss

5. Who should I contact if I move or wish to close my account?

Before you move, contact the Solid Waste Division at 270-7720 and we'll be happy to discuss the next steps and whether you're eligible for a refund.

6. Can I leave my cart at the curb permanently?

No, all carts must be removed from the curbside and returned to the homeowners property by the end of the collection day.

7. What is the real cost of refuse collection?

Currently Maui residents pay only a fraction of the real cost of collecting and disposing of their refuse. Costs vary with the amount placed at the curb for collection and the distance of the community from the landfill.

Fee Information...

8. When are refuse payments due?

The billing year is July 1 to June 30. Payment must be made either annually or in two six month increments. 

More...

9. How soon will service begin after a bill is paid or an account is established?

It can start within approximately 7 to 10 days.

10. Can I pay with a debit or credit card?

Not at this time. However, County officials are exploring additional payment options including debit and credit cards.

11. How much does it cost for residential dumping at the county landfill?

The charge for residential drop off can be found at the following link

Residential Charges

12. Do I need a separate account for a separate cottage on the same lot?

No, as long as the amount of refuse can be contained by the twice weekly collection of the single 95 gallon cart for the address. If not, the account holder may open a second account for use by the cottage residents. Please note, a second account may be opened for a single address ONLY if the second dwelling is completely detached from the primary home on the property.

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Environmental Management-Wastewater Reclamation Division

Show All Answers

1. Who do I contact about billing errors or questions?

Please contact the Wastewater Reclamation Division Administration office at 270-7417

2. How do I report a sewer spill?

Call the Wastewater Collections Department at 243-7465. Be prepared to give them the street name, nearest cross street and any nearby landmarks.

3. How can I find my sewer lateral?

Please contact the Wastewater Reclamation Division Administration office at 270-7417, or drop by our office at 2200 Main Street, Suite 610 between the hours of 7:30 am to 4:00 pm. Knowing your Tax Map Key (TMK) number when you call or visit will speed our response time.

4. My sewer line is backed up what should I do?

The most likely cause is a line blockage in your service line caused by grease, hair and other debris. Property owners are responsible for clearing these types of line blockages from the house to the mainline in the street, therefore you should contact a plumber to assist you. If you (or your plumbing contractor) suspect that there is a broken pipe in the line between the property line cleanout and the mainline or a blockage in the mainline, then you should contact the County Wastewater Collections Department at 243-7465.

5. Do I need a sewer cleanout at my property line?

Per the Maui County Code you are required to have a cleanout at your property line. If one does not exist the sewer field crews will not be able to perform an investigation or repair any lines experiencing spills or blockages.

6. How much wastewater does the County of Maui recycle?

The County of Maui recycles about 22% of the water it treats on an annual basis. This amounts to about 5 billion gallons per year.

7. How can I set up a tour of a treatment facility for my organization?

If your class or organization would like a tour of the Kihei, Lahaina, Kahului or Kaunakakai Treatment Facility please contact our Wastewater Reclamation Division Administration office at 270-7417 with some possible dates, the number of participants and the approximate age of the group.

8. Is it OK to dump used oil and grease into the sink drain?

No. These are the major causes of line blockages and sewer spills on our islands. These build up on the lines much like the cholesterol in the blood vessels in your body and become rock hard, slowly decreasing the flow area until a blockage is formed.

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Fin-MVRDL

Show All Answers

1. Non-Hawaii Registered Vehicle

The following lists the requirements to switch from out of state license plates to Hawaii license plates and obtain Maui registration:

* Complete and sign an appropriate application for registration form. If the vehicle is registered in joint ownership, both owners must sign.
Submit the last issued out of state certificate of registration.

* Submit the last issued out of state certificate of title if you are listed as the lienholder.

* Submit a bill of lading or shipping receipt which shows the date the vehicle arrived in Maui.

* Submit a current Hawaii certificate of safety inspection

* If vehicle’s year model is 2007, 2008 or 2009, submit a G-27 form with any required attachments. This form may be obtained from the State of Hawaii Department of Taxation or from their web site at www.state.hi.us/tax/alphalist.html#g. Questions regarding the G-27 form should be directed to the Maui District Tax Office at 808-984-8500.

If we do not have the weight of the vehicle as established by the manufacturer, you may be required to have the vehicle weighed at a state certified scale.

The required fees will be determined by registration personnel.

2. Vehicles Registered in Another County

Your vehicle must be registered in the county in which it is being driven. The following lists the requirements to change your vehicle registration from the counties of Hawaii, Kauai or Honolulu to the county of Maui:

* Complete an application for registration form. The application must be signed by the registered owners as indicated on the certificate of registration.

* Submit the other county's certificate of registration.

*Submit the other county's certificate of title if you are listed as the lienholder.

* The fee, if required, will be determined by registration personnel.

3. Out-Of-State-Permit

You may operate your recently arrived vehicle on Maui if it is currently registered in another state under the following conditions:

1. The vehicle is registered in your name.

2. A Hawaii safety check inspection from an authorized safety check station has been obtained.
3. An out-of-state vehicle permit from the Department of Motor Vehicle Registration within 30 days of its arrival on Maui is issued. To obtain the permit, submit the following:

* A completed out-of-state vehicle permit application form, MVR/DF53.
The current out-of-state certificate of registration.

* A bill of lading or shipping receipt which shows the date the vehicle arrived on Maui.

* The Hawaii Certificate Of Safety Check Inspection.

* $10.00 payment for the permit.

The out-of-state plates will be valid until their expiration date or for 12 months, whichever occurs first.

4. Replacing Plates or Emblem

If your license plate or emblem is lost, mutilated or stolen, you must obtain a replacement.

To obtain a replacement, you must:

* Complete and sign an application for replacement plate or emblem form MVR/DF14.

* Submit your current certificate of registration.

* If your license plates have been mutilated or defaced, you must surrender both your front and back plates.

* If only one plate has been lost or stolen, you must bring in your one remaining plate.

* The fee to replace both the licenses plates and emblem is $5.50.

* The fee to replace only an emblem is .50 cents.

5. Replacement Special License Plates

Replacement of your special license plates.

If your special license plate is lost, mutilated, or stolen, you must obtain a replacement.

To obtain a replacement:

* Complete and sign an application for replacement special number plates form MVR/DF20.

* Submit your current motor vehicle registration.

* If your special license plates have been mutilated or defaced, you must surrender both your front and back plates.

* If only one plate has been lost or stolen, you must bring in your one remaining plate.

* The fee to order replacement special plates is $20.

* The special plate will take approximately 60 to 90 days to manufacture. During this period you will need to purchase regular license plates and emblem for a fee of $5.50 .

* Complete and sign an application for replacement plates (form MVR/DF14).

The Motor Vehicle Registration Personnel will provide you additional information when the application for replacement is received.

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Fin-Purchasing

Show All Answers

1. How do I get information about the State tax clearance requirement?

Instructions and forms related to tax clearance requirements can be found on the State's website. State of Hawaii Tax Clearance Information

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General

Show All Answers

1. Where is the County building located?

200 South High Street in Wailuku, Maui, Hawai`i, across from the Wailuku Public Library.

2. Where can I return lava rocks back to Hawaii?

Hawaii National Park
PO Box 52
Hawaii National Park, HI 96718

3. Where can I get help to plan a wedding on Maui?

Visit the Maui Visitors Bureau More...

4. What are the requirements to perform a wedding?

Hawaii Revised Statutes ("HRS") Section 572-11, states: "It shall not be lawful for any person to perform the marriage ceremony within the State without first obtaining from the Department of Health a license to solemnize marriages." According to information obtained from the State Department of Health, State of Hawaii, the Department issues licenses to perform marriages pursuant to Section 572-12, HRS.
For further information, visit the Hawaii Department of Health. At the left side of the page, place your cursor over "Permits & Licensing". From the drop down menu, select "Trades and Professions". On the Trade & Professions page, select "Licensing to Perform Marriages"

5. Where can I get copies of: marriage certificates, death certificates and birth certificates?

In the State of Hawaii marriage certificates, birth certificates, and death certificates are considered "vital records". Vital records are maintained by the State Department of Health. Visit their website for information on how to obtain vital records. More...

6. How do I find the Boards and Commissions Application?

The application is available in the following link: Application

7. How do I find e-mail subscription services?

E-mail subscription services are available by clicking on the "Email Notifications" button on the home page.

8. How do I find contact information?

Contact information is available in "Contact Us" page located at: County Contact Information

9. How do I find Online Services?

Online services are available by clicking on the "Online Services" link located on the Home page.

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HHC-Immigrant Services

Show All Answers

1. Do I need an appointment?

Yes. Please contact our office at one of our three locations to schedule an appointment. Walk-ins have been suspended. Please visit Offices on our homepage for contact information.

2. What do I need to bring with me?

It is important that you bring any paperwork or documents related to the case for which you are seeking assistance. If you are a permanent resident, you should bring your permanent Resident Card or Alien Card (Green Card).

3. What if I just need an Immigration Form?

If you need a USCIS form and are confident in which form you need, it can be obtain by going to USCIS website. You may also call our office to request a printed form to pick up.

4. I just have a quick question; do I need to go to the ISD office?

No. Please call our office or email your question.

5. What do I do when I get to the ISD office?

All ISD offices (Wailuku, Molokai, and Lanai) require clients to have an appointment. Arrive no more than 5 min. before scheduled appointment. 1-2 people max. Please wear a face mask. If you’re unable to wear a face mask, our office may have an alternative delivery of service (i.e. phone, email, drop-off) that will be arranged with a ISD staff member. You’ll be asked some health & ravel screening questions, along with a touchless temperature check. During your appointment, the ISD staff member will go over the Service Policy Agreement.

• Service Policy Agreement

Service Policy Agreement

6. Were I can park when I visit the Wailuku office?

The Wailuku Office is located in One main Plaza building at 2200 Main St. The building has parking available in its parking garage for a standard fee. Sorry, we DO NOT VALIDATE PARKING. Street parking is available, however, please read applicable street signs prior to parking to avoid parking tickets.

7. I was told that I need to go to the nearest USCIS or Immigration office, am in the right place?

Immigrant Services Division (ISD) is not a USCIS or Immigration Office. Subsequently, we do not have access to the USCIS database, record or files. If you were instructed to go the nearest USCIS office, you must fly to Oahu as that is where the nearest office is located. However, we recommend that you secure an info-pass appointment by calling USCIS Contact Center at 1-800-375-5283.

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Maui County Emergency Rental Assistance Program

Show All Answers

1. 1. For Renters

Renters Section

2. What is the Maui County Emergency Rental Assistance Program?

• It’s a County of Maui program to help low-income households that have been hit hardest financially by the COVID-19 pandemic pay their rent, utility bills, or both.
• For qualified households, the program pays up to:
  • Past rent and utility bills: $2,500 a month. The program can pay bills going back to March 13, 2020.
  • Current and future bills: $2,000 a month for rent and up to $500 a month for utilities.
• Up to 12 months of total support is available.
• Payments are made directly to the landlord or utility.

3. What utilities does the program pay for?

• Electricity, water and sewer, and gas.

4. Does the program pay for phone or internet service bills?

• It can pay for internet bills. Our community partner will help determine qualifications for paying internet service bills.

5. Does the program pay for mortgages?

• We know owning a home is a big investment.
• Unfortunately, federal regulations do not allow this program to pay for mortgages
• Mortgage assistance may be available through grants from the County of Maui, including recent new funding through the Community Development Block Grant Program.  These funds are administered by Maui Economic Opportunity (MEO) and Family Life Center.  

• CONTACT:
  MEO Family Life Center:
  (808) 249-2970  -  (808) 877-0880
  Applications available on-line at: meoinc.org

• For more information on assistance to homeowners visit:  schatz.senate.gov/coronavirus/renters-homeowners
  
  

6. Do I qualify?

• The program requires a qualifying household to:
  • Show financial harm from the pandemic, such as qualifying for unemployment, job loss, reduction in wages, or increase in household expenses.
  • Show at least one household member is at risk of losing their housing.
  • Be below the income limits (See page 2).
• First priority will be given to applicants who qualify:
  • With a household income less than 50% of the area median income for Maui County; OR
  • If a household member has been unemployed for the past 90 days at the time of application AND is still unemployed at the time of application.
  • Second priority will be given to applicants who qualify:
    • With a household income less than 80% of the area median income for Maui County;
• Only one person per household should apply.

7. What are the 50% income limits?

• The current 50% income limit (subject to change) is:

Size of Household	Annual Income Limit to Qualify
1 person	Less than $35,900 a year
2 people	Less than $41,000 a year
3 people	Less than $46,150 a year
4 people	Less than $51,250 a year
5 people	Less than $55,350 a year
6 people	Less than $59,450 a year
7 people	Less than $63,550 a year
8 people	Less than $67,650 a year

8. What are the 80% income limits?

• Subject to change, the current 80% income limit (subject to change) is:

Size of Household	Annual Income Limit to Qualify
1 person	Less than $57,400 a year
2 people	Less than $65,600 a year
3 people	Less than $73,800 a year
4 people	Less than $82,000 a year
5 people	Less than $88,600 a year
6 people	Less than $95,150 a year
7 people	Less than $101,700 a year
8 people	Less than $108,250 a year

9. What is considered a “household”?

• “Household” is defined as all persons living at a single residential address.
• However, where tax filings demonstrate that more than one household lives at a single address, the households may be treated separately.

10. I live with roommates, not family. Can I qualify?

• Generally, one lease equals one application.
• When on a shared lease with non-family members, a person may be able to apply for their portion of the lease, with verification of their portion of rent, such as past receipts, proof of payments, etc.

11. Do I need to be on unemployment to qualify?

• No. If a person who lost their job doesn’t have a verification letter from the State of Hawaiʻi Unemployment Office, they can use other documents such as a termination letter or furlough letter from an employer.
• This will confirm they either are on unemployment benefits or may qualify for unemployment benefits.
• A person cannot be considered for this prioritization category if they worked in the last 90 days before applying.

12. Do I have to be behind on my rent or utilities to qualify?

• No. A household may apply for rent help (and/or utility help) to cover past rent AND/OR upcoming rent payments.
• A household can apply for rent back to March 13, 2020, if needed and up to three months of upcoming rent at one time.
• A total of 12 months of support is available.

13. Can I apply for funds to help with utilities, even if I don’t need rent relief?

• Yes, a household may apply for help paying for utilities even if they do not need help paying for rent.
• Applicants will need to show past and current amounts due by providing a recent statement from the utility company/companies.

14. How do I apply?

• We encourage people to apply at https://mauicounty.gov/MauiRentHelp

15. What documents will I need to apply?

1. ID card for person applying.
2. Social Security numbers for all household members.
3. Income verification documents for all household members.
4. Proof of hardship. May include pay stubs, documenting pre/post COVID-19 income, unemployment approval letter, layoff letter, rent past due notice, or other documents.

16. These documents may be needed based on the assistance requested:

1. Past due utility bill (electric, gas, sewer and water)
2. Current utility bill.
3. Rental agreement.
4. Past due rent notice.
5. W-9 from landlord.

See Appendix B on page 8 for a complete list of acceptable documents.

17. How long will I have to wait until my application is approved?

• Many of our friends and neighbors are expected to apply, so it will take a few weeks for our partners to review applications and verify documents.
• When a person applies, they will get a receipt for their application and a tracking number to check the status of their application online.
• People without internet access will have a point of contact with one of our community partners who can keep applicants updated on the status of their application.

18. What happens if the program runs out of money while my application is being processed?

• The $2,000 a month limit for rent and $500 a month limit to cover utility payments will help the County stretch the funding to help as many people as possible.
• In the future, it is possible that the funds will run out before we can cover all the rental and utility arrears. We will keep applicants informed about the status of their application.
• When we are close to paying out the full $40 million, we will close the fund to applications.

19. I’m getting help with my rent/utilities from another program. Can I also get help from the Maui County Emergency Rental Assistance Program?

• A household may receive assistance provided that the funds received are not applied to costs already covered or that will be covered by other federally funded programs, such as:
  • The Department of Hawaiian Homelands
  • Section 8 housing
  • A housing choice voucher
  • Public housing
  • Project-based rental assistance

20. If I’m approved, will I stay enrolled in the program or will I have to reapply to pay future bills?

• Approved households are eligible to receive up to three months of future payments but may not exceed the maximum amount of months.
• Households will have to reapply every three months so we can verify their financial situation.
• In total, a household can qualify for 12 months of help, as long as they requalify every three months and for as long as funds are available.

21. Can I be evicted while waiting for these funds?

• It is unlikely a person will be evicted through June 30, due to the federal eviction moratorium.
• Landlords can still file eviction cases in Hawaiʻi courts for circumstances related to health, safety, or property risk. People who are worried about eviction can contact one of these organizations:  
  • Legal Aid Society of Hawaiʻi visit legalaidhawaii.org/housing-covid-19.html or call (808) 536-4302.
  • State of Hawaiʻi Landlord Tenant Hotline visit https://cca.hawaii.gov/blog/what-should-i-do-if-i-have-a-landlordtenant-problem/ or call (808) 586-2634.
  • Mediation Services of Maui  https://www.mauimediation.org/ or call (808) 244-5744.

22. Will payment be made to me, or to my landlord/utility company?

• Payments are made directly to the landlord or utility company.

23. 2. For Landlords

Landlord Section

24. I’m a landlord/property manager. Can I apply on behalf of my tenants?

• Yes. Landlords must receive consent from tenants prior to applying. A landlord will need to compile the same documentation outlined in Appendix B (page 8). This includes W-9’s.
• As a landlord, enter information about your tenant(s) into the screening portal at  https://mauicounty.gov/MauiRentHelp
• That will take a landlord to the online application. Complete as much of the online application as possible with your tenant’s information and press the submit button.
• One of our community partners will contact an applying landlord to help them through the rest of the process.

25. What do I need to do if my tenants are applying?

• Landlords can support the process by working with tenants to ensure all necessary documentation is prepared to complete an application.

26. Is there a limit to how many tenants of mine can get help from the program?

• No, but only one tenant from each household can qualify.

27. If a tenant does not qualify for the funding can they be evicted?

• The federal eviction moratorium is in place through June 30. It prohibits landlords from evicting their tenants for unpaid rent through June 30.

28. If I qualify, how will I get paid?

• Depending on what information was provided on the application and agreement, funds will be delivered by Direct Deposit or check

29. 3. For Applicants

Applicant Section

30. How do I check the status of my application or contact a representative for assistance?

• To check status of application: https://mera.catholiccharitieshawaii.org/
• Call the Maui County Emergency Rental Assistance Program Help Line: 808-873-4673  
  • Call Center is open Monday to Friday, 8 a.m. to 5 p.m, except holidays

31. 4. APPENDIX A: ELIGIBILITY

Appendix A: Eligibility Section

32. Eligible Households Must Meet All of the Following Criteria

1. One or more persons within the household has qualified for unemployment benefits or experienced a reduction in household income, incurred significant costs, or experienced other financial hardship due, directly or indirectly, to the COVID-19 outbreak;
2. One or more persons within the household can demonstrate a risk of experiencing homelessness or housing instability; and
3. Household has a household income at or below 80% of area median income

33. Area Median Income

• Group one: Household income is not more than fifty percent (50%) of the area median income for the household in application. (See Page 2)
• Group two: Household income is not more than eighty percent (80%) of the area median income for the household in application.

34. 5. APPENDIX B: REQUIRED DOCUMENTS

APPENDIX B:Required Documents Section

35. Photo ID and Proof of Residency (One of the Following)

• Hawaiʻi ID (Driver's License or State Identification Card).
• Passport, military ID, Out-of-state ID, etc.
• With support of Maui County residency.

36. Rental and Utility Documentation

• Signed lease.
• Other agreement with landlord.
• Other proof of residency + pattern of rental payment.
• Household utility bill for Maui, Molokai or Lanai residence (electric, gas, water/sewer)

37. COVID-19 Hardship Documentation (Dated On or After March 13, 2020)

• Acceptable Documents (in order of preference):
  • Unemployment Insurance eligibility letter
  • Most recent documents showing decrease in income or increase in expenses
  • Screenshot of most recent approved Unemployment Insurance payment or receipt on online portal
  • Furlough letter
  • Layoff letter
  • Self-attestation

38. Housing Instability Documentation

• Acceptable Documents (in order of preference):  
  • Unemployment insurance statements: Unemployment Insurance, Pandemic Unemployment Assistance, Pandemic Emergency Unemployment Compensation. 
  • Two months of wage statements, such as pay stubs.
  • Tax Filings: 2020 1040, or W-2
  • Manual calculation with 2020 tax documents (W-2, 1099, etc.)
  • Temporary Assistance for Needy Families.
  • Child support.
  • Documents verifying net income from the operation of a business or profession (i.e., Schedule C, 1099).
  • Bank statements demonstrating regular income
  • An attestation from an employer
  • Social Security (i.e., SS, SSI, SSDI).
  • Other Income

39. 6. APPENDIX C: LANGUAGE ACCESS

*Translation Services and General Information only*

Catholic Charities Hawaii has partnered with an interpretation agency for over the telephone interpretation assistance.

Contact the Catholic Charities help line for Maui County at: (808) 873-4673

Document Scanning 

Scanning services can be provided for those without the means to scan documents themselves.  

Contact Catholic Charities Hawaii to schedule in-person assistance:

Maui Office  Catholic Charities Hawai‘i 2050 Main Street, Suite 3A Wailuku, HI 96753

Maui County Help Line: (808) 873-4673 Maui County Fax: (808) 872-6219 Attention: MERA

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Mineral Only Sunscreen Maui County

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1. What is non-mineral sunscreen and how does it harm the reef?

Non-mineral sunscreen is any sunscreen that uses an active ingredient other than zinc oxide and titanium dioxide (mineral UV filters). When we swim in the ocean or shower at home, these non-mineral sunscreens (containing petrochemical UV filters) can wash off, enter our rivers and ocean, and harm corals and other marine life. According to NOAA, damage includes but is not limited to:

• Coral: Accumulation in tissues; bleaching; DNA damage; deformed and killed young
• Fish: Decreased fertility and reproduction; female characteristics in males 
• Dolphins: Accumulation in tissues and transferred to young

For more information, please see: Skincare Chemicals and Coral Reefs

2. How and when will enforcement begin?

Ordinance No. 5306 becomes effective on October 1, 2022 and will be enforced by the Department of Environment, Environmental Protection & Sustainability Division. Money from fines collected for violation are deposited into the environmental protection and sustainability fund.

3. What products are allowed under the ban?

Only mineral sunscreens may be sold, offered for sale, used, or distributed in the County of Maui. Non-mineral sunscreen can only be used with a prescription issued by a licensed healthcare provider.

Any product marketed as a topical use to prevent sunburn is subject to this ordinance; products containing non-mineral active ingredients are prohibited under the ordinance.

4. Is mineral sunscreen effective?

According to EWG, zinc oxide and titanium dioxide lotions are among the best choices on the American market. Mineral sunscreen provides strong sun protection with few health concerns and does not readily break down in the sun. For more information, please see EWG’s Sunscreen Guide.

Because no sunscreen is completely waterproof—and it is important to limit the amount of any kind of sunscreen getting into our water systems and ocean—the first line of defense in protecting your skin is avoiding peak times (between 10:00 am and 2:00 pm), seeking shade, and wearing protective clothing such as hats, long-sleeved shirts and sunglasses or rash guards and wetsuits in the water.

5. What is “reef friendly” and “reef safe” sunscreen?

While the labels “reef friendly” and “reef safe” are common marketing tools for sunscreen products, these terms are not regulated and can be highly misleading. Before purchasing or using sunscreen, read the ingredients label and choose only mineral sunscreens made with ‘non-nanotized’ zinc oxide or titanium dioxide—natural mineral ingredients.

Because it's important to limit the amount of any kind of sunscreen getting into our water systems and ocean, it’s best to taker additional sun protection measures such as covering up or seeking shade as a first line of defense. 

6. What are the consequences of non-compliance?

A notice of violation will be mailed that may require any or all of the following:

• Cease and desist from the violation
• Correct the violation at the person’s own expense before a specified date
• Pay a civil fine not to exceed $1,000.00 by a specified date
• Pay a civil fine of up to $1,000.00 per day for each day the violation persists

More information can be found in Maui County Code section 19.530.030.

7. How difficult is it to apply mineral sunscreen? Doesn’t mineral sunscreen leave a white residue or feel sticky on my skin?

Increased awareness about the negative impacts of non-mineral sunscreen has accompanied a sharp rise in the availability and variety of mineral sunscreens. As a result, there are many mineral sunscreen types and brands that range from mists, sprays, powders and thin serums that are light and easy to apply to thicker lotions.

Because everybody’s preferences are different, it’s best to experiment with different brands to find the one you like the most. However, lotions are advised as aerosols can pollute the air and sand. The small particles found in mists, sprays and powders can also be harmful to your health if inhaled.

8. Is my sunscreen really a problem? Don’t reefs face bigger threats?

Thousands of visitors and residents enjoy Maui County beaches, parks and nature reserves every day. In popular snorkeling locations, chemicals are washing off people every single day. Even if you are far from the ocean, chemicals washed off your body as you bathe will eventually end up in our ocean.

By removing a known stressor from the picture—petrochemical sunscreens—we increase the health and resilience of coral reefs so that they can be better equipped to handle the threats posed by pollution and climate change. 

Using only mineral sunscreen is one step we can all take right now to protect the marine habitats that make Maui Nui unique.

9. How can I do more?

• Shop Maui Nui First and support Hawaii-based businesses producing mineral sunscreens
  • Ao Organics Hawai'i
  • Kokua Sun Care
  • Little Hands Hawaii
  • Mama Kuleana
  • Maui Vera
  • One Love Body Soul
  • Project Reef
  • Raw Love

Are you a mineral sunscreen producer based in Hawaii and want your business listed here? Please reach out to eps.division@mauicounty.gov 

• Cut back on single-use plastics: purchase mineral sunscreen in reusable, recycled or plant-based packaging
• Be eco-conscious and cruelty-free: purchase 1% for the Planet and Leaping Bunny Program sunscreens
• Volunteer with County of Maui ocean conservation organizations such as Hawaiʻi Wildlife Fund, Maui Nui Marine Resource Council, Pacific Whale Foundation and others

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Molokai Ranch Questions

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1. Where did the “end of August” date for Molokai Ranch to stop water and sewer (utility) services come from?

Molokai Ranch arbitrarily picked this date and notified the Public Utilities Commission of it in a letter dated May 30, 2008.

2. Who regulates (controls) public utility companies in Hawaii?

The Hawaii Public Utilities Commission (PUC). The State Department of Health also regulates wastewater treatment facilities.

3. What has the Public Utilities Commission done so far?

The PUC has:

1. Ordered the Molokai Utilities to continue to provide services unless and until the PUC approves a transfer or surrender of the utilities’ Certificates of Public Convenience and Necessity (CPCN)

2. Initiated a proceeding to provide temporary rate increases

3. Scheduled a public hearing on the proposed rate increases for Tuesday, July 15, 2008 at 10 a.m. at the Maunaloa Elementary School

4. Ordered Molokai Properties Limited, dba Molokai Ranch, to participate in the rate proceeding

4. Is the County also a customer of Molokai Ranch’s water and sewer systems?

Yes. The company provides water and sewer services to County-operated park facilities.

5. Is it true that the County of Maui does not want to take over the system because it can’t afford to?

Any operator, private or government, would want a careful and practical review of the situation, including necessary financial information before assuming responsibility for these private systems. To date, the company has provided very little or no information about their operations, costs, repair needs, equipment inventory, liabilities, or future costs. The County did not design or build the company’s systems, and has never operated them.
July

6. Doesn’t the County of Maui operate most sewer and water utilities in the county anyway?

No. The County of Maui owns and operates:
70% of wastewater systems and less than 50% of water systems on Maui
20% of wastewater systems and 0% of water systems on Lanai
80% of wastewater systems and 15% of water systems on Molokai
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On Molokai, water is also provided by Molokai Ranch, Department of Hawaiian Home Lands, Molokai Irrigation System and the Kawela Plantation.
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On Lanai, Water is provided by the Lanai Company.
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On Maui, in addition to the County of Maui, some of the many regulated water utilities include Hawaii Water Service Company, Kapalua Water Company, Hana Water Company, Launiupoko Water Company and the Olowalu Water Company.
It is important to note that many parts of Maui County have no wastewater service at all.

7. Has the County of Maui inspected Molokai Ranch’s utility systems?

The County has not conducted physical inspections of the Ranch’s water and sewer systems.
The County has requested documents and other information concerning the system directly from the company and through the Governor’s task force leader, Abbey Mayer. The company has not responded to the County’s requests for information on their utility systems.
Since no information was provided to the County, the Department of Environmental Management utilized the limited amount of information available through public information records on the sewer system owned and operated by Molokai Ranch. This preliminary endeavor revealed that the system would require a thorough assessment and full access to company records.
Some of the items that an assessment would require include:
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Records of all property connected to the utilities
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Documents disclosing condition of assets and repairs
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Maps
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Yearly operating budgets for the past 5 years
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Staffing requirements
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Projected equipment replacement schedule
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Permitting history (including violations, fines, enforcement actions)
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Billing records
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Number of water meters and sizes
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All Department of Health-conducted Sanitary Surveys for the water system
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Maintenance records of water storage tanks and reservoirs
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Existing agreements between the company and property owners connected to the systems

8. How many residents are affected?

Despite numerous attempts made, the County of Maui has never received an accurate report from Molokai Ranch stating the number of residents served by the privately operated systems.
In Molokai Ranch’s notification letter to the PUC dated May 30, 2008, the company cites “approximately 1,200” customers. In a recent speech given by West Molokai Board president, Paul Mordisini, “more than 800 parcels of property” and “over 3,300” people are identified.

9. Why doesn’t the Mayor declare a state of emergency to help Molokai deal with this situation?

The Mayor of the County of Maui is not authorized to make such a declaration. However, the Governor under state law has the following powers:
“The governor shall have the following further emergency functions and powers, irrespective of the existence of a civil defense emergency period: (4) Continuity of service. To assure the continuity of service by public utilities and other facilities, both publicly and privately owned, by regulating or, if necessary to the continuation of the service thereof, by taking over and operating the same.” – Hawaii Revised Statutes § 128-94(4) (Emergency Functions)
With respect to wastewater treatment systems, Hawaii law states clearly:
“Notwithstanding any other law to the contrary, if the governor or the director [of the State Department of Health] determines that an imminent peril to the public health and safety is or will be caused by the discharge of waste, any combination of discharges of waste, or any management practice that requires immediate action, the governor or the director, without a public hearing, may order any person causing or contributing to the discharge of waste to immediately reduce or stop the discharge, or to reduce, stop or change the management practice, and may take any and all other actions as may be necessary.” – Hawaii Revised Statutes § 342D-10 (Emergency Powers; Procedures)

10. Why is there so much correspondence going back and forth between the County of Maui and the State?

The Mayor’s first letter to Governor Lingle was on April 23, 2008. It was written in response to unconfirmed rumors the Mayor received about Molokai Ranch considering discontinuation of its private water and sewer systems. The letter says:
“The recent decision by Molokai Ranch to cease operations on the island of Molokai has been a serious blow. In addition to the immediate loss of jobs facing Molokai residents, informal communication indicates that Molokai Ranch is now considering discontinuing operations of its private water and wastewater systems. This news, if true, is shocking and irresponsible. Water and wastewater systems are intended to protect the public health and are, therefore, regulated by the Public Utilities Commission and the Department of Health.”
The County of Maui has corresponded heavily with the State and Federal government in an effort to be clear and concise about growing concerns and the need for the State to exercise its existing regulatory powers.
We have had some success including action by the PUC directing the utilities to continue operations beyond the August 31, 2008 deadline and an order issued by the PUC that calls for the parent company of Molokai Ranch to be a party to the PUC legal proceedings.
The Mayor has written to the Governor requesting that the Governor invoke her authority and issue an emergency declaration for Molokai.

11. What if the PUC is unable to compel Molokai Ranch and its parent companies to continue operations until another operator can be secured and in place?

In addition to the interest expressed by the Molokai Community Service Council, the County of Maui is aware of at least two private companies interested in operating and/or owning the utilities that Molokai Ranch is threatening to abandon. The County is also prepared to join the state in taking legal action against Molokai Ranch.

12. Why is the Public Utilities Commission raising the utility rates?

The PUC says that the rate increases are necessary to ensure continuation of water and wastewater utility services and satisfy claims by the company that it cannot afford to operate at the current rates.

13. What if I can’t afford the rate increase that the PUC mandates?

The County of Maui is prepared to offer financial support to those served by the Molokai Ranch systems who will be adversely affected by a rate increase. Details on the application process and qualifications will be announced soon.

14. Is it true that Well 17 (a current source of water), now being used by Molokai Ranch, is being used without a permit?

That appears to be the case.

15. What consequences will there be to Molokai Ranch if they refuse to continue to provide water and sewer services to its customers after their deadline date of August 31, 2008?

The County of Maui supports the state regulating agencies (PUC, DOH) in pursuing all available legal remedies, including criminal charges.

16. Why can’t the County condemn Molokai Ranch’s properties to help pay for the cost of operating and repairing the utilities?

With so much unknown about the utilities’ present condition and future liabilities, it is difficult to determine how much money would be needed to operate and repair the utilities over the long term. Condemnation would require the County of Maui to use taxpayer money to purchase property at fair market value.

17. If there’s a fire, will there be water for the fire fighters to use?

We fully expect there to be. Public safety is of utmost concern and the situation is being monitored closely by our Fire Department personnel. Fire Department officials have been monitoring fire risks closely. In fact, Fire Chief Murray was on Molokai last week to assess the West End vulnerability.

18. What can Molokai residents do to ensure that services won’t be interrupted?

Demand that the governor declare an emergency that would allow the state to take over and operate the system or subsidize a new operator with state funds.

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P&R-Recreation

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1. How far in advance can I reserve a community center?

No reservation will be premitted for a community center more than 1 year in advance of the requested date at the District Permit Office in which the facility is located.

2. How do I find County sponsored activities for my children or myself?

Information regarding activities sponsored by the County Department of Parks and Recreation is located on this page: Maui Youth Connections

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Parks and Recreation

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1. Are Fireworks Allowed in County Parks?

Fireworks of any kind are not allowed in any County Park or Recreation Facilities.

The only exception would be for a properly permitted special event.

2. How do I find PALS program information?

Information regarding the Parks and Recreation's PALS program is available at this link: PALS program

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Planning - Digital Zoning Map Update Project

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1. What is DSSRT?

Over the last several years, the Maui County Planning Department has undertaken a project to replace the County’s official paper zoning maps with digital or electronic versions. The Planning Department affectionately gave this project the name DSSRT (“dessert”) which is an acronym for Dead Sea Scrolls Replacement Team. Along with the goal of replacing the County’s prized but very old, worn, and outdated paper zoning maps (otherwise known as “the Dead Sea Scrolls”) with accurate, up-to-date GIS (Geographical Information System) data layers (digital maps), a second goal is to address inconsistencies and mapping alignment issues.

2. What is Zoning?

Zoning primarily determines how property may be used and where structures may be placed on the property. It aims to promote an orderly pattern of development and to separate incompatible land uses, such as industrial uses and homes, to ensure a pleasant environment. This includes land uses, building density, building height and size, lot sizes, yards and open spaces, setbacks, signs and accessory uses. In addition, various standards are established within zoning districts for on and off-street parking, landscaping, signage and other types of provisions related to different development techniques.

3. Where can I find a copy of the Maui County Zoning code?

The county zoning uses that are allowed on a particular parcel are governed by Maui County Code, Title 19. Related development standards such as signage are found in Title 16. For detailed information on Maui County’s Zoning Code, please go to (link):

Maui County Zoning code

4. Why do the old paper zoning maps have inconsistencies?

The original paper zoning maps on file with the Planning Department were created back in the 1960’s. These maps were created based on the best available resources at the time; many of them were hand drawn on Mylar polyester film. With time has come enhanced mapping tools, including GIS (Geographical Information System) and aerial imagery, which provides more specific and factual representation of land and parcels. We currently deal with instances where the old, hand-drawn, paper maps and changes in zoning do not align with digital parcel data that is used today, or a type of zoning that was designated 50 plus years ago no longer exists (ex. “Future Roadway”). As a result, not being able to quickly access current and correct zoning information creates frustration and is time consuming for all parties involved.

5. What is the process to have these old maps replaced?

The Planning Department has made a list of all the proposed changes and adjustments that need to be made to the old, worn paper zoning maps and has created digitized versions of the new maps. The department will start with the island of Maui first and then continue with Lanai and Molokai.

The process to have these digitized maps replace the old, worn paper maps for Maui Island includes:

1. Conducting public meetings about the project;

2. Scheduling the new digitized replacement maps for review by the Maui Planning Commission and seeking their recommendation for approval to the Maui County Council;

3. Upon the Maui Planning Commission’s review and recommendation, scheduling the new digitized replacement maps for review by the Maui County Council Planning Committee and seeking their recommendation for approval to the Maui County Council;

4. Adoption by the Maui County Council.

6. What is a Community Plan? Is this different to Zoning? Will these changes being made affect a parcel’s Community Plan designation?

A Community Plan is a public document that contains specific and also goal setting proposals for future land uses and public improvement within a given community.

A Community Plan is different to zoning in that a community plan depicts the long-term vision for a community whereas zoning provides for specific uses on a parcel today and is regulated by Maui County Code, Title 19.

No, these corrections and adjustments are only being made to the zoning maps. There will be no impact on any Community Plan designations. Some of the corrections that will be made on the zoning maps are, in fact, to better align the zoning of a parcel to a Community Plan designation. For example, the old, paper zoning maps show that some properties are partially zoned “future roadway” but there is no such zoning district as “future roadway” to govern how this area is used; some of these properties are actually developed with homes. In these cases, the DSSRT project would propose that these areas be zoned “residential” in conformance with their current use and the community plan designations of “single family.”

7. Can I be notified of the Planning Commission and County Council meetings?

Yes. While the Department is not able to notify everyone individually of each and every meeting, the County of Maui does provide the ability for residents to be automatically notified of various County meetings and can review meeting agendas by signing up for this notification service on the County’s webpage. To be advised of upcoming Maui Planning Commission, County Council Planning Committee, and County Council meetings, please visit http://www.co.maui.hi.us/List.aspx. Follow the instructions outlined on the top of the page and then scroll down to the CALENDAR section and select notifications to these three (3) items: Council – Maui County; Council – Planning Committee; and Maui Planning Commission.

The Planning Department will also continually update its webpage and post any upcoming meetings and documents related to this project at http://www.co.maui.hi.us/121/Planning-Department.

8. I am considering re-zoning/changing the use of my property. Can I use this opportunity to re-zone my property now?

Unfortunately no. These mostly subtle changes to properties are primarily “housekeeping” measures to assure accuracy in the delineation of the zoning map and should not affect the current uses of the property. If a property owner wishes to use their property in a manner not allowed under their current zoning, a Change in Zoning application will need to be filed. More information on this process can be found at: http://www.co.maui.hi.us/1213/Change-in-Zoning-Permit. Change in Zoning Permit

9. Will this affect current building permits I have for my property (if applicable)?

Existing building permits will not be affected by this project.

10. Will this affect my property taxes?

The Planning Department has included the involvement of the Finance Department, Real Property Tax Division, in this digitizing zoning project. Property taxes are primarily determined by the use of a property. As such, the Planning Department does not anticipate any changes to an affected property’s tax rates.

11. Will these new digitized zoning maps affect my mortgage? Home-owners insurance? Flood insurance? Etc.

None of the above should be impacted.

12. How do I look up my current zoning?

Right now, there is no way for you to individually look up a parcel’s zoning. You must contact the Department of Planning, Zoning and Administration Enforcement Division, and have staff assist you. Upon adoption of the DSSRT maps, however, you will be able to check the digital maps for your property’s zoning.

13. My property is on the market. How will this change impact the sale of my property?

Since the changes being made to the map should have no impact on the use of the property, there should be no impact to the sale of the property.

14. I'm in the process of buying an affected property. How will this affect my purchase?

Similarly, the changes being made in order to adopt accurate digital zoning maps are primarily internal “housekeeping” changes that will have no impact on the size of the property nor the uses allowed.

15. What will my zoning change to?

For nearly all parcels affected by this project, the changes made to zoning will be on only a small portion of a parcel and will be changed to match the zoning of the majority of the parcel and its current use. The Planning Department is simply addressing inaccuracies between the old paper maps that do not align with digital parcel data that is used today, internal mapping errors, or changing an old zoning category which has no standards to a comparable zoning category that has standards in Maui County Code (i.e. “Open Zone” to Open Space 1 or 2).

16. What if I don't want the zoning to be changed?

As stated earlier, nearly all of the parcels affected by these corrections will experience no change to the majority of the parcel and to the use of the property. In other words, the portion of the property that will be adjusted will be changed to match the current use of the property. If, however, you still have concerns and wish to provide testimony to the Department or at any of the public meetings, you are encouraged to do so. You can either submit written testimony or provide in person public testimony at the Commission and Council meetings.

17. Will the size of my lot change?

No. The size of your property will remain the same.

18. What do I have to do?

Nothing. The Planning Department will be conducting informational meetings and will be updating this website to keep those who are impacted, and the public at large, notified of upcoming meetings related to the project.

19. How long will this project take?

The Planning Department hopes to have the maps reviewed and approved by the Maui Planning Commission and the County Council in 2017. This is an estimated timeframe and could be adjusted due to scheduling conflicts and unforeseen delays.

20. What are the benefit of this project?

Most property owners who have received notice of this project are probably not even aware that a small portion of their parcel requires a minor change in order to make the zoning consistent throughout the parcel. The benefits of this project are:

a. The new digital zoning maps will be accurate.
b. They will be accessible via the internet.
c. Other County agencies who also rely on zoning information will be better equipped to serve the public in their capacity.
d. Changes in zoning will be updated more efficiently and accurately.
e. These new digital zoning maps will be used as part of the County’s permit tracking system.

21. The question I have is not listed here. Who can I ask?

If you have a question that has not been answered, please send us an email with your question to [email protected]. Please be sure to include your name, the property owner's name (if different), the Tax Map Key (TMK) number for the affected parcel (8 digit number), and a phone number where you can be reached. We will respond to you by either email or with a phone call. You may also call 270-6272 and leave a message with the same information that is mentioned above.

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Planning - Home

Show All Answers

1. How can I find permit and other public documents?

The County of Maui Public Documents site is your one-stop search engine to view public documents. The most complete search can be done with a Tax Map Key (TMK) number.  For Planning Department documents, you may search the following information types:

• Agricultural Declarations
• Maps for changes in zoning, community plan amendments and state land use district boundary amendments
• Miscellaneous Files
• Parking Analysis
• Permits, which include all permits that the Department process, including bed-and-breakfast homes and Special Management Area exemptions and permits.
  
  
  

County of Maui Public Documents

2. Can I check my permit status?

For permits prior to March 28, 2022, you can check permit status by clicking on the link below and entering the required information.

Check out MAPPS the new permitting system which goes live on April 18, 2022,

Check Permit Status

3. I would like to know the zoning of my property.

The Maui Real Property Tax website includes land use zoning for the islands of Maui and Lana`i (using 2019 RPT parcel layers), with a color-coded legend indicating the zoning of the parcel. Click on "View Map" under Parcel Information to see the map, and select "Zoning Districts" on the Layer List.

Permitted uses for each zoning district are listed in Maui County Code Title 19.

• How-to guide to view county zoning for specific properties
• How-to guide to view island-wide county zoning maps
• How-to guide to look up permitted uses by zoning district in the Maui County Code

4. How many dwellings are allowed on my parcel?

The number of dwellings allowed by zoning (which are different depending on each zoning district) are covered within Title 19 of the Maui County Code:

To look up the zoning of your parcel, go to the Maui Real Property Tax website and select the Island of Maui Zoning (2019) layer on parcel maps, and refer to the color-coded legend to see the zoning of the parcel.

Maui County Code Title 19

5. Can I build an ohana? If so, how many square feet can it be?

Dwellings often referred to as “ohana’s” are called “accessory dwellings” in the Maui County Code. Accessory dwellings are allowed in the zoning districts that specifically list accessory dwellings as a permitted use or as an accessory use:  Code of Ordinances  The development standards for accessory dwellings including the maximum number of square feet depend on the net area of the lot:

Development Standards for Accessory Dwellings

6. Can accessory dwellings be stacked, one on top of each other, or either detached or attached to main dwelling?

Yes.  See Chapter 19.35 for more information about accessory dwellings.

7. Are mobile or trailer homes allowed on any county zoned property?

For compliance with county zoning regulations, mobile or trailer homes are treated like any other dwelling unit and follow the same rules for the zoning district. The Department of Public Works administers the building and residential codes, which may also apply, and the Department of Finance’s Division of Motor Vehicles and Licensing may require registration. 

For properties that are in the state agricultural and rural districts, house trailers and mobile homes are not permitted as dwelling units per Hawaii Administrative Rules Chapter 15-15.

8. How many tiny homes are allowed?

For compliance with zoning regulations, tiny homes are treated like any other dwelling unit and follow the same rules for the zoning district. The Department of Public Works administers the building and residential codes, which may also apply, and the Department of Finance’s Division of Motor Vehicles and Licensing may require registration if the tiny home is on a trailer.

9. Am I required to get a permit for a fence? Is there a height restriction?

A fence may need a permit. In order to see if your proposed fence will require a permit, contact the Public Works Department, Development Services Administration at (808) 270-7250; 

Contact the Planning Department, Zoning Administration and Enforcement Division at (808) 270-7253 to see if your proposed fence would have height or setback restrictions, or needs a flood development or special management area permit.

10. What are my required property setbacks?

The required property setbacks (which are different depending on each zoning district) are covered within Title 19 of the Maui County Code:

Maui County Code Title 19

11. Why is it taking so long to get my permit approved?

Every project is different and permit applications are processed on a first come-first served basis, so the volume of permits under consideration will impact the time by which an application may be analyzed. Some projects are such that an outside agency, such as the State Historic Preservation Division or the Department of Health, may need to be consulted, which adds to the processing time. You can help keep processing time down by making sure that your application is complete when you submit it.

12. Where can I set up my food truck?

Food trucks are not allowed in active vehicle parking areas, which includes required parking spaces, aisles, driveways and lanes.  Vending on private property, with the owner’s approval, is allowed only in commercially zoned districts that have parking stalls or areas in excess of the required parking stalls for the existing use.  Vending in County rights-of-way requires a vendor’s license from the Department of Finance’s Division of Motor Vehicles and Licensing.

13. How can I find out about "wet bars"?

The definition of wet bars in the Maui County Code, Chapter 19.04.040 is “an area within a dwelling unit, other than a kitchen, used for the preparation and serving of beverages that contains a sink that is one-and-one-half cubic feet or smaller and at least one of the following: refrigeration seven-and-one-half cubic feet or smaller; an ice maker; a small mixing or blending appliance; or a small appliance for the preparation of hot beverages, such as a coffee maker or microwave.

The area is not a wet bar if any of the following is also present: a sink larger than one-and-one-half cubic feet; refrigeration larger than seven-and-one-half cubic feet; a 220-volt electrical outlet; a gas or propane service line; a dishwashing machine; a garbage disposal; a range hood, exhaust vent, or similar equipment; a stove, range, or oven; or any other appliance for the heating or cooking of food.

No more than two wet bars shall be permitted in a dwelling unit that is less than five thousand square feet in total floor area. No more than three wet bars shall be permitted in a dwelling unit that is five thousand square feet or more in total floor area. No wet bar shall be permitted in a bedroom or bathroom.”

14. Can I raise chickens on my residential property?

Animals are regulated by Maui County Code Chapter 16.08A - Residential Code. Please contact Department of Public Works Development Services Administration at (808) 270-7379.

15. What can I build in the shoreline area?

The Shoreline Rules for the Maui Planning Commission (12-203) limits structures and activities that are allowed in the shoreline to “minor” structures and activities”. Examples of minor structures include bird baths, benches and portable barbeques. A Shoreline Setback Assessment application is required to be submitted for any structure or activity proposed for the shoreline area. The Assessment application can be found on line at the following link.

Shoreline Setback Assessment Application

16. What is the Special Management Area (SMA)?

The Special Management Area (SMA) is an area designated by the County under the authority of Hawaii Revised Statutes (HRS) 205A, which can be accessed online at the following link. The purpose of the SMA is to establish controls on developments within an area along the shoreline to avoid permanent losses of valuable resources, and to ensure adequate access to public beaches. HRS Coastal Zone Management

17. Where can I access the Special Management Area (SMA) Maps?

The SMA map can be accessed at the following link SMA Maps

18. Do I need a Special Management Area (SMA) permit? How do I obtain one?

If you are contemplating any construction or activity within the SMA, you are required to obtain SMA clearance. You can access the SMA Assessment application at the link below. If you have questions about permit requirements or in filling out an application, contact the Planning Department, Current Division, at (808) 270-8205.

SMA Assessment Application

19. Can I do weddings on agricultural land?

Only with an approved County Conditional Permit and an approved State Special Permit. Both forms are available online.

20. How many barns can I have on agricultural land?

You may have as many barns as are needed to support the agricultural activities that are currently being conducted on the lot.  Barns cannot be used as dwellings, and require permits if they have plumbing, electricity, or are in the Special Management Area.

21. When do I need to sign a Farm Dwelling and Agriculture Structures Declaration?

The declaration is required if the building permit is for a farm dwelling, accessory agricultural structure, or private garage.  See the administrative rules for Chapter 19.30A, Agricultural District for more information.

Farm Dwelling & Ag Structures Declaration

22. What types of Agriculture Structures are allowed under the Declaration of Compliance HRS-46-88 Relating to Agriculture Structures?

Act 70 allows exemptions for agricultural buildings, structures, or appurtenances that are not in the Special Management Area (SMA) or flood hazard area. Dwelling units are excluded. For specific criteria, see HRS 46-88 or contact Development Services Administration at 270-7250 or [email protected]

Declaration of Compliance with HRS 46-88

23. What are the rules for commercial signs?

The rules for commercial signs are available at the link below Commercial Sign Rules

24. What are the rules for non-commercial signs?

The rules for non-commercial signs are available at the link below. Non-Commercial Sign Rules

25. How do I file an appeal?

Applications are available at our Zoning Administration & Enforcement Division office. Address: 2200 Main Street, Suite 335, Wailuku, or available on line for download at the following link. Appeal application

26. How do I apply for a variance? (SSV, SPV, BVAV)

Fillable applications are online and hard copies are available at our Zoning Administration & Enforcement Division office at 2200 Main Street, Suite 335 in Wailuku. Variance and Appeals

27. How do I find out if a property is in violation?

Questions about a property can be submitted through the County of Maui website as a Request For Service (RFS) at the link below or a RFS form can be picked up at our Zoning Administration & Enforcement Division office. Address: 2200 Main Street, Suite 335, Wailuku. Request For Service (RFS)

28. How do I lodge a complaint?

Complaints can be submitted thru the County of Maui COM Connect webpage below. For land use or zoning complaints, please use the category, "Zoning Code Enforcement Issue"

COM Connect

29. Are the zoning maps available online? Where can I find a map?

Digital zoning maps for Maui and Lanai are available at the digital zoning map web page

Molokai's zoning maps are not yet available online; however, they are available to view in person at the Department of Planning, One Main Plaza, 2200 Main Street, Suite 335, Wailuku. 

30. How do I request to review documents?

Fill out a Request to Access Government Record Form, available at our Department of Planning Main office. Address: 2200 Main Street, Suite 315 Wailuku, or available on line for download at the following link. Request to Access Government Record Form

31. How do I obtain old building plans?

The Department of Public Works, Development Services Administration (DSA), processes building permits. You may be able to review old building plans there. DSA is located in the Kalana Pakui Building, 250 S. High Street, Wailuku. Phone: (808) 270-7250.

32. Where's my cesspool located on my property?

The Hawaii State Health Department maintains a cesspool database; Phone: (808) 984-8234

33. Who do I complain to about noise?

For noise complaints, contact the Hawaii Department of Health at (808) 984-8234

34. Water related questions?

Answers to water-related questions can be found at the Department of Water Supply website or you can call them at (808) 270-7816.
Department of Water Supply

35. How do I find Real Property Tax information?

Real Property Tax assessment and collection is managed by the Maui County Finance Department. Department of Finance

36. Where do I send an email?

The general Planning Department email address is [email protected]

37. Do you validate parking at the One Main Plaza Building?

No. However, there is limited free on-street parking on High Street across from the building and on Vineyard and Main Streets.

38. Where can I learn more about the laws and requirements for family burials?

Please refer to the Family Burial information sheet for laws and requirements that apply to family burials.

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Plastic Bag Reduction Ordinance

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1. When does the plastic bag reduction ordinance take effect?

The effective date of the ordinance is January 11, 2011. The Maui County Council passed Bill No. 69 (2008) on August 22, 2008, and Mayor Charmaine Tavares signed into law Ordinance No. 3587 on August 25, 2010. The ordinance is incorporated into the Maui County Code in Title 20 Environmental Protection, Chapter 20.18 Plastic Bag Reduction.

2. What types of plastic bags are prohibited from being used under this ordinance?

Any single use plastic bag, under 3 mils (75 microns) thick, that is provided to customers at the point of sale for the purpose of transporting groceries or other goods.

3. Are there Administrative Rules to implement this law?

Yes, the FINAL DRAFT administrative rules are posted on the Maui County website: www.mauicounty.gov, under the “Plastic Bag Reduction” link in the left-most column. The administrative rules cannot be adopted until after the effective date of the ordinances, the Mayor signs them, and they are filed with the County Clerk after which there is a 10-day filing period. Therefore the effective date of the Administrative Rules will be after January 21, 2011.
Plastic Bag Reduction web page

4. What are the criteria for permissible plastic bags?

Specifically designed and manufactured for multiple re-use, has handles and at least 3 mils thick.

5. What types of plastic bags are permissible that are not used for the purposes of transporting groceries or other goods?

Under Section 17-105-5 Permissible bags. The following types of plastic bags, provided other than at the point of sale and not for the purpose of transporting groceries or other goods, shall not be subject to the prohibition set forth in 17-105-4:
1) Bags without handles, designed and used solely for protection of food products, protection of property, or for preventing contamination, including but not limited to, bags for: raw meat, poultry, seafood, and unpackaged bakery items
2) Bags without handles designed and used soley for self-service packing and non-packaged food items sold in bulk, including but not limited to, bags for fruits, vegetables, nuts, grains, cereal, flour, rice and candy.
3) Bags designed and used solely for protecting garments, when provided by a garment cleaning business.
4) Bags used for dispensing prescription drugs that are not provided in any other container or receptacle.

6. Are businesses required to have paper bags available at the point of purchase?

No, there is no language in the ordinance that requires paper bags be available at the point of sale. The intent of the ordinance is to regulate the use of plastic bags and encourage the use of reusable bags.

7. Can a businesses charge for paper bags?

Yes, it is at the discretion of the business.

8. Can businesses charge for reusable plastic bags (3 mils and above)?

Yes, it is at the discretion of the business.

9. Do paper bags have to be made of recycled paper and have to be labeled?

No, there is no language in the ordinance that requires paper bags be used, that the bags be labeled, or that the paper bags be reusable or recyclable.

The stated purpose of the Ordinance is to encourage the use of environmentally preferable alternatives to plastic bags, such as reusable bags or paper bags. The Ordinance does not regulate the use of paper bags: hence the Rules do not regulate them, either

10. What is the intent of Ordinance No. 3587 (Plastic Bag Reduction Ordinance)?

Ordinance No. 3587 is codified in Maui County Code 20.18.010: The stated purpose is to encourage the use of environmentally preferable alternatives to plastic bags such as reusable bags or paper bags. The use of plastic bags must be regulated to preserve the health, safety, welfare, and scenic and natural beauty of Maui. The production and use of plastic bags have significant impacts on the environment, including, but not limited to:
• contributing to unsightly litter (blight),
• creating an additional burden on landfills,
• contributing to potential death of marine animals through ingestion and entanglement, and
• requiring the use of millions of barrels of crude oil for their manufacture

11. Who is responsible for complying with this ordinance?

Any commercial enterprise or establishment, including sole proprietorships, joint ventures, partnerships and corporations, whether for profit or non-profit. All employees of businesses, or any independent contractors associated with the businesses, that provide plastic bags to their customers at the point of sale for the purpose of transporting groceries other goods.

12. What is the procedure for enforcing the penalties for noncompliance?

The process generally follows: 1) A warning letter signed by the Director is sent to the business, or any authorized agent of the business, stating they are not in compliance with the ordinance. 2) The Director, after one written warning, may issue a notice of violation and order via certified mail. The order may require that the violator stop further violation, pay a fine before a certain date, and pay an additional fine for each day the violation continues.

13. Can my business be fined for non-compliance?

Yes. A civil fine of $500 for each day of violation. In the case of continuing violation, the daily fine shall be doubled on the first day of each thirty-day period after the end of the time to take corrective action, up to a maximum of $1000 per day.

14. What is the appeal process?

A business may appeal a notice of violation by filing with the board of variances and appeals. A notice of appeal must be made no later than thirty days from the date of service of the notice of violation and order.

15. Who do we call if we know a business is not complying with the law?

The County of Maui, Department of Environmental Management, Solid Waste Division, Recycling Section at: (808) 270-7880 or email: [email protected]. Solid Waste Division web site

16. My business has plastic t-shirt bags. What should I do with these bags?

There is no “grandfathering” clause, therefore, no banned bags will be allowed after the ordinance effective date. Please call the Solid Waste Division Recycling Section at (808) 270-7880 for information on recycling the back stock of plastic bags. Solid Waste web site

17. Are plastic shopping bags banned at events, festivals?

Yes. Plastic shopping bags are banned at all events, such as swap meets, fairs, and festivals since they are being provided at the point of sale for the purpose of transporting groceries or other goods.

18. Are TRASH bags okay to use?

Yes. Trash bags are not banned, unless they are being provided at the point of sale for the purpose of transporting groceries or other goods and they are under 3 mil thickness.

19. As a restaurant owner, am I allowed to give out plastic bags to customers for take out food?

No. Restaurants are businesses and included in the ban, and therefore cannot give out plastic bags at the point of sale for transporting goods.

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Plumbing Permit Information

Show All Answers

1. Can homeowners apply for a plumbing permit?

No. Only a Plumbing Contractor licensed in the State of Hawaii can apply for a permit.

• State of Hawaii DCCA License Search

State of Hawaii DCCA License Search

2. Can a homeowner request a plumbing inspection?

No. Only the Plumbing Contractor who obtained the permit can call for an inspection.

3. What information would the Plumbing Contractor need from the homeowner to process a permit?

The following information is required:
1. Homeowner's name
2. Physical location of construction
3. Associated building permit number if applicable
4. Tax Map Key(TMK)number of parcel
5. Fixture count

4. Does a lawn sprinkler system require a plumbing permit?

No. A Plumbing permit would only be required for a backflow prevention device installed to service the lawn sprinkler system.

5. I obtained a building permit. Is a plumbing permit included?

No. Maui County requires that separate plumbing and electrical permits be obtained.

• MCC, Section 16.20A.128

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Police

Show All Answers

1. Where do I submit a request for general police information or patches?

Send your requests to Maui Police Department. More...

2. How do I find the Maui Police Commission Complaint form?

The form is located at: Maui Police Commission Complaint form

3. How do I submit non-emergency phone calls to the Police Department?

Call 244-6400 for non-emergency issues.

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Prosecuting Attorney

Show All Answers

1. I have been subpoenaed to come to court, what can I do with my children?

Courtroom proceedings can be long so try to find a neighbor, friend or relative to care for your children. There are no child care services provided by the court or the Prosecuting Attorney's Office.

2. What do I do when I get to the courthouse?

After talking with the deputy prosecuting attorney handling the case, he or she will direct you to proceed to a particular area of the courthouse. In virtually all cases where you will be a witness, you will be instructed to wait outside the courtroom until it is time for you take the witness stand. Once having given your testimony, you will be requested to leave the courtroom. Unless you are specifically instructed otherwise, you should return to the waiting area outside the courtroom until the attorney excuses you

3. How long will I be in court?

It varies. You may be excused after only a few minutes, or you might be needed for more than a day. Most witnesses remain on the witness stand less than an hour. Feel free to call the Victim/Witness Assistance Division if you need to know how long you will be expected to be available to testify. A victim/witness counselor will obtain an estimate from the deputy prosecuting attorney. Ordinarily, you will only need to be in court during the time you need to testify. You do not need to be there during the entire trial. You may choose to remain at the courthouse during the trial but you will no be allowed to hear the other witnesses testify. You may return for the closing arguments and the reading of the jury's or judge's verdict.

4. What court handles misdemeanor domestic violence cases?

These cases are generally heard in Family Court.

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Public Works

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1. How Can I Help Protect Our Streams and Waterways?

The Public Works Department has published a brochure with helpful information about the impact of our streams on the rest of the 'aina and how you can help keep them clear of debris. Malama Kahawai Brochure

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Purchasing - Public Purchase

Show All Answers

1. How can I be notified of County bid solicitations?

To be regularly notified of County bid solicitations you must register as a vendor. During registration, select the commodity codes that match the goods or services you provide. When a solicitation opens that meets your selection criteria, you will receive notification. To register with the County's bid notification service provider Public Purchase, follow the steps indicated in the Public Purchase Vendor Registration & Instructions located at the web address below. Please note that while Public Purchase has multiple service offerings, there is no fee to register, receive or respond to solicitations released from the County of Maui. While the County has selected Public Purchase to provide County bid processing, this is not an endorsement of other Public Purchase services or offerings.

Public Purchase Vendor Registration & Instructions

2. What should I know about the NEW Online Bidding System as of July 1, 2015?

Beginning July 1, 2015, the County of Maui will be transitioning onto a new and improved on-line bidding system provided by Public Purchase. While the County is taking steps to make this transition as simple as possible for Vendors, Vendors need to be aware that during the transition period the County will be utilizing two Systems: 1.Prior to 6/30/16, the titles of solicitations over $25,000 will still be shown on the County of Maui, Purchasing webpage. 2.Solicitations that open after 6/30/16 will only be viewable and processed through the New On-Line Bidding System (Public Purchase). 3.Other solicitations under $25,000 will only be shown on Public Purchase.

Public Purchase

3. How do I receive or respond to County solicitations that open after July 1, 2015?

To receive or respond to County solicitations that open after July 1, 2015, vendors are required to register with the new System. Registration is quick and easy. Go directly to Public Purchase’s supplier registration page at the link below Supplier Registration

4. Who do I contact for assistance?

For questions relating to County procurement policies and practices, please contact the County of Maui Purchasing Division at 808-270-7830.
For "how to" questions on using the County's on-line Bid Management System, Public Purchase, or registering as a Vendor, please contact Public Purchase using their live chat function, found in the upper left corner of their website, Frequently Asked Questions, or you can send them an e-mail at [email protected]. Please identify yourself as a supplier for the County of Maui.

Public Purchase FAQs

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Real Property Tax

Show All Answers

1. General FAQs

A listing of general frequently asked questions including contact information and how to find RPT information in the internet. General FAQs

2. Agricultural Use Assessment FAQs

FAQs regarding agricultural use assessment including application locations and qualification information. Agricultural Use Assessment FAQs

3. Appeals FAQs

FAQs related to the RPT appeals process including cost and deadline information. Appeals FAQs

4. Assessment FAQs

FAQs regarding RPT assessment process including how property assessments are evaluated. Assessment FAQs

5. Collection FAQs

FAQs related to the collection process including payment options. Collection FAQs

6. Condominium Use FAQs

FAQs regarding tax assessment of condominiums. Condominium Use FAQs

7. Exemption FAQs

FAQs regarding tax exemption options. Exemption FAQs

8. Mapping FAQs

FAQs regarding the physical property and mapping.
Mapping FAQs

9. Ownership FAQs

FAQs regarding property ownership including how to change ownership names. Ownership FAQs

10. Short-Term Rental Classification FAQs

FAQs regarding Short-Term Rental Classification.  Short-Term Rental Classification

11. Long-Term Rental Classification & Exemption FAQs

FAQs regarding Long-Term Rental Classification & Exemption.   Long-Term Rental Classification & Exemption

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Real Property Tax - Agricultural Use Assessment

Show All Answers

1. How to Contact Us

Office and Contact Information

2. How can I get an agriculture use assessment?

If the property is zoned agriculture and in actual agricultural use, you need to file the Agriculture Notification Memo. If the property is not zoned for agriculture, contact an Appraiser at our office at (808) 270-7297 for further details.

3. I farm my land or I have agriculture land. Why am I not assessed as agriculture?

The farming of land or the zoning of agriculture land does not mean you automatically are assessed as agricultural use. The main criterion is the agricultural use of the land zoned agriculture. Agricultural use as defined by Rules and Regulations MCC 3.48.325 are as follows: “Agricultural use shall mean lands actually put to agricultural use adhering to acceptable standards to produce crop, specific livestock including ranching use. Actually put to agricultural use shall be deemed to be when crops are actually in cultivation, and farm management efforts as weed or pruning control, plowing, including housing, fencing and water facilities for livestock and pasturing of animals are clearly evident. It does not include nor apply to areas used primarily as yard space, setbacks, or open landscape associated with residential use planted with fruit and ornamental trees, flowers, and vegetables primarily for home use.” Once the agriculture use is determined and the proper application forms are submitted to the Real Property Tax office, a site inspection will be conducted. If approved, the assessment shall be effective January 1st of the following assessment year.

4. If a person loses his agriculture use assessment, will that affect his zoning?

No, the Real Property Tax office has no jurisdiction over a parcel’s zoning. But, there can be different real property tax classifications in every zoning district (i.e., in the agricultural districts, properties can be classified as homeowner, agriculture, etc.). The real effect will be on the assessed value of the property. A parcel approved for an agricultural use assessment is assessed lower than the highest-and-best use value of market to account for agricultural use. If there is no agricultural use assessment, the assessed value will be higher.

5. Could a person conceivably be required to pay back taxes now or in the future as a result of this re-classification?

First of all, a non-use is not a re-classification. It is an agricultural use assessment that is no longer qualified to receive (see above).

If a parcel is under a 10 or 20 year agricultural dedication and does not fulfill the term of the dedication, rollback taxes will apply retroactive to the date of the dedication.

For non-dedicated parcels receiving an agricultural use assessment, rollback taxes apply if the parcel is subdivided into parcels five acres or less. The deferred tax shall commence from the date the conversion was made retroactive to the date the assessment was made, but for not more than ten years. Non-use will result in the parcel being assessed at its highest and best use assessment. In this case, the owner is required to notify the division prior to the calendar year in which the parcel shall no longer be in use.

6. Do gardens for personal use "count" as agricultural use assessment?

No, (In accordance with the "Rules and Regulations of the Director of Finance relating to the assessment of agricultural lands and the imposition of the deferred tax under section 3.48.325, Maui County Code" adopted in September 1981), the term "agricultural use" shall mean lands actually put to agricultural use adhering to acceptable standards to produce crop, specific livestock including ranching use. Actually put to agricultural use shall deemed to be when crops are actually in cultivation, and farm management efforts such as weed or pruning control, plowing, including housing, fencing and water facilities for livestock and pasturing of animals are clearly evident. It does not include nor apply to areas used primarily as yard space, setbacks, or open landscape associated with residential use planted with fruit and ornamental trees, flowers, and vegetables primarily for home use.

7. What if someone has a large property and is growing flowers commercially in a greenhouse on a small section of his property. Would the unused portions of land be reclassified?

First of all, this is not considered a re-classification. Refer back to previous answer whereby only lands that are put to agricultural use shall receive the agricultural use assessment.

8. What if someone owns property and rents or leases it to another person who is engaging in active agriculture?

This is acceptable; however, the owner is required to sign and certify the application.

9. Why do I need to provide a plot plan?

It is used for field inspection verification purposes and to accurately identify areas being claimed as agriculture.

10. Does the plot plan need to be to scale?

Not to the level where a survey is needed, however, to the best of their ability. The property owner is recommended to measure the lengths of the farm area.

11. Do I need to submit pictures?

Pictures are a good way for the owner to provide quick documentation and proof. It is for the office file and used to verify actual use in production.

12. Will someone be coming to inspect?

Yes, regular inspections are on-going and will continue into the future

13. How much area must I need to qualify?

The current rules and regulations state that only those portions of land used for agriculture shall receive an agricultural use assessment. There is no minimum lot size requirement, but the Maui County Code does set the minimum lot size for agricultural lots at 2 acres in the agriculture district.

14. When are the applications due?

For agricultural dedications, they are due Sept 1st preceding the tax year for which it is being claimed. The non-dedication agricultural use assessments are due by Dec 31st, so that they can be applied for the next tax year for which is being claimed.

15. If I no longer use my property for agriculture, will I lose my agriculture exemption?

Agriculture is not an exemption. It is a preferential assessment for those portion of lands in actual agricultural use.

16. Do I need a fence for pasture use?

Yes, all types of acceptable pasture use (i.e.: cattle, horses, goats) require fencing. Pasture use should be clear and evident, which is expected for fencing to confine animals.

17. What if I don't submit my form?

Any parcel that fails to submit the form by 4:00 pm HST December 31 shall no longer qualify for an agricultural use assessment and be assessed similar to all other properties that are not receiving an agricultural use assessment.

18. I turned in my farm plan with the building permit application. Why doesn't my property have agriculture use assessment?

Your farm plan is a plan turned into the Development Services Administration (Building Permits Section) for their purposes only. You need to notify the Real Property Tax Division of your actual agriculture use. See the Agriculture Notification Memo. (Link to form) Once the agriculture use is determined and the proper application forms are submitted to the Real Property Tax office, a site inspection will be conducted. If approved, the assessment shall be effective January 1st of the following assessment year.

19. I own agriculture land. Why is it classified hotel/resort? Apartment?

Section 3.48.305 of the Maui County Code pertaining to real property tax valuation and classification of land states that when property is subdivided into condominium units, each unit shall be classified for tax purposes as Apartment, Commercial, Homeowner, Hotel/Resort or Timeshare based upon its actual use. Refer to the “Condominium Classification Declaration” form for the definitions for each classification and also for instructions and deadlines to change your classification. Condominium Classification Declaration form

20. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?

Once you receive an agricultural use or agricultural dedication land assessment, a market value land assessment is no longer maintained. If you have questions regarding your agricultural use or dedication assessment call our office to speak with an appraiser.

21. Why am I classed "homeowner" when I live on agricultural land?

If you have applied for and been granted a homeowner exemption you will be classified as homeowner, regardless of your zoning. If you are no longer eligible for the homeowner exemption, contact the division immediately. If you qualify, you can receive both an agricultural use or dedication assessment and the homeowner exemption.

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Real Property Tax - Appeals

Show All Answers

1. How to Contact Us

Office and Contact Information

2. Is there a cost to file an appeal?

The cost is $75.00 (U.S.) (subject to change) and must be submitted along with your appeal.

3. Can the appeal be mailed or does it have to be filed in person?

Your appeal can be mailed or filed in person. It is important that you consider the April 9th deadline. An appeal shall be considered timely made if the notice of appeal is postmarked on or before such date and properly addressed. Postmark refers to the U. S. Postal Service standard. Walk-ins are due by close of business day at 4:00 pm, Hawaii Standard Time.

4. What is the deadline to file an appeal?

The deadline to file an appeal with the Board of Review is April 9th (unless it falls on a weekend or holiday, in which case it will be the next operational day) for the current year.

5. How do I file an appeal?

You need to file a Taxpayer’s Notice and Receipt of Real Property Tax Appeal form. More information at the bottom of this page

6. Why is there penalty and interest? I have an appeal pending.

Please refer to MCC: 3.48.220 (C ) which states “No taxpayer shall be exempt from delinquent penalties by reason of having made an appeal on his assessment, but the tax paid, covered by an appeal duly taken, shall be held in a trust account as provided in section 3.48.665”. Maui County Code

7. I got back the check for the $75 fee for winning my appeal. When do I get a check for the rest of the refund?

Call the Treasury Collections Division at (808) 270-7697.

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Real Property Tax - Assessment

Show All Answers

1. How to Contact Us

Office and Contact Information

Physical Address:

110 ’Ala’ihi Street
Suite 110
 Kahului, HI 96732
Phone:  (808) 270-7297
 Fax:   (808) 270-7884
 Email:  [email protected]

For questions regarding:

Clerical – Exemptions, mailing address, land classifications, property values, and tax rates
Phone: (808) 270-7871

Tax Maps – Ownership, new tmk numbers and map orders 
Phone: (808) 270-7226

Compliance – Agriculture use and dedications
Phone: (808) 270-7295

Real Property Tax and Circuit Breaker questions:

Phone: (808) 270-7697

Office Hours

Monday - Friday
 8:00 am - 4:00 pm  

2. What is an assessment?

The monetary value of a property for purposes of computing the Real Property taxes for your property.

3. How does the County determine my assessment?

Assessments are derived annually using comparable sales that recorded up to June 30 prior to the assessment date. The assessed values represent 100% of the full, unencumbered fee simple market value. The assessor uses acceptable mass appraisal methods and standards to derive market value. If you feel there is an error with your assessment please call our office to speak with an appraiser.

4. Why a big increase in value from the previous year?

Properties are assessed annually at market value. Possible reasons for value increases include increasing prices in the market, new construction or loss of a tax relief benefit. If you are unsure why your value has changed call your assessor at (808) 270-7297.

5. Why a big increase in taxes from the previous year?

Tax rates may have been increased or your classification may have changed which also affects your tax rates. Tax rates are established by the Maui County Council. Classification is based upon use. Call our office if you think you have been classified incorrectly.

6. How did you come up with the building assessment?

When a property is improved, it is valued at 100% of market value using market data. Because there are separate land and building tax rates, a portion of your assessment is allocated to land and a portion to building. If you have an assessment question, call or visit our office and ask to speak to the appropriate appraiser.

7. My house is not finished. Why is it being assessed?

Site inspections are made during and at the end of construction to determine percentage complete. The construction is assessed at the percentage completed as of December 31st for the following year’s assessment.

8. You say the properties are assessed at market value. Why doesn’t the assessed value reflect today’s market? Why are current sales not used?

The current assessment reflects the real estate market for a specified time period. As an example, for the 2008 assessment year, the sale period used is from July 1, 2006 to June 30, 2007. Any sales occurring after this time frame will be reflected in the following year’s assessment.

9. Why do I have to call your office for the market value of my agricultural property when I receive an agricultural use or dedicated assessment? Why isn't it on the assessment notice?

Once you receive an agricultural use or agricultural dedication land assessment, a market value land assessment is no longer maintained. If you have questions regarding your agricultural use or dedication assessment call our office to speak with an appraiser. Market values are shown at www.Mauipropertytax.com under Assessment Information Market Land Value.

10. How do I report that someone has a homeowner exemption but is not living on the property? Or "my neighbors are in a rental pool but are taxed "apartment."

Contact our division and supply the tax map key with the allegation. The division will research the claim. If you would like to make an official "on-line" claim, go to the Maui County website and then to For Residents, Online Services, Request for Service (RFS) or go directly to http://www.co.maui.hi.us/index.aspx?nid=76
Request for Service (RFS)

11. How will taxes owing as a result of subdivision, consolidation or condominium changes be levied?

Click on the Fact Sheet link below.

Real Property Taxes On New & Dropped TMK/CPR’s

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Real Property Tax - Collections

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1. How to Contact Us

Office and Contact Information

2. How do I calculate my tax bill?

Sample of calculating your tax bill; Property Value – Exemption (if applicable) = Net Taxable Value Net Taxable Value x Tax Rate/(per $1,000 of value) = Tax Tax – Tax Credit (for qualified homeowners) = Tax Bill

3. Can I pay both cycles now?

Yes, both cycles can be paid on the first installment bill.

4. There is only one coupon, will I get another for the next cycle?

Tax payers will receive two coupons. The County of Maui mails out bills for: First Installment (Cycle 1) – Mailed on July 20 and due on or before August 20 for the period July 1 to December 31. Second Installment (Cycle 2) – Mailed on January 20 and due on or before February 20 for the period January 1 to June 30.

5. Can I pay by credit card?

Yes. More...

6. What is a Circuit Breaker credit?

Circuit Breaker is a credit to real property taxes for taxpayers who are classified as homeowner who filed and was granted a home exemption claim under section 3.48.450. Upon proper application, a homeowner shall be entitled to a credit in the amount that the real property tax assessed on the homeowner property tax exceeds two per cent of household income. The credit shall be applied in equal pro rata amounts against each tax payment due for the tax year following the year in which an application for credit is submitted and granted.

7. When are my taxes due and what period does this bill cover?

Real Property taxes are assessed annually and are due in two equal installments. First Installment (Cycle 1) – Due on or before August 20 for the period July 1 to December 31. Second Installment (Cycle 2) – Due on or before February 20 for the period January 1 to June 30.

8. I want to put a lien on a property because they owe me money, how do I do this?

The County does not process this type of lien, please contact State of Hawaii Department of Taxation. Hawaii Department of Taxation

9. Where can I get a list of real estate foreclosures in Maui County?

Generally, foreclosures are noticed in the classified ad section of the newspapers having "general circulation" in the State of Hawaii and at the Circuit Court within the judicial circuit where the property is located. In the State of Hawaii there are judicial and non-judicial foreclosures. The law governing judicial and non-judicial foreclosures is State law and can be found in the appropriate section of the Hawaii Revised Statutes. There is also a subset of foreclosures having to do with County real property tax liens. For information and procedures regarding County real property tax lien foreclosures sales, see the Maui County Code.
Maui County Code RPT Liens and Foreclosures

10. Why is the previous owner's name still on my bill and/or assessment?

It typically takes the division eight weeks to update ownership. If you suspect there may have been a document error, call our office and speak to someone within our Tax Maps unit.

11. "I filed for the Homeower's Exemption. Why isn't it reflected on my bill?"

The homeowner exemption and tax rate will take effect on July 1st if you applied by December 31st.

12. Why did I get two bills in the mail?

Check the division website at http://www.mauipropertytax.com to see if our office has two records with the same mailing address. If this is the case, please call or provide our office with a change of address form which can be obtained on the website. Real Property Tax Division

13. Why isn't my name on the bill?

There may be too many owners to list everyone. The printed bill can hold a maximum of six owner names. If you are not getting a bill, contact the assessment section.

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Real Property Tax - Condominium Use

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1. How to Contact Us

Office and Contact Information

2. I have a leasehold condo. Why is it assessed as if fee simple ownership?

County ordinance states in Section 3.48.150 B of the Maui County Code that, “…real property shall be assessed in its entirety...” Leasehold ownership reflects only a partial interest in the property, whereas property assessments are based on the fee simple interest in the property. Maui County Code

3. Why is a leasehold sale not used?

When a comparable fee simple sale is available, this reflects a sale in its entirety. A leasehold sale is only a partial interest in the property.

4. My condo is not in the rental pool. Why is it classified as short-term rental?

Per MCC 3.48.305 A, real property must be classified upon consideration of its highest and best use.

5. If the previous owner had the condo in vacation rental and I plan on using it for long-term rental, should I change the classification?

Yes, you may qualify for the long-term rental exemption and classification. Please fill out the long term exemption application form.

Condominium Classification Declaration form

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Real Property Tax - Delinquent Accounts

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1. How do I pay the tax to get off this list?

Go to the property tax office and pay the bill

2. I'm one of ten owners can I pay only my portion to get my name off this list

No. You are responsible for the full amount of the tax.

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Real Property Tax - Exemptions

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1. How to Contact Us

Office and Contact Information

2. What is a home exemption?

The home exemption is a tax relief program that reduces taxable assessed value by $200,000 and reclassifies property for tax rate purposes into the Homeowner class.

3. What are the qualifications for a home exemption? (Must be met annually)

a. The owner must occupy the Maui County home for which the exemption is being claimed for more than two hundred seventy (270) calendar days of each calendar year.
b. Owner must not rent the entire premises for any portion of the year.
c. Owner must file an income tax return as a resident of the State of Hawaii with a reported address in Maui County the year prior to the effective date of the exemption. Non-resident and part-year resident State of Hawaii income tax returns do not qualify for the home exemption.
d. The property taxes must not be delinquent.

4. Why do I have to file a Hawaii Resident Income tax return?

It is one of the requirements of the County ordinance. It is necessary to qualify for the home exemption, as well as to maintain the home exemption status.

5. Do I have to file a Hawaii Resident Income tax return if my accountant says I don’t have to file because I don’t have income or didn’t make enough income?

Yes, it is one of the requirements of the County ordinance. It is necessary to qualify for the home exemption, as well as to maintain the home exemption status.

6. Do I have to file a Hawaii Resident Income tax return every year?

Yes, it is one of the requirements of the County ordinance. It is necessary to qualify for the home exemption, as well as to maintain the home exemption status.

7. Is there a deadline to file a claim for home exemption?

Yes, December 31 of the preceding assessment year.

8. When does the exemption take effect?

The exemption will take effect January 1 after a claim has been filed. The change in taxes will take effect on the subsequent July 1.

9. Do you have to file a claim for home exemption every year?

No, the exemption will remain in effect unless there is a change in status, such as moving, death, renting the home, or no longer meeting the requirements from question 3 above.
Owners have the responsibility to inform the Real Property Assessment Division within 30 days of any change in status. Failure to report a change in status, or facts will result in disqualification and a $200 penalty.

10. What other exemptions are available besides the homeowner’s?

Others include, but are not limited to, disabled veteran’s, active duty deployed military, non-profit, taro, leprosy, impaired sight or hearing, totally disabled, credit union, child care and kuleana land. See the County Code for specific and more information.

11. Does the County still have an age exemption?

No.

12. How do I report that someone has a homeowner exemption but is not living on the property? Or my neighbors are in a rental pool but are classified as “Apartment”.

Contact our division and supply the tax map key with the allegation. The division will research the claim. If you would like to make an official “on-line” claim, go to the Maui County website, www.mauicounty.gov, under Services tab, click on Online Services and click on Request for Service or go directly to Request for Service Link located below. Request for Service

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Real Property Tax - General

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1. How to Contact Us

Office and Contact Information

2. Can I view my property’s information on the web?

Yes, you can view your property information at the Real Property website. Real Property Tax Website

3. How can I search for a property on your website?

You are able to search by location address, parcel or tax map key number, owner name, map, sales search or sales list.

4. What forms are available on the web?

Please visit our website for a complete list of forms we have available. Real Property Tax forms

5. What is an assessment?

The monetary value of a property for purposes of computing the Real Property taxes for your property.

6. Do you have building plans or permit information?

No. You need to contact Developmental Services Administration at (808)270-7253 or (808)270-7250 or permit information online. Online Permit Information

7. How can I lower my property taxes?

Here are a few examples which may apply.

Correct Assessment 
First, check to see if your property data is accurate. Real Property Tax (RPT) data can be obtained from our website at www.mauipropertytax.com. If data is incorrect, contact the RPT office so property records can be corrected with proper documentation. Homeowner’s Exemption If you are an owner occupant, you may qualify for the homeowner’s exemption of $200,000 which reduces your net taxable value and the tax rate. If you own and occupy your property as your principal residence and file a Home Exemption Application by December 31, the exemption will take effect the following assessment year. Homeowners Exemption Application

Circuit Breaker 
To be entitled to the credit, the homeowner must be granted a home exemption for at least five out of the prior six tax years.  Once qualified, it would credit a portion of your property taxes the following year.  

Agriculture Use 
If your property is in agriculture use such as farming of a crop, you may receive a special agriculture use assessment upon approval of an agriculture use application and/or dedication. This special assessment lowers the taxable amount on the land. There are other exemptions for which you may qualify, such as a disability exemption of $25,000 and disabled veteran’s exemption with minimum tax of $150.00.

8. What is my "zoning?"

Real Property Tax does not provide zoning information. Contact the Zoning Administration and Enforcement division of the Planning Department on the County website or go to http://www.mauicounty.gov/?nid=1402 to fill out and submit a Zoning and Flood Confirmation Form that verifies County Zoning, Community Plan, State Land Use District designations, Flood Zone and other special districts within the County of Maui. Zoning Administration and Enforcement Division

9. How do I change the classification of my property?

Contact the Real Property Tax Division for answers to this question. The answer depends on the type of property and what classifications your property is eligible for.

10. Why are my neighbors borrowing my goats?

The Real Property Assessment Division does not know why your neighbor is borrowing your goats. If you suspect that your neighbor is receiving an agricultural assessment and they are not entitled to that benefit, contact our office and provide the tax map key of the property in question. If you would like to make an official "on-line" claim (Request for Service), go to the Maui County website, then to For Residents, Online Services, Request for Service (RFS) or go directly to http://www.mauicounty.gov/index.aspx?nid=76

Request for Service (RFS)

11. Does the Real Property Assessment Division provide access to its data?

Yes, almost all of the data shown on our website www.mauipropertytax.com can be downloaded. The raw data is provided in text files. There is a meta data form for each down load to assist data users. Go to the Maui County website and on the left side menu and select online services. Next select Download Public Information. There are links to the various types of data extracts available. Links to pre GIS maps are at the bottom of the page.

Download Public Information

12. Directions on How to Download Assessment Notice Files

Click the link below. Assessment Notice Web Directions

13. Where can I find information on Real Property Taxes for all four Hawaii Counties?

Reports can be downloaded from the City and County of Honolulu's Department of Budget and Fiscal Services Real Property Assessment Division Reports website. Honolulu's Real Property Assessment Division

14. Where can I find historical Real Property Tax information?

Reports can be downloaded from the City and County of Honolulu's Department of Budget and Fiscal Services Real Property Assessment Division Reports website. Honolulu's Real Property Assessment Division

15. Where can I find total Maui County Real Property Tax assessments by class, tax rates, exemptions and certified revenues by year?

Reports can be downloaded from the City and County of Honolulu's Department of Budget and Fiscal Services Real Property Assessment Division Reports website Honolulu's Real Property Assessment Division

16. How to Calculate Real Property Taxes?

• How to Calculate Real Property Taxes Guide

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Real Property Tax - Long-Term Rental Classification & Exemption

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1. What is the long-term rental exemption?

It is a real property exemption of up to $200,000 on a parcel that is occupied as a long-term rental for twelve (12) consecutive months or longer to the same tenant.  The exemption will be effective January 1, 2022.

2. How do I qualify for the long-term rental exemption?

You must apply for the exemption by December 31 and attach a copy of the signed long-term lease agreement.  

3. Where can I apply for the long-term rental exemption?

The application can be found on the Real Property Assessment Division website. 

Scroll down to Exemption Forms.

4. What if I already have a home exemption, but there’s also a long-term rental on my property? Will I get to keep that exemption? Can I have both exemptions?

You will be eligible for a $100,000 long-term rental exemption in addition to the home exemption and your property will still be classified as Owner-Occupied.

5. Can I have more than one long-term rental exemption?

More than one exemption is only allowed if they are on separate parcels.

6. Is there any portion of my property that will not qualify for the long-term rental exemption?

Any portion used for commercial purposes will not be entitled to the long-term rental exemption.

7. How can my property be classified as Long-Term Rental?

If the parcel does not qualify for a home exemption, the home must be occupied as a long-term rental, with a signed contract to lease for twelve (12) consecutive months or longer to the same tenant.  A long-term rental exemption application must be filed with the RPA Division by December 31.

8. What if my property taxes are delinquent on the property used as a long-term rental?

No exemption will be allowed if the property taxes are delinquent for more than a year.

9. What if my property ceases to qualify for the long-term rental exemption and classification?

The owner must report any change in use to the RPA Division within thirty (30) days of that change.  The property will be reassessed at its highest and best use.

10. What if my home is owner-occupied and I rent a room or rooms long-term? Would I qualify for the $300,000 exemption?

No, you would qualify for the home exemption ($200,000) on the portion of the home that is not rented.

11. What about a condo rented long-term in a building that allows short-term rentals and is zoned Hotel/Resort? Would this qualify the owner for the $100,000 exemption?

Condominiums that are one unit, regardless of zoning, would qualify for the $200,000 long-term rental exemption.

12. What about a condo rented long-term in a building zoned Apartment, that allows short-term rentals and is on the Minatoya List? Would this qualify for the $100,000 exemption?

Condominiums that are one unit, regardless of zoning, would qualify for the $200,000 long-term rental exemption.

13. What about a house that is not owner-occupied with multiple rental units?

One house would get the $200,000 exemption.  The entire property gets the long-term rental rate, as long as none of the homes are rented short term.

14. Could I rent to myself and get the long-term rental exemption?

No.  Even if you rent to yourself, you are still an owner.  (MCC 3.48.150 defines unusual ownership situations.)

15. What if an LLC rents to me?

If you do not live there 12 months, no.  MCC 3.48.466 states that for twelve (12) months, the dwelling must be:

1. occupied as a long-term rental, and
2. under a signed contract to lease.

If you live elsewhere or do not have a U.S. visa that allows you to occupy for 12 months, you do not qualify.

If you live there all year long, we suggest that the LLC rent to you for 5 or 15 years, so that you can qualify for the home exemption.

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Real Property Tax - Mapping

Show All Answers

1. How to Contact Us

Office and Contact Information

2. How often does the parcel linework get updated on qPublic www.Mauipropertytax.com?

Monthly

3. Why are the old owner's names on the current maps?

Current maps do not include names. The current maps are GIS maps and can be found on www.mauipropertytax.com
GIS Maps

4. Where are the "metes and bounds" of my property?

The Real Property Tax Division does not maintain metes and bounds descriptions. This information is typically obtained from deeds or surveys.

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Real Property Tax - Ownership

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1. How to Contact Us

Office and Contact Information

2. Where or how do we record documents? (deed, leases, etc)

Hawaii is reputedly the only state in the nation with a single statewide recording office, the Bureau of Conveyances. The Bureau of Conveyances ("BOC") is an agency of State government. Please visit the BOC website for contact and other information. Bureau of Conveyances

3. How do I get an additional tax map key number?

You must go to the Development Services Administration to see if you qualify for additional lots. Developmental Services web page

4. How do I consolidate my parcels into one tax map key?

You must go to the Development Services Administration to see if you qualify.

5. How do I change my name on the ownership if I got married? If I got divorced?

A copy of the marriage certificate or divorce papers will be sufficient to make the change. However, if the property owned is a Land Court parcel, then the documents must be filed with Land Court who then forwards it to the Bureau of Conveyances. Bureau of Conveyances

6. What if I change my mailing address?

It is the property owner’s responsibility to inform the Real Property Tax Division of a change by submitting a written request using the Request for Change of Address form. Please include the tax map key number. Requests will not be accepted over the telephone. Request for Change of Address form

7. Why is the previous owner's name still on my bill and/or assessment?

It typically takes the division eight weeks to update ownership. If you suspect there may have been a document error, call our office and speak to someone within our Tax Maps unit.

8. How do I transfer ownership or add/remove someone's name to a property?

By recorded deed prepared by your attorney or a title company.
Bureau of Conveyances

9. Where can I get a copy of my deed?

Bureau of Conveyances
Kalanimoku Building
1151 Punchbowl St. #120
Honolulu, HI 96813

Ph: (808) 587-0147
Fax: (808) 587-0136 Bureau of Conveyances

10. Why isn't my name on the bill?

There may be too many owners to list everyone. The printed bill can hold a maximum of six owner names. If you are not getting a bill, contact the assessment section.

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Real Property Tax - Short-Term Rental Classification

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1. Why did my classification change from Non-Owner-Occupied to Short-Term Rental?

In 2020, ordinance 5160 amended MCC 3.48.305 C.  Starting this year, condominiums that are permitted to rent short term are classified as Short-Term Rental, even if they are not rented short term.  The classification is based upon highest and best use and zoning.

2. Are there any exceptions to being classified as Short-Term Rental?

Condominium units occupied by a lessee for a term of at least 6 consecutive months or more are classified as Non-Owner-Occupied for 2021 only.  Condominium units with a home exemption will continue to be classified as Owner-Occupied.

3. My property is located in Puamana, why did my classification change from Non-Owner-Occupied to Short-Term Rental?

In 2020, ordinance 5160 amended MCC 3.48.305.  Starting this year, properties in Puamana are classified as Short-Term Rental, even if they are not rented short term.  The classification is based upon highest and best use and uses allowed by zoning.

4. Why was this change made?

Properties with similar rights are now classified and taxed the same.

5. Why was an exception made for long-term rentals?

In an effort to address the County’s housing shortage, the County Council has created real property tax incentives to encourage property owners to rent long term to residents.  Next year, condominium classification is being rescinded altogether and will be replaced with a long-term rental exemption program.

6. Where can I get a copy of the ordinance?

The County of Maui website has a link to research ordinances:

Ordinance 5160

7. It appears that this ordinance is penalizing me by classifying my unit as a short- term rental. Why are we being lumped in with others who use their units as short-term rentals?

Q. It appears that this ordinance is penalizing me by classifying my unit as a short- term rental.  Why are we being lumped in with others who use their units as short-term rentals?  This tax change will double our property taxes.  

A. Both ordinance 5159 and 5160 classify second homes that are not rented, but allow transient occupancy via zoning, as short-term rental.  The classification is based upon the highest use allowed by zoning, which is typical for real property taxes.  The change was made to improve parity within condominium properties and between condominium and non-condominium properties.  Properties with similar rights are classified the same, unless they are rented long-term or are owner-occupied and have a home exemption.   These two exceptions are intended to address the county's resident housing shortage.

8. I also object to our condo's reclassification by the County without notifying me. How many other owners/part-time residents, who do not rent their units, are being negatively affected?

Last year, 1,904 properties benefited from the condominium classification program that was amended by ordinances 5159 and 5160.  Of those 1,904 properties, it is estimated that just over 400 properties are rented long-term.

9. Could you explain the rationale for this?

The County of Maui is experiencing a resident housing shortage.  Ordinances 5159 and 5160 replace the condominium classification program with a long-term rental classification and exemption over two fiscal years.  The long-term rental exemption is intended to provide tax relief to those who rent long-term for 12 consecutive months by providing a $200,000 exemption for properties not in the owner-occupied class and a $100,000 exemption to those in the owner-occupied class.

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Real Property Tax - Tax Sale

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1. What is a County Tax Sale?

A Tax Sale is a public auction of tax deeds and/or tax liens used to recover delinquent real property taxes.  Maui County is authorized to tax, to collect on delinquent taxes and to conduct Tax Sales pursuant to Chapter 3.48 of the Maui County Code (“MCC”).

2. Why does a county sell tax-defaulted property?

The primary purpose is to collect delinquent taxes. The back taxes, penalties and interest due are recouped by: (1) forcing payment of property taxes by a current property owner via threat of sale, or (2) via a public auction of delinquent property or tax liens. In Maui County, if a property is sold via tax deed sale, at auction, the proceeds in excess of the taxes and costs of a sale may be claimed by the former owner and other lien holders.

3. Where can I find the date, time and location of tax sales?

Date, time and location are made public at least 4 weeks prior to the Tax Sale.  Tax Sale notices will be posted at the following locations:  

1. County of Maui Service Center, Treasury Division, 110 ‘Ala‘ihi Street, Suite 108, Kahului;
2. Kalana O Maui (County building), 200 S. High Street, Wailuku; 
3. Hoapili Hale (Judiciary building), 2145 Main Street, Wailuku; 
4. Molokai Real Property Tax Office, Mitchell Pauole Center, Kaunakakai;
5. Lanai Senior Center, 309 Seventh Street, Lanai City, and 
6. County of Maui website at: 2023 Tax Sale List.

In addition, Maui County Tax Sales are advertised in the Honolulu Star-Advertiser and The Maui News at least once a week for at least four successive weeks immediately prior to the Tax Sale. Maui County Tax Sales will be advertised in the Molokai Dispatch once within the four weeks prior to the Tax Sale.  You may also find the “Notice of Proposed Sale of Real Property for Failure to Pay Real Property Taxes Due Thereon” on the County of Maui website at: 2023 Tax Sale List.  For general information regarding parcels in Maui County refer to: www.mauipropertytax.com.

County of Maui Website

4. Do I need to register for the tax sale?

Only active bidders must register and have funds verified in order to actively participate in the tax sale auction.  You do not need to register to attend and observe the tax sale.

5. How is the upset price determined?

The upset price is the sum of the real property taxes owing, penalty and interest accrued to the date of the auction and all other costs, expenses and charges incurred relating to the Tax Sale.

6. What type of payments will be accepted at the tax sale?

The County of Maui will only accept cashier's check drawn on a U.S. bank. No cash, money order, business or personal check, credit or debit card payments will be accepted. We recommend that you bring a cashier's check payable to yourself for the maximum amount you intend to bid. If you are a successful bidder, you can endorse your cashier's check to the "County of Maui Director of Finance". Any overage will be returned to you in the form of a County of Maui credit memo. Credit memos will be converted to County of Maui checks after the auction date. Credit memos can be used to purchase additional parcels.

7. Is payment in full required on the day of the tax sale?

Yes. You must have full payment with you as you will not be allowed to leave the building to get payment. The County of Maui does not offer a financing program.

8. Can I bid on and purchase property on behalf of another party?

Persons bidding as representatives of others will be required to present notarized documents showing authorization to bid on behalf of the parties they represent.

9. What type of deed will be issued at the tax sale?

A tax deed will be prepared by the County of Maui and given to successful bidders. A tax deed does not have any warranties. Potential bidders should consult with their own attorneys to determine whether any liens remain on the property after a tax deed is issued.
The following information will be required by purchasers to complete the deed:
a. The exact full name and marital status of the grantee;
b. Address of the grantee;
c. The tenancy in which ownership is to be held. The County of Maui will not assist buyers with legal advice such as questions regarding tenancy.
The County will make reasonable efforts to record the deed with the Bureau of Conveyances and/or Land Court within sixty (60) days after the Tax Sale. The recorded deed will be sent directly to the purchaser by the Bureau of Conveyances and/or the Land Court. It may take several months after the Tax Sale to receive the recorded deed. Information regarding recordation can be found on the
Bureau of Conveyance’s website at http://hawaii.gov/dlnr/boc or questions may be directed to the Bureau of Conveyances at: (808) 587-0147.
All foreign and out-of-state corporations must have complied with state law, HRS, Chapter 414, Part XVI. Foreign Corporations.

Bureau of Conveyances

10. Do you allow investors to invest at the tax sale without attending the tax sale (i.e. absentee bidding)?

No, we do not allow absentee bidding; however, you may send a representative to bid on your behalf.

11. When does the title pass?

The title to the property passes upon the Tax Sale and recording of the deed. The tax deed will be in your name with a reservation for the redemption period.

12. Will my property be free and clear of all liens?

The property is sold "as is" and the County will not warrant title or represent the successful purchaser in any title disputes. Purchasers should consult with their own attorneys to determine whether any liens remain on the property after a tax deed is issued.

13. Once a property is acquired through the tax sale is there a redemption period?

Delinquent taxpayers (i.e. former property owners) may redeem the property sold by payment to the purchaser at the Tax Sale, within one (1) year of the date of the Tax Sale, or if the tax deed is not recorded within sixty (60) days after the Tax Sale, then within one (1) year from the date of recordation.  To redeem the property the delinquent taxpayer must pay to the purchaser the amount paid by the purchaser, together with all costs and expenses which the purchaser was required to pay, including interest at the rate of twelve percent (12%) a year.  In a case of redemption more than one (1) year after the date of Tax Sale by reason of extension of the redemption period on account of late recording of the tax deed, interest shall not be added for the extended redemption period.  The delinquent taxpayer must make arrangements for the redemption of the property directly with the purchaser.  The County is not involved in the redemption process.  (MCC §3.48.270)

14. Can I build or sell during the redemption period?

Potential bidders should consult with their own attorneys to determine on these matters.

15. What happens to surplus money (money collected above the upset price)?

Surplus money is disposed of in accordance with state and county laws. (MCC §3.48.285).

Links to HRS and MCC

16. What happens to any personal property or people living on the property?

Property is sold “as is”, any action against people remaining on the property after the Tax Sale is the responsibility of the purchaser. The County of Maui is not involved in any actions to remove persons or personal property before or after the Tax Sale.

17. Does the County warrant the representations made in the field inspection reports?

The County does not warrant any of the information contained in the field inspection regarding the condition of the land or any structures. Misrepresentations in the field inspections or title reports will not be grounds for cancellation of the Tax Sale.

18. How do I get rid of the liens?

Purchasers should consult with their own attorney regarding the removal of liens.

19. What about federal tax liens?

The County sells the property "as is", potential bidders should consult their own attorney regarding federal tax lines.

20. Is there a charge for the list of current properties on the tax sale?

Yes, the charge is $1.00 per list. The list is also available free on our website or in the newspapers 4 weeks prior to the Tax Sale.

Deliquent Tax Accounts web page

21. Should I retain an attorney to assist me in the Tax Sale?

The County does not and will not provide any legal advice at the sale. You can
retain an attorney at your own expense to assist you at the tax sale.

22. Summary of County of Maui Tax Sale Information

See attachment Summary of County of Maui Tax Sale Info Sheet

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Subdivision

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1. How long is the subdivision process?

The subdivision process includes a preliminary subdivision approval normally issued upon receipt of the requirements from the reviewing agencies, and consists of a stamped plat, with any revisions to be made noted thereon, and a letter listing the conditions to be met to obtain final subdivision approval. The County has 45 calendar days to issue a preliminary subdivision approval from the date the preliminary map and supplemental materials are deemed complete and satisfactorily received. Final subdivision approval will depend on how soon the subdivider is able to meet the conditions of approval. For further inquiries, call (808) 270-7252.
Subdivision Application web page

2. What is the difference between the condominium and subdivision process?

The condominium process is regulated by the State of Hawaii, Department of Commerce and Consumer Affairs, Real Estate Branch, to create a special form of ownership of real property that includes bylaws of the Association of Apartment Owners. For further information, contact their office at (808) 586-2643. The subdivision process is regulated by the County. Subdivisions and consolidations, and all streets or ways within the county created for the purpose of subdividing land are approved by the Director of Department of Public Works with zoning ordinances taking precedence over a condominium lot.

DCCA Real Estate Branch website

3. Where can I get a tax map key number?

Contact the Department of Finance, Real Property Tax office at (808) 270-7297.
Real Property Tax Division

4. What is the zoning of my property and what am I allowed to build?

Contact the Department of Planning, Zoning and Enforcement Division at (808) 270-7253. ZAED Division

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TAT Tax Facts

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1. What is the County Transient Accommodations Tax?

Act 1, in lieu of the counties receiving a distribution from the State, provides authority for a Countywide Transient Accommodations Tax within the Maui County Code which implements the MCTAT. On October 1, 2021, Maui County Council passed Ordinance No. 5273, Bill No. 101 (2021), Draft 1 establishing a rate of 3 percent on all gross rental, gross rental proceeds, and fair market rental value considered taxable under the definitions of Section 237D-1, Hawai`i Revised Statutes (HRS).

2. Who has to pay the MCTAT?

General rule of thumb is if you pay the State TAT, you will need to pay the County.  All operators, plan managers, transient accommodations brokers, travel agencies, or tour packagers within the County must hold State registration in accordance with Sections 237D-4 and 4.5, HRS.    This also applies to every transient accommodation broker, travel agency, and tour packager who arranges transient accommodations at non-commissioned negotiated contract rates.

3. When is this effective?

The effective date for the MCTAT is November 1, 2021.

4. When are payments due?

Since the effective date is November 1, 2021, those who pay the State TAT on a monthly basis will also need to remit their first payment to the County on or before December 20, 2021.  For quarterly filers, the first deadline covering the period November 1, 2021 through December 31, 2021, will be due on January 20, 2022. The timing of payments will coincide with the State.  The first annual reconciliation is due on April 20, 2022, covering the period November 1, 2021 through December 31, 2021.  Every annual reconciliation thereafter will cover the entire previous calendar year and will be due on April 20.

5. Can I just make one payment for both the State and County portions?

Unfortunately, the answer is no. Separate payments will need to be made to the State Department of Taxation (DOTAX) and to the County Director of Finance. Act 1 (2021), prevented DOTAX from assisting the counties with billing and collection of the County TAT.  The County will maintain a separate County TAT account for each taxpayer.  If a single payment is made to the State that includes both State and County TAT, you will receive a refund of the portion not owed to the State.  You will then have to remit the payment separately to the appropriate jurisdiction.

6. Do I have to file a separate return with the County of Maui?

No, a report filed with DOTAX will be deemed as filed with the County. However, the MCTAT payment, will have to be separately remitted to the County Director of Finance (“Director”). A payment voucher will be available online for your use.

7. If I don’t have to file a separate return, how will you know how to apply my payment?

You will be required to include your State TAT Tax I.D. number on the payment voucher with each payment made to the County.  This will allow the County to properly credit your County TAT account.

8. What happens if I don’t pay?

The Director has the authority to estimate tax liability of the operator or plan manager from any information obtained from DOTAX.  The Director may assess the taxes, interest, and penalty due to the County and make a demand on the payment.

If there is an intent to evade tax, the tax may be assessed or levied at any time; provided that the burden of proof with respect to the issues of falsity or fraud and intent to evade tax shall be upon the County.

For late payments, the Director has the authority to collect interest and penalties.  Penalties and interest are assessed on any tax that is not paid on time.  If the tax is not paid within 60 days of the due date, a penalty of 20% of the unpaid balance will be assessed.  If you are required to pay by electronic funds transfer (EFT) and do not timely pay by EFT, a penalty of 2% will be assessed on the tax due.  Interest is assessed at the rate of 2/3 of 1% per month or part of a month on any unpaid taxes and penalty.  If a payment is dishonored, a $30 service fee is assessed.

Important:  Payments are applied to the fees first, then interest, then penalty, and then the tax. 

9. Can I pass the County Transient Accommodations Tax on to the visitor?

Yes, the MCTAT may be passed on to the visitor.

10. How do I pay my County Transient Accommodations Tax?

The County of Maui will accept MCTAT payments in the following methods:

• By Mail: Mail payment with the payment voucher form⁷ to:
  County of Maui
  Maui County TAT Office
  110 Ala’ihi Street, Suite 107
  Kahului, HI 96732
  
  Note:  Please do not send cash. All checks should be made payable to the “Director of Finance” in U.S. dollars drawn on any U.S. bank. Attach your check to the payment voucher.  The following information should be written on your check so payment will be properly credited if the check is separated from the payment voucher form:
  • MCTAT
  • The filing period
  • Your State TAT ID number
  • Your daytime phone number
  • Click here to download a payment voucher form (Form MCTAT-1)
  
  
  
• In Person: Cash; check (personal, business, cashier’s, or certified); money order; and debit or credit cards may be accepted with a payment voucher form at:
  County of Maui
  Department of Finance
  Treasury Division
  Maui County TAT Office
  110 Ala’ihi Street, Suite 107
  Kahului, HI 96732
  
  Note:  A convenience fee of 2.35% will be applied to payments made by debit or credit cards in-person.
  
  
• Online: Automated Clearing House (ACH) payments are accepted via the County’s online payment portal at https://www.mauicounty.gov/tat/payment.  No fees will be assessed for ACH payments.  However, ACH payments require bank verification, which can take up to 4 days.  If your payment needs to completed sooner, please remit your payment using other payment method.
  
  Taxpayers whose liability for the TAT exceeds $100,000 per year are required to pay tax by EFT.  ACH payment that will be made via the County’s online payment portal will satisfy this requirement.
  
  
• Bulk Filers: MCTAT payments for multiple State TAT ID numbers may be remitted via County’s online payment portal rather than having to submit ACH payments online for each individual State TAT ID number.  A one-time Bulk Filers Program Registration Form must be completed and submitted to MCTAT Office.  Participants must be registered to access the online payment portal.  Additionally, detailed payment information, in an Excel file format (MCTAT’s Bulk Filers Simple File) must be submitted via email at [email protected] as soon as a payment has been made online.  To register to this program and for eligibility requirements, please refer to the MCTAT Bulk Filers Instructions Manual. 

IMPORTANT: Commercial Bank Account Holders with an account covered by ACH Debit Block Service must provide their financial institution with the County’s ACH Debit ID No. 6996000618.

For more information, please visit our website at www.mauicounty.gov/tat , or contact the MCTAT Office by email:  Email MCTAT Office.  DOTAX will not be able to answer any questions regarding the MCTAT.

11. What about bookings made in advance before the effective date?

Under Act 1 (2021), Section 7 states: “[t]he county transient accommodations tax, if adopted, shall be imposed on the gross rental, gross rental proceeds, and fair market rental value of all written contracts that require the passing on of the taxes imposed under this chapter; provided that if the gross rental, gross rental proceeds, and fair market rental value are received as payments beginning in the taxable year in which the taxes become effective, on contracts entered into prior to the adoption of the ordinance pursuant to section 46- , HRS, and the written contracts do not provide for the passing on of increased rates of taxes, the county transient accommodations tax shall not be imposed on the gross rental[.]”

 

*Examples of language for the passing on of increased tax rates (not inclusive):

• “Estimated government taxes and fees” 
•  “Changes in taxes or fees implemented after booking will affect the total room price”
•  “Additional charges may apply”
• “Guest is responsible for all taxes at time of check-in”

12. Download TAT FAQs

• TAT Tax FAQs

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Tobacco Free Beaches and Parks in Maui County

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1. What specifically is prohibited by the law?

The amendments to Maui County Code Section 13.04.020 prohibit smoking and the use of tobacco products within the limits of any park or recreational facility which is owned or maintained by the County. This includes chewing tobacco, and smoking cigarettes, cigars, pipes, or other products containing tobacco.

2. Some people have made the switch to vapor devises, or e-cigarettes. Are these included in the Maui County ban?

No, they are not included in the ban at this time.

3. Which beaches and parks are covered by the ban?

All beaches and parks owned or maintained by the County, and the Waiehu Golf Course, are included in the ban. To view a listing of all County parks by geographic district, visit www.mauicounty.gov/parks and click on the “County Parks Listing” tab on the left. County Parks Listing

4. Is Waiehu Golf Course included in the ban?

Yes, Waiehu Golf Course is a County Park facility; it is included in the ban.

5. Are swimming pools and community centers included in the ban?

Yes, all swimming pools and community centers owned or maintained by the County are included in the ban.

6. Are parking lots included in the ban?

Yes, the tobacco ban applies to any parking lot owned or maintained by the county for a County Park facility, including those for beaches, parks, swimming pools, and community centers which are County owned or maintained.

7. When does the law go into effect?

The law went into effect as soon as it was signed, on April 22, 2014.

8. How will the tobacco ban be enforced?

Maui Police Officers, Park Security Officers, authorized law enforcement personnel, and other authorized department enforcement personnel may issue citations, or warnings, for violations of this tobacco ban. (Maui County Code Section 13.04.235)

9. What are the penalties for violations?

Penalties for violating the tobacco ban are set forth in Maui County Code Section 13.04.230, which provides that any person who is determined to have violated Maui County Code Section 13.04.020, which prohibits engaging in smoking or the use of tobacco products within the limit of any park or within any recreational facility, shall be fined not less than $150 and not more than $500.

10. How will the public be notified about this law?

Signs will be posted at every tobacco-free County beach, park, and facility. Maui County’s official website will also provide notice in the County Park Listing tab, and in each facility’s description tab.

11. Additional External links that may be helpful.

See our link to external helpful materials. Additional Helpful Links

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Transient Vacation Rentals (TVRs)

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1. What is a transient vacation rental (TVR)?

A TVR is any rental of a housing unit for less than 180 days.

2. Is there a difference between a transient vacation rental (TVR) and a bed and breakfast (B&B)?

A Bed and Breakfast business involves the rental of rooms in the same house in which the owner or manager lives. A Transient Vacation Rental involves all other types of short-term (less than 180 days) rentals, including ohana units. The County Council is considering amending the definition of a B&B to require that the owner live on-site but allow the renting an ohana unit.

3. Are there legally operated vacation rentals in Maui County?

An estimated 16,000-plus TVRs may operate legally in the County, many in multi-unit buildings, along with several hundred single family units. They operate legally because they are in an approved zoning district (hotel, business, historic, etc). Those that are not in approved districts and are operating legally, have applied for and received a “conditional permit” that is required to conduct a vacation rental business in a residential, rural or agricultural zoned district.

4. What is the difference between a hotel district, residential district and an agricultural district?

Hotel districts are intended for short term rentals. Residential districts are intended to provide for long term housing for our residents. Agricultural Districts are intended for farm uses.

5. How are the districts determined?

The Planning Department prepares draft zoning plans. Public hearings are held by the County Council, who then adopts ordinances designating the different zoning districts

6. What laws affect the operating of a Transient Vacation Rental and a Bed and Breakfast?

The Maui County Code Chapter 19.37 prohibits transient vacation rentals outside of the hotel district. The Maui County Code Chapter 19.64 allows for Bed and Breakfast operations within the business district as well as the residential districts with a permit. The conditional permit process is used by owner/operators to establish either a TVR or B&B outside of these allowed districts.

7. What is the penalty for operating an illegal TVR or Bed and Breakfast?

Operating an illegal TVR is subject to an initial fine of $1,000 along with a daily fine that can progress up to $1,000 per day. A trial is not necessary. There is an appeal process that could include the court system to resolve the appeal.

8. How would the proposed legislative bills now before the County Council affect vacation rentals?

The legislative bills would streamline permitting by no longer requiring a public hearing for bed and breakfasts (B&Bs). The B&B could include the rental of the ohana unit with the owner of the B&B required to live on site. B&Bs would be allowed in the Residential District, Rural District and in the Agricultural District if standards are met. TVRs would only be allowed in resort areas and business districts.

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Tsunami FAQs

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1. What is a tsunami?

A tsunami (soo-NAH-mee) is a series of traveling ocean waves of extremely long length. These generally appear as a large, steep wave face and produce rapid flooding of low-lying coastal areas. These are generated by disturbances associated primarily with earthquakes occurring below or near the ocean floor. This can also be generated by landslides, both above and beneath the surface of the ocean.

It may take hours for tsunami waves to reach the Coast of Maui County following an earthquake far out in the Pacific Ocean. The Pacific Tsunami Warning Center located on Oahu alerts local officials who may order evacuation. Some isolated areas may not receive official announcements. If you notice a sudden drop or rise in sea level, it may be a warning of impending danger. Move to high ground or inland immediately.

The waves can kill and injure people and cause great property damage where they come ashore. The first wave is often not the largest and may be spaced many miles and minutes apart. They may also continue to arrive for several hours.

The most destructive tsunami can be classified as local or regional, meaning their destructive effects are confined to coasts within 60 - 600 miles of the source -- usually an earthquake. It follows that the majority of tsunami related casualties and property damage also come from local tsunami. Between 1975 and 1998 there have been at least eighteen in the Pacific and its adjacent seas resulting in significant casualties and/or property damage

2. Where and when do tsunamis occur?

Tsunamis can inflict severe damage to property and pose a threat to life in coastal communities. Although most people imagine a tsunami as a large, steep wave breaking on the shore, tsunamis generally appear as an advancing tide without a developed wave face and produce rapid flooding of beaches open to the ocean, low-lying coastal areas, bay entrances or tidal flats, and the shores of coastal rivers. Tsunamis can occur at any time of the day or night, under any and all weather conditions, and in all seasons.

3. How do I know when to evacuate?

A strong off-shore earthquake may generate a tsunami. Therefore, if you feel the ground shake, evacuate inland or to high ground immediately and return only after officials say it is safe to do so.

During distant source tsunami events, local Civil Defense officials will advise citizens to evacuate by sounding the Civil Defense sirens, making an announcement over the Emergency Alert System (EAS) or over NOAA Weather Radio or local radio broadcasts. Compliance is voluntary, but orders are given only in the most serious of circumstances.

4. Where do I evacuate?

Go to an area 50 feet above sea level, if possible. If you don't have time to travel to high ground, but are in a multi-story building, go to an upper level of the home or building. If you are on the beach and unable to get to high ground go inland as far as you can. The tsunami evacuation maps found in the Verizon Telephone Book illustrates the primary evacuation routes. Take your disaster supply kit with you, if possible.

Shelters will be opened as needed. Listen to your radio for details. Pets are NOT allowed at emergency shelters so please plan ahead for their safety.

5. How do I get to inland or to high ground?

Go on foot if necessary, particularly if an earthquake has caused damage to roads, power lines, and resulted in significant debris.
Remember:
* Never go to the coast to watch a tsunami. Tsunamis move faster than a person can run. If you are camping on or near the beach, you may have to abandon your campsite to go inland or to higher ground to save your life.

* Do not return to shore after the first wave. Wait for Emergency Management officials to give the "All Clear" before you return.

* If you see an unexpected rise or fall in the coastal water, a tsunami may be approaching. Do not wait - instead move inland or uphill as quickly as possible.

* Stay tuned to your radio, marine radio or NOAA Weather Radio during a disaster. Bulletins will be issued regularly through local Emergency Management officials and National Weather Service.

* Call 9-1-1 only for life threatening emergencies.

6. What should I do if an earthquake occurs while at the coast?

* Drop, cover and hold. Get under a sturdy object and hold on. Watch for falling objects.

* As soon as the shaking is over, move to high ground or inland. Do not wait for an official warning.

* Stay away from the coast. Waves may continue to arrive for hours.

* Listen to your local radio station for an official "All Clear" notice before returning to the coastal area.

* Be alert for aftershocks.

7. What can I do to protect myself from a tsunami?

* Develop a family disaster plan. Everyone needs to know what to do on their own to protect them from an earthquake.

* Be familiar with local Emergency Management earthquake and tsunami plans. Know where to go to survive a tsunami.

* Be prepared to survive on your own for a minimum of three days.

* Prepare a disaster supply kit for your home, automobile and work. A list of recommended supplies for your kit can be found on this web site.

* Take a first aid course and learn survival skills. Knowledge is your greatest defense against potential disaster.

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Wailuku Redevelopment Plan

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1. What is the purpose of the Wailuku Redevelopment Area Plan (Plan)?

The Plan provides the vision, direction, and plan of action for the
revitalization of the Wailuku Redevelopment Area. The Plan also
establishes the policy framework and process within which the Maui
Redevelopment Agency (MRA) will implement specific projects intended
to foster economic revitalization.

This plan is not intended to be a regional plan for Central Maui, an urban design plan for Wailuku Town or an economic feasibility study for a
specific project. It is a strategic plan for the economic and physical
revitalization of the Wailuku Redevelopment Area.

2. How will the County benefit from the adoption and implementation of the Wailuku Redevelopment Plan?

1. New amenities (theater, restaurants, festivals, commercial and
residential opportunities).

2. More job opportunities (entrepreneurial start up, construction, retail, service, office).

3. Restoration of pride in Maui's civic center.

4. Increased tax base to provide greater public safety and services.

5. Rehabilitation and restoration of buildings and public spaces.

3. How will Wailuku's residents and business people benefit from the adoption and implementation of the Wailuku Redevelopment Plan?

1. Enhanced public safety with a new police substation, better street
lighting and more nighttime and weekend activity.

2. Increased parking capacity at the Wailuku Municipal Parking Lot,
behind the Iao Theater and at other strategic locations.

3. Streetscape beautification including street trees, shrubs, flowers, street furniture and lighting.

4. New community park and restroom facilities adjacent to the Iao
Theater.

5. Upgraded infrastructure including new sidewalks, drainage
facilities, and wastewater and water lines where needed.

6. Enhanced business climate including a reduction in regulatory
impediments and new market development initiatives.

4. What can the MRA provide to promote the revitalization of the Wailuku Redevelopment Area?

1. Clear, focused mission to act on and advocate for the economic
and physical revitalization of areas within the Wailuku Redevelopment Area.

2. Regulatory relief from building, zoning and parking requirements
that aren't suitable for older commercial areas.

3. One stop permit review to reduce the risk, uncertainty and time that it takes to make an investment or start a business in Wailuku.

4. Access to federal funds for communities that meet federal criteria
for slum and blight designation and have an approved Redevelopment Plan.

5. Innovative public finance tools such as tax increment and community district financing to upgrade infrastructure and supplement services provided by the County such as sidewalk maintenance and cleaning, trash removal, landscaping and security.

6. Forum for public participation with established notification procedures, meeting requirements and mechanisms to facilitate community input into the planning process.

7. Design review to maintain town character, view planes and historical assets.

5. How was the public involved in the development of the Plan?

Throughout 1999 and early 2000 the MRA conducted workshops, community meetings and public hearings to formulate the recommendations in this Plan. Specifically, the following types tools were utilized to encourage public participation during the planning process:

1. Community-based workshops.

2. Wailuku Growth by Design Visioning Workshop - February 1999 (70 participants)

3. Community meeting (60 participants)

4. Stakeholder notification and input

5. Flyers delivered to town merchants.

6. Direct mailouts to affected landowners.

7. Meetings with the Wailuku Landowner Task Force

8. Small Town Code stakeholder survey

9. Maui Redevelopment Agency - 12 public meetings

10. Wailuku Main Street Association participation, review and comment

11. Wailuku Main Street Association (WMSA) small town revitalization conference - October, 1999

12. Televised (Akaku) repeats of the WMSA conference.

13. WMSA special committee (design, parking, etc.) reviews

14. Maui Planning Commission review and approval

15. Public workshop and site inspection - November 22, 1999

16. Public workshop - January 10, 2000

17. Public hearing - January 25, 2000

18. Window exhibit along Market Street

19. Radio spots / interviews

20. Newspaper press releases and feature stories in the Maui News, Honolulu Star Bulletin, Pacific Business News.

6. What is the Council's role as it relates to their review of the Wailuku Redevelopment Area Plan (Plan)?

1. To find that the Redevelopment Area is a "blighted area" pursuant
to Hawaii Revised Statutes (HRS) Section 53-1(3).

2. To review and approve, amend and approve or disapprove the Plan by resolution as required by HRS 53-6(b).
Hawaii Revised Statutes

7. What is a blighted area?

The definition of a "blighted area" as established by HRS, Subsection 53-1(3)is as follows:

An area (including a slum area), whether it is improved or unimproved, in which conditions such as: the dilapidation, deterioration, age, or
obsolescence of the buildings or improvements thereon; inadequate
ventilation, light, sanitation, or open spaces, or other unsanitary or unsafe conditions; high density of population and over- crowding; defective or inadequate street layout; faulty lot layout in relation to size, adequacy, accessibility, or usefulness; diversity of ownership; tax or special assessment delinquency exceeding the fair value of the land; defective or unusual conditions of title; improper subdivision or obsolete platting; existence of conditions which endanger life or property by fire or other causes; or any combination of these factors or conditions predominate, thus making the area an economic or social liability, or conducive to ill health, transmission of disease, infant mortality, juvenile delinquency, or crime, or otherwise detrimental to the public health, safety, morals, and welfare.

Hawaii Revised Statutes (HRS) 53-1(3)
Urban Renewal Law

8. What criteria were used to establish the proposed boundary ?

The following criteria were used to establish the proposed boundary:

1. Conditions within the area meet the slum and blight criteria as set forth in HRS Section 53-1(3);

2. The area is in a commercial use, designated for a commercial use or adjacent to a commercial use;

3. Existing conditions within the area (land use pattern, condition of
building stock and infrastructure systems, etc.) are such that the area could benefit from the tools that the MRA has to promote physical and economic revitalization; and

4. The area functions as an integrated unit, and is of such a scale that project implementation is practical and feasible.

9. What is the process for reviewing the Plan at Council ? (HRS 53-6(b))

1. Review and approve, amend and approve or disapprove the Plan by resolution at a public hearing.

2. Publish a notice of the public hearing on three separate days. The
first notice shall be published at least 10 days prior to the public
hearing.

3. Any amendment by the Council must be accepted by the Maui Redevelopment Agency prior to final approval by the Council.

4. Subsequent to Council approval of the Redevelopment Plan, notice
of the approval shall be published in at least three publications.

5. Proceedings with respect to the Redevelopment Project shall be stayed 30 days after the first publication of approval.

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Wastewater Injection Wells

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1. Why are wastewater injection wells used?

Every day, residents, businesses and visitors in our county send over 14.6 million gallons of
wastewater down drains that lead to our sewer systems. This is a substantial amount for our sewer infrastructure to manage.

An excess of approximately 11.4 million gallons per day of reclaimed water is produced at County of Maui
treatment facilities. Since the County of Maui does not have sufficient storage and distribution capability to utilize all of the reclaimed wastewater produced on our islands, the excess is sent to the injection wells.

The County of Maui wastewater treatment plants and injection wells reduce the impact of human waste on the environment.

2. What is an injection well?

An injection well is a deeper-than-wide pipe that is placed vertically into the ground. Injection wells are located downstream of any potable water sources. The County of Maui uses Class V injection wells as a means of disposing the treated domestic, commercial and industrial wastewater that has been processed at County of Maui sewage treatment plants. The EPA estimates that there are over 1.7 million injection wells throughout the United States.

3. What happens in an underground injection well?

Only highly-treated wastewater goes into all of the County of Maui’s underground injection wells. The County of Maui processes this water to remove solids and contaminates to dramatically improve the water quality so that it can be reintroduced into our environment with minimal effect.

Wastewater discharged into wells is absorbed by natural geologic formations, which complete the treatment by natural filtering through rock and sand layers. When properly sited, constructed and operated, injection wells are an economical, environmentally responsible and effective tool for safe wastewater management.

4. How many underground wastewater injection wells are owned and operated by the County of Maui?

The County of Maui owns and operates 18 wells: eight in Kahului, four in Lahaina, three in Kihei and three in Kaunakakai on Molokai. Seventeen of the injection wells in Maui County range in depth from 180 to 385 feet; Molokai has one that is 29 feet deep.

5. Where are the County of Maui’s injection wells located?

Except for one well on Molokai, which is located less than a mile from the Kaunakakai Wastewater Treatment Plant and monitored on a regular basis, County of Maui wells are located within our wastewater treatment plant sites to allow close monitoring of use and performance and avoid potential pumping costs that would otherwise be passed on to sewer users.

6. Are there privately-owned and operated wastewater injection wells in the county?

Yes. There are numerous privately-owned and operated injection wells in our county. Many
privately-owned condominiums and businesses in areas that were built outside of existing County of Maui sewer service have their own injection well(s). Single-family homes built outside sewer service areas use cesspools or septic systems discharging minimally treated waste directly into the ground.

7. Does the County of Maui own or operate any wastewater injection wells in Maalaea?

No. The injection wells adjacent to Maalaea are privately-owned and operated by the condominiums in the area. They are shallow compared to the County of Maui’s injection wells, and do not undergo the same level of treatment as is done in County of Maui treatment facilities.

8. How long has the County of Maui operated underground wastewater injection wells?

In the mid-1970s, the County of Maui began switching over to treatment plants and injection wells, replacing pipes that discharged sewage into the ocean, in order to comply with the Clean Water Act created by the federal government to protect near-shore ocean waters.

9. What happened prior to the mid-1970s before the County of Maui put in injection wells to comply with the federal Clean Water Act?

Raw, untreated sewage was discharged directly into near-shore ocean waters.

10. Are algae blooms and coral reef damage caused by the reclaimed water sent down the injection wells?

Studies do not prove that nutrients (including nitrogen) from these wells are the sole or most
significant source of blooms or reef damage. While independent studies detected injection well discharge in some areas of algae blooms, other sources from rainfall runoff, reef siltation, agricultural fertilizer, over-fishing and human interaction must also be analyzed as contributing causes. It is important to thoroughly consider and identify all sources so that efforts to eliminate damage are successful.

11. Who regulates (controls) wastewater injections wells?

The United States Environmental Protection Agency (EPA) and the state Department of Health (DOH) are the regulating agencies responsible for overseeing health and safety requirements. The EPA and DOH approve well construction and issue permits. Industry standards for type, volume and quality of discharge into the wells are set by the federal and state government agencies.

12. Do the underground injection wells operated by the County of Maui meet standard requirements?

Yes. All of the County of Maui’s 18 underground injection wells go through regular testing and reporting in order to verify proper well operations and maintenance. The County of Maui’s injection wells are approved by the EPA and the DOH as an environmentally sound, effective and safe disposal method.

13. What is the quality of the water discharged into the wells?

The water sent to the injection wells at the County of Maui treatment plants looks no different than your tap water at home. In producing this water, the County of Maui goes beyond the minimum requirements set by state and federal regulators.

Our permits require that the water consist of no more than 30 mg/l of Biochemical Oxygen Demand (BOD5), 30 mg/l Total Suspended Solids (TSS) and 10mg/l of Total Nitrogen. Nevertheless, our plants typically deliver water far cleaner than required. The County of Maui’s treatment plants normally produce effluent with less than 5mg/l BOD5 and TSS.

Our treatment plants use an aerobic biological process, nutrient removal and filtration. Because the water contains between 4 and 10 mg/l of Total Nitrogen (the regulatory limit is 10mg/l) - the effluent that our treatment facilities produce actually meets federal and state drinking water standards for Total Nitrogen.

14. How much of our wastewater is recycled?

Currently, 22% of our wastewater is recycled and reused for landscape, golf course and
agricultural irrigation, fire control and construction dust control. It is important to note that during rainy periods less recycled wastewater is needed and therefore less utilized – resulting in a larger percentage disposed of through injection wells.

By making use of recycled water that comes from treated wastewater, potable water can be
conserved.

15. Why can’t the County of Maui reuse all of the recycled water its treatment facilities produce instead of routing it through underground injection wells?

More wastewater could be reused if there were additional pipeline infrastructure available. Because distributing recycled water requires a separate and dedicated pipeline, additional pipeline systems will need to be built and put in throughout the county in order to increase the amount of wastewater that is recycled. Any costs to plan, build and install new systems would be shouldered by county taxpayers.

16. What are the alternatives to using injection wells?

Alternatives being considered around the world include expanding R-1-quality water recycling
systems for landscape irrigation, agriculture or recreational facilities; constructing deep ocean
outfalls; directly discharging to the ocean, waterways or streams; recycling to R-0 standards for reintroduction into drinking water; developing huge ponds for natural evaporation; applying to the ground; or a combination of several of these methods. Technology for these methods exists today; however, each alternative carries varying economic, social and environmental costs that need to be considered; in most cases, the alternatives incur significant costs that must be supported by taxpayers.

17. If the counties are required to improve existing standards and increase the use of recycled water, are federal funds available to fulfill such mandates?

Probably not. It is likely that any federal mandate will NOT be accompanied by federal funding support. Improvements and construction of additional pipelines can be expected to come from local County government through increased sewer and water usage fees.

18. Would my sewer rate be affected by any improvements or infrastructure needs?

Yes. Since the early 1990s, federal grant funding for wastewater treatment plants throughout the nation stopped, placing the burden on local governments to assess user fees to pay for operations, maintenance and replacement costs.

Wastewater facilities depend entirely on user fees and do not receive funding from the County of Maui’s general fund. Thus, any unfunded federal mandate would result in increased costs paid for by sewer system customers.

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Water - Chloramines

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1. Are chloramines new?

No. Many cities in the USA and Canada have used chloramines for decades.

2. Why does the Maui DWS use chloramines in the Upper Kula system?

Your water is surface water from the Waikamoi forest reserve, which is treated by microfiltration at the Olinda Water Treatment Facility. The Maui Department of Water Supply recognizes the need to keep disinfection as consistent and stable as possible throughout the water system. The Maui DWS uses chloramines for their ability to last in the distribution system, for their lack of taste and odor and for their safety. It has been shown that chloramines help deliver water to you with the lowest possible levels of trihalomethanes (THMs).

3. What are trihalomethanes (THMs)?

THMs are chemical compounds that are formed when chlorine mixes with naturally occurring organics in water. The U.S. Environmental Protection Agency (EPA) conducted tests, which determined that chloroform (one of the THMs) is carcinogenic when consumed by laboratory animals in large quantities over a prolonged period of time, and is a suspected carcinogen for people. EPA set a standard of 100 parts per billion as the safe maximum level of THMs in drinking water.

4. Are chloramines safe?

Yes. Chloramines have been used safely in the USA and Canada for many years. EPA accepts chloramines as a disinfectant and as a way to avoid THM formation. Were it not for some kind of disinfectant in drinking water, disease-causing organisms such as typhoid and cholera could be carried in your drinking water. Chloraminated water is safe for bathing, drinking, cooking and all uses we have for water every day. However, there are two groups of people who need to take special care with chloraminated water: kidney dialysis patients and fish owners.

5. Why do kidney dialysis patients have to take special precautions?

In the dialysis process, water comes in contact with the blood across a permeable membrane. Chloramines in that water would be toxic, just as chlorine is toxic, and must be removed from water used in kidney dialysis machines. There are two ways to do that - either by adding ascorbic acid or using granular activated carbon treatment. Medical centers that perform dialysis are responsible for purifying the water that enters the dialysis machines.

6. Do medical centers, hospitals, and clinics that perform kidney dialysis know about chloramines?

Yes. All medical facilities should know about the effects of chloramines. If you have any doubt, please ask your physician.

7. What should people with home dialysis machines do to remove chloramines?

You should first check with your physician who will probably recommend the appropriate type of water treatment. Often, home dialysis service companies can make the needed modifications, but you should check with your physician to be certain.

8. Are other areas of Maui County affected by chloramines?

No. Water for the rest of the Maui DWS system is disinfected by chlorination. This includes Central Maui, Molokai, East Maui, West Maui, Makawao, Haiku, Pukalani, and Lower Kula.

9. If chloramines are toxic, won't they harm people and pets?

Chloramines are harmful when they go directly into the bloodstream, as happens in kidney dialysis. Fish also take chloramines directly into their bloodstreams. That's why chloramines must be removed from water that goes into kidney dialysis machines or is used in fish tanks and ponds.

10. If chloramines shouldn't mix with blood, is it safe to drink water containing them?

Yes. Everyone can drink water that's chloraminated because the digestive process neutralizes the chloramines before they reach the bloodstream. Even kidney dialysis patients can drink, cook, and bathe in chloraminated water. It's only when water interacts directly with the bloodstream - as in dialysis or in a fish's gill structure - that chloramines must be removed.

11. How about washing an open wound, such as a cut, with chloraminated water?

Certainly. Even large amounts of water used in cleaning a cut would have no effect because virtually no water actually enters the bloodstream that way.

12. Can people with kidney ailments, on low-sodium diets, or with diabetes use chloraminated water?

Yes. People with those medical problems can use chloraminated water for all purposes.

13. If chloramines are harmful to fish, how can people safely drink the water?

Chloraminated water is no different than chlorinated water for all of the normal uses we have for water. Water that contains chloramines is totally safe to drink. The digestive process neutralizes the chloramines before they reach the blood stream. Even kidney patients can drink and bathe in chloraminated water.

14. Can pregnant women and children drink chloraminated water?

Yes. Everyone can drink water that contains chloramines.

15. What about people who are sensitive to chemicals?

The amount of chloramines will be extremely small - no more than 2 parts per million parts of water. If you are concerned that even this low concentration might cause problems for you, check with your physician. The predominant type of chloramines will be monochloramine (NH2Cl) and will be in the ratio of 5 parts chlorine to one part ammonia-nitrogen.

16. Will chloramines change the pH of the water?

No. The pH of the water will remain the same as before.

17. What will water taste like with chloramines?

If you notice any change at all, you may find the water has less of a chlorine odor or taste.

18. o home water softeners remove chloramines?

Most water softeners are not designed to remove chloramines.

19. Does bottled water have chloramines?

It could. If the bottled water company uses water supplied by a water district that uses chloramines, then the water it provides will have chloramines in it, unless the company takes special steps to remove them.

20. Will chloramines affect my swimming pool?

No. You will still need a free-chlorine residual to retard algae and bacteria growth. The chlorine chemicals and test kits you currently use can still be used with confidence. Contact your local pool supply store for any specific questions.

21. How about using chloraminated water on ornamental plants, vegetables or fruit and nut trees? Will beneficial soil bacteria be harmed?

The small amount of chloramines should have no effect on plants of any type. Beneficial bacteria will generally be protected by the soil in which they live. Chloramines will be removed by the high chlorine demand in the soil.

22. How do chloramines affect fish?

Chloramines are toxic to fish, shellfish, reptiles and amphibians and must be removed from water, just as chlorine is toxic and must be removed. You may not have had to remove chlorine from your aquarium water, however, because it disappears rapidly on its own. This is not the case with chloramines and steps should be taken to remove chloramines. Most pet stores have sold dechlorinating agents for years and, generally, have recommended using them. The chemicals used to remove chlorine should work just as well for chloramines. Several manufacturers have been adding chloramine information on labels on their products for years.

23. Won't letting water sit for a few days remove chloramines from tank or pond water?

No. Unlike chlorine, which dissipates when water sits for a few days, chloramines may take weeks to disappear. If you don't want to use a dechloraminating chemical, the next best solution is to install a granular activated filter and allow sufficient contact time.

24. If only a small amount of water is added to an aquarium or pond to make up for evaporative loss, do chloramines still have to be removed?

This will depend on the amount of water added in relation to the size of the aquarium or pond and the time period over which it's added. An alternative is to monitor for a total chlorine residual in the aquarium or pond while adding the chloraminated water. Chloramine residuals in water used to keep fish should be kept below 0.1 mg/L. Total chlorine test kits are available from pet stores, pool supply stores and chemical supply houses. Make sure that the kit is for "total chlorine" or "combined chlorine," not "free chlorine." A free chlorine test of chloraminated water would read zero but still be toxic to fish.

25. Are both salt and fresh water fish affected by chloramines?

Chloramines will have to be removed if the water used to make salt water solution comes from a chloraminated supply. Chloramines affect salt water fish just as they effect fresh water fish.

26. Do chloramines pose a hazard to koi?

Yes. Koi are just as susceptible to chloramines as any other fish.

27. Will a carbon filter remove chloramines?

Yes. However, it must contain high quality granular activated carbon and you must permit sufficient contact time between the water and the carbon.

28. Will reverse osmosis remove chloramines?

No. Salts can be caught by the permeable membranes but chloramines pass through easily.

29. Will chloramines be removed by boiling the water?

No. Boiling is not an effective method of removing chloramines from water. The only practical methods for removing chloramines from water are using a water conditioner which contains a dechloraminator or by using granular activated carbon.

30. How much of a dechloraminating agent or what type of granular activated filter should be used?

Ask your pet supplier or read the instructions on the container or equipment.

31. What are the effects of ammonia on fish?

Ammonia can be toxic to fish, although all fish produce some ammonia as a natural byproduct. Ammonia is also released when chloramines are chemically removed. Although ammonia levels may be tolerable in individual tanks or ponds, commercial products are available at pet supply stores to remove excess ammonia. Also, biological filters, natural zeolites and pH control methods are effective in reducing the toxic effects of ammonia.

32. Mosquito control agencies sometimes use fish to eat mosquito larvae. Will these fish be affected?

They would be affected if the water in the channels or ponds is chloraminated. Most water that runs into channels, however, would be agricultural, landscaping, or storm water drainage. After water has been used for one purpose, it probably would not have enough residual chloramines to affect the fish.

33. Will chloraminated water used for agricultural purposes have any effect on fish in adjacent streams?

Most water which runs into streams and ponds would be agricultural, landscaping, or storm water drainage. After water has been used for one purpose, it probably would not have enough residual chloramine to affect fish.

34. Can film development be affected by chloramines?

Yes. Chloramines have the potential to stain photographic emulsions or retard development. Please contact your equipment manufacturer and your chemical supplier to determine if chloramines will effect your set up. If you need to remove the chloramines there are two recommended methods for the removal of chloramines, use f specific reagents or a granular activated carbon (GAC) filter.

35. Who can I call if I have questions about the quality of my drinking water?

Call the Maui Department of Water Supply laboratory at (808) 270-7550.
Please view the Water Quality Report for Upper Kula for more information and details on the amount of THMs in the area's water system.

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Water - Quality Report

Show All Answers

1. What are the sources of drinking water?

The sources of drinking water (both tap and bottled water) include rivers, lakes, streams, ponds, reservoirs, springs, and wells. As water travels over the surface of the land or through the ground, it dissolves naturally-occurring minerals and radioactive material, and can pick up substances resulting from the presence of animals or from human activity.

Contaminants that may be present in source water include:
• Microbial - viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife
• Inorganic - salts and metals, which can be naturally-occurring as a result of urban runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming
• Pesticides or herbicides - may come from a variety of sources such as agriculture, storm water runoff, and residential uses
• Organic chemical - includes synthetic and volatile organics, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems
• Radioactive contaminants - can be naturally-occurring or be the result of oil and gas production and mining activities
In order to ensure that tap water is safe to drink, the EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.

2. Why are there contaminants in my drinking water?

Drinking water, including bottled water, may reasonably be expected to contain at least small amounts of some contaminants. The presence of contaminants does not necessarily indicate that water poses a health risk. More information about contaminants and potential health effects can be obtained by calling the Environmental Protection Agency’s Safe Drinking Water Hotline at 1-800-426-4791.

3. Is my drinking water safe to drink?

Yes. The Department of Water Supply makes the quality of your drinking water its number one priority. To maintain our commitment to you, we routinely collect and test water samples every step of the way-from the source waters right to your home-checking purity and identifying potential problems. We monitor your drinking water according to EPA regulations to ensure that it meets all state and federal standards. Our goal is and always has been to provide you with a safe and dependable supply of drinking water.

4. How often is my water tested?

Every week our water is tested by our certified microbiologists at the source and within the distribution system for any bacteriological contamination. Chemicals are analyzed on a timetable established by state/EPA requirements.

5. How can I get my water tested?

You can contact the County of Maui Water Supply Lab at 808-270-7550 for information about free lead testing. For more extensive testing, private labs can test your tap water for a fee. Not all labs are accredited to test for all contaminants. For information about accredited labs, call the County of Maui Water Supply Lab or the State of Hawaii Department of Health, Safe Drinking Water Branch at toll free 800-468-4644 ext. 64258.

6. Do I need to take special precautions?

Some people may be more vulnerable to contaminants in drinking water. Immuno-compromised persons such as persons with cancer undergoing chemotherapy, persons who have undergone organ transplants, people with HIV / AIDS or other immune disorders, some elderly, and infants can be particularly at risk for infections.

These people should seek advice about drinking water from their health care providers. You may also inquire about EPA / CDC guidelines by calling the Safe Drinking Water Hotline at (800) 426-4791.

Maui DWS water in the Upper Kula area is treated with chloramines, a disinfectant that produces fewer disinfection by-products such as trihalomethanes. As such, customers who have unique water quality needs including those who use specialized treatments such as kidney dialysis machines or fish owners should make the necessary adjustments to remove chloramines.

7. Do I need to filter my water?

Home water filters are not necessary. They can be helpful if you have lead plumbing in your home or want to remove chlorine. HOWEVER, if you choose to have a water filter, it must be maintained and replaced according to manufacturer instructions. Talk to your supplier if you have questions about your filter. Maui DWS does not monitor nor oversee the use of water treatment systems on private property.

8. What is the pH of my water?

The pH of water varies by districts:

Please see Water pH Chart for details.
Water pH Chart

9. Is there fluoride in my water?

The Maui DWS does not add fluoride to your water. If you are concerned about your children’s dental health, please talk to your pediatrician or dentist.

10. Do I have hard or soft water?

Hardness is measured in milligrams per liter (mg/L), parts per million (ppm) or grains per gallon. Hardness is caused by a combination of dissolved minerals.

Water Hardness Scale

11. What can I do about chlorine taste and odor?

Chlorine kills organisms that may cause disease. If you choose to remove the chlorine with a filter, refrigerate the water to limit bacterial re-growth. Other alternatives include: Filling a pitcher and letting it stand in the refrigerator overnight (this is the best way), filling a glass or jar with water and letting it stand in the sunlight for 30 minutes, or heating water to approximately 100 degrees Fahrenheit.

12. I live on a dead-end (cul-de-sac) and my water has a yellow tinge to it. Is this okay?

You can open all the faucets in your home until the water clears up; this will bring fresh water to your home and improve its water quality. Or if you prefer, you may call the DWS service number at 808-270-7633 to have personnel flush the dead-end main.

13. Why is my water milky?

It is understandable to be concerned about the safety of your water when it has a milky appearance, however the most common cause of milky water is tiny air bubbles and the water is safe to drink. The air bubbles can be caused by changes in pressure as the water travels from the distribution system to your household tap; water under pressure absorbs more dissolved oxygen than water that is not pressurized. Another cause of milky water can be from air trapped in mainlines. The presence of air bubbles does not affect the safety or quality of the water. Drinking water produced by the MDWS meets all Federal and State drinking water standards and is routinely tested throughout the month to ensure its compliance. The MDWS provides two barriers of protection to ensure that the water is safe from the moment of disinfection to the delivery at your household tap.

The two barriers of protection are the maintenance of steady water pressure and the maintenance of chlorine residual throughout the system. Both pressure and chlorine residual are monitored by the MDWS staff in order to ensure that our drinking water is safe and in compliance with both Federal and State drinking water standards.

• Water Pressure: A minimum pressure of 20 psi is required by regulation and the pressure in the MDWS distribution system can range from 50-160 psi depending on location. The maintenance of pressure in the distribution system prevents outside contaminants from entering into the pipes during a leak or pipe failure.

• Chlorine Residual: A minimum chlorine residual of 0.20 mg/L chlorine is maintained and the chlorine residual in the distribution system can range from 0.5-1.5mg/L depending on location. The maintenance of a chlorine residual prevents potential microbial contamination that could occur from a loss of pressure in the pipes.

In order to get rid of the appearance of air bubbles, the best thing to do is fill a pitcher with water and let it sit open to the air until all the air bubbles have disappeared. If you have any concerns about your water please call the DWS Lab at 808-270-7550

14. How can I tell if air bubbles are causing my water to look milky?

There is a simple test you can perform to verify if the milky water is due to air bubbles. First, fill a clear glass with cold water from the tap and then set it on a counter top or table. Observe the glass, the milky appearance of the water should begin to clear from the bottom of the glass as the air bubbles rise to the top of the glass. After several minutes most of the air bubbles will have disappeared and the water should look clear.

Water Comparison Test

15. How can I get my rain catchment system water tested?

Rain catchment testing is provided by the state through an accredited lab for a fee. For information about catchment systems and catchment system water testing contact the
Dept. of Health Safe Drinking Water Branch toll free at 800-468-4644 ext. 64258 or go to http://health.hawaii.gov/sdwb/raincatchment/

The University of Hawaii also provides extensive information on rain catchment systems as well as provides home testing kits for a fee. For more information, call 808-329-2861 or visit http://www.ctahr.hawaii.edu/hawaiianrain/index/html
University of Hawaii - Rain Catchment Systems

16. What other contaminants may be found in my drinking water?

• Radon - Radon is a naturally-occurring radioactive gas that you cannot see, taste, or smell. It is found all over the U.S.A. It can move from the ground into a home through cracks and holes in foundations. Compared to radon entering the home through soil, radon from tap water will be a very small source of radon in indoor air.
• Disinfection By-Products-During disinfection, certain by-products form as a result of chemical reactions between chlorine and naturally-occurring organic matter in the water. The disinfection process is carefully controlled and monitored so that it remains effective, while keeping the levels of disinfection by-products low.

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Water Quality - Lead and Copper

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1. Where does lead come from?

Lead is not detectable in the DWS system. It comes from lead-based solder, lead service lines, brass faucets, and bronze components. It is mainly found in older homes (pre-1986) where lead-based solder was used, or in homes in which high lead brass fixtures were used in plumbing systems.

New fixtures can also leach lead. Regardless of the age of your home, you should get your water tested at the DWS Laboratory to find out for sure if your plumbing is leaching lead. The testing is free for Upcountry customers. Call (808) 270-7550 for more information. More information on lead and copper

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Water-Conservation

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1. How can I obtain water conservation information?

Check out the conservation page for a handful of articles on how you can conserve water. Also, you can call the Water Resources & Planning Division at 463-3110 and leave a message on the recorder.
Water conservation information

2. Maui County has a reliable water supply, so why should I conserve?

There are lots of good reasons to conserve water. Here is our top ten list:
1. It's the responsible thing to do.

2. You'll also save on water bills.

3. Model responsible behavior for children.

4. Save on sewer (wastewater) bills.

5. Protect fragile ecosystems by reducing stream-flow draw.

6. Save money for your children -- every two percent conserved pushes back expansion by one year.

7. Save money on heating bills.

8. Reduce load on wastewater treatment plants, delaying the need for expansion.

9. Preserve our most precious natural resource.

10. Reduce storm water pollution.

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Water-Drought Related

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1. What is causing the taste and odor experienced by some Upcountry Maui County Department of Water Supply (DWS) customers?

The earthy or musty taste or odor in drinking water in the Upcountry district is caused by an increase in the existence of Geosmin and MIB (2-methyl isoborneol). These compounds are naturally occurring and are produced by the decaying of leaves and other organic material.

Geosmin produces an odor similar to overturned rich soils and is present in foods such as beets, spinach, and mushrooms. MIB are naturally occurring compounds found in surface waters as organic molecules produced by algae. The substances are detectable by the human nose even at very low concentrations, and some individuals are extremely sensitive to Geosmin. Neither compounds are harmful to people.

2. Is the quality of my water affected?

While the taste and odor can be unpleasant, Geosmin and MIB are not toxic or harmful. The water remains safe to drink. On-going testing will be conducted to ensure safe drinking water. Current testing continues to show an absence of harmful bacteria and other pathogens in the water.

3. How do I know that my water is still safe to drink?

The water supplied by the Department of Water Supply to Upcountry residents continues to meet all Federal and State drinking water standards and remains safe to drink based on on-going water treatment processes and water quality results.

4. What is causing the increase in the levels of Geosmin and MIB?

The increase of Geosmin and MIB stems from a decrease in the flow of surface water in Upcountry ditches, resulting in a decrease in the level of aeration. This decrease in the flow of water is due to HC&S stopping its usage of water for irrigation. The slower moving water becomes stagnant, resulting in a different odor and taste for consumers, even after it goes through the county's water treatment process.

5. Where is the odor and taste occurring?

The DWS has received calls from the Pookela, Pukalani, Makawao areas, especially from consumers who live at the end of a cul-de-sac or a dead-end line.

6. How long will the taste and odor last?

It is hard to predict how long the taste and odor will last; however, the Department of Water Supply is considering all options to resolve this issue.

7. Does Geosmin occur elsewhere?

Geosmin is common in many other jurisdictions throughout the United States, Canada and elsewhere in the world.

8. Will Geosmin or MIB negatively impact aquariums?

Geosmin and MIB may be absorbed by fish and produce an off-taste or odor. However, it is not toxic to fish or other aquatic life. Aquarium owners can filter their water through an activated carbon filter, ozone or UV system to reduce the Geosmin and MIB levels further if this is a concern.

9. Will Geosmin or MIB affect kidney dialysis or other health issues, such as incisions from recent surgeries?

No, Geosmin and MIB are taste and odor compounds.

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Water-Employment

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1. What types of employment opportunities are available with the Maui Department of Water Supply and how do I get a job with the department?

The Maui Department of Water Supply employs accountants, engineers, clerical personnel, pipefitters, microbiologists, heavy equipment operators, mechanics, water treatment plant operators and more. The department hires the most qualified candidates for each of our positions.
If you have what it takes and are interested in a career with the Department of Water Supply, check with the County of Maui's Department of Personnel Services to see the current list of continuous recruitment vacancies. The Department of Personnel Services handles recruitments for all vacancies for the Department of Water Supply. Job openings are posted in the Personnel Services office, located at Ka Lana O Maui, 200 S. High Street, Wailuku, HI 96793, on the 6th floor. Openings are also advertised with local newspapers, including the Maui News. County positions are also listed with America's Job Bank.
Employment Opportunities

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Water-General

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1. COVID-19 and Drinking Water

The U.S. Environmental Protection Agency recommends that Americans continue to use and drink tap water as usual. The World Health Organization has stated that “the presence of the COVID-19 virus has not been detected in drinking water supplies and based on current evidence the risk to water supplies is low”. 

• EPA - Coronavirus and drinking water and wastewater

2. 24-hours Operations Trouble Calls (All Areas)

Broken Mains, Leaks, Water Quality, Low Pressure

Phone: (808) 270-7633

3. What should I do about drinking water in case of an emergency?

How much water do I need? Consumers should ensure a safe supply of water for emergency use, by storing at least two (2) quarts of water per person per day that you expect an emergency to last. In other words, a supply of two gallons of water per person should last for 4 days. Don't forget to have some water on hand for your pets.

Don't wait to store water supplies. It would be wise to clean containers you will be using to store water ahead of time. Once you have been advised to store water, it would be best not to wait until the last minute, as many other people will be trying to draw water at the same time.

How can I disinfect my water for drinking?

If the water system did not have any main breaks or loss of water pressure, the water quality can generally be assumed to be safe for drinking. Otherwise, any water that will used for drinking, cooking, or brushing the teeth should be properly disinfected before use.

Consumers should listen to the radio for advisories on the areas where water has become contaminated and unsafe to drink. Follow directions and advisories from the Maui Department of Water Supply, Civil Defense, or the Department of Health on disinfecting water and/or the location of alternative water supplies.

Should there be any concerns over the safety of the potable water, the following may be considered for disinfecting water:

Heat and strain the water through a clean cloth into a container to remove any sediment or floating matter.
Boil the water vigorously for 2 to 3 minutes.
Allow the water to cool. The flat taste caused by boiling is easily removed by adding a pinch of salt to each quart of boiled water or pour the water back and forth from one clean container to another.

Chemical Treatment

When boiling water is not possible, chemical disinfection should be used. The two chemicals commonly used are chlorine or iodine. Strain the water as in step #1 above and purify with chlorine or iodine as follows:

Chlorine - Any household bleach solution (plain, not scented) that contains hypochlorite may be used for disinfection. The strength is given on the label; use the following to determine the amount of chlorine to add per quart of water.

Available Chlorine Drops per Quart of clean water*
1% 10
4-6% 2
7-10% 1
*Double the amount for turbid (cloudy) water

The treated water should be mixed thoroughly and allowed to stand for 30 minutes. The water should have a slight chlorine odor, if not, repeat the dosage and allow the water to stand for an additional 15 minutes. If the treated water has too strong a chlorine taste, it can be made palatable by allowing the water to stand exposed to the air for a few hours or by pouring it from one clean container to another several times.
Iodine - Common household iodine from the medicine chest or first aid kit package may be used to disinfect water. Add five (5) drops of 2% United States Pharmacopeia (U.S.P.) tincture of Iodine to each quart of clear water. For turbid water add 10 drops and let the solution stand for at least 30 minutes.

4. What are the hours of operation for the Department of Water Supply?

In general, the Department’s hours of operation are from 7:45 a.m. to 4:30 p.m. on weekdays (Monday through Friday). At the Kalana O Maui Building in Wailuku, the Customer Service Window on the 5th Floor Front Window is open from 8:00 a.m. to 4:00 p.m. on weekdays. The Department is closed on weekends and holidays. For a breakdown of the hours of operation by division, click on the link Water Hours of Operation.

Water Hours of Operation

5. Does DWS make a profit?

No. DWS is a non-profit County of Maui department. The DWS budget is completely funded through the rates charged for water services provided to customers. Rates are approved by the Mayor and County Council. The Department does not receive any tax revenues.

6. I'm confused with all this water terminology. Where can I find the definitions of some common water terms?

Check out the glossary page. There you will find a listing, in alphabetical order, of the Department's most commonly used terms and their definitions. If you are still confused or can't find the term you are looking for, you can always call customer service at (808)270-7730. Glossary of water terms

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Water-Quality

Show All Answers

1. What are some sources of VOCs?

Household products including:

Paints, paint strippers, varnishes, stains, and other solvents

Wood preservatives

Aerosol sprays

Cleansers and disinfectants

Moth repellents and air fresheners

Stored fuels, leaking fuel tanks, and automotive products including motor oil

Hobby Supplies

Dry-Cleaning wastes

Pesticides

Other products including:

Building materials and furnishings

Office equipment such as copiers and printers, correction fluids and carbonless copy paper

Graphics and craft materials including glues and adhesives, permanent markers and photographic solutions.

2. Does EPA regulate volatile organic compounds (VOCs) in household products?

Yes.

3. Does reverse osmosis remove VOCs?

By itself, the reverse osmosis process cannot take out VOCs. The VOCs will pass through the membrane just like oxygen does.  Reverse osmosis systems will only take out VOCs, if they have a carbon pre-filter or post-filter.  Contact the manufacturer for specific capacities of your system. Keep in mind that filtration systems require regular maintenance/preventative maintenance in order to work properly. 

4. Are VOCs dangerous?

It is difficult to generalize the dangers of waterborne VOCs because there are so many different variations of them. Furthermore, there has not been extensive testing done to determine the health risks posed by many of the household products that release VOCs. But, there is evidence exposure to VOCs has negative side effects. According to the EPA, volatile organic compounds are associated with irritation of the eyes, nose, and throat, headaches, loss of coordination, and nausea. Prolonged exposure can cause damage to the liver, kidneys, and central nervous system. Whether or not they are carcinogenic is still contested. Some organics have manifested as cancerous in animals, and there are some that are suspected to cause cancer in human beings. 

5. What are VOCs?

Volatile Organic compounds are chemicals that both vaporize into air and dissolve in water, having a high vapor pressure and low water solubility. Many VOCs are human-made chemicals that are used and produced in the manufacture of paints, pharmaceuticals, and refrigerants. VOCs typically are industrial solvents, such as trichloroethyene, fuel oxygenates, such as methyl tert-butyl ether (MTBE); or by-products produced by chlorination in water treatment, such as chloroform. VOCs are often components of petroleum fuels, hydraulic fluids, paint thinners, and dry-cleaning agents.

VOCs are emitted as gases from certain solids or liquids. VOCs include a variety of chemicals, some of which may have short and long-term adverse health effects. Concentrations of many VOCs are consistently higher indoors (u to ten times higher) than outdoors. VOCs are emitted by a wide array of products numbering in the thousands. Examples include: paints and lacquers, paint strippers, cleaning supplies, pesticides, building materials and furnishings, office equipment such as copiers and printers, correction fluids and carbonless copy paper graphics and craft materials including glues and adhesives, permanent markers, and photographic solutions. 

Organic chemicals are widely used as ingredients in household products. Paints, varnishes, and wax all contain organic solvents as do many cleaning, disinfecting, cosmetic, degreasing, and hobby products. Fuels are made up of organic chemicals. All of these products can release organic compounds while you are using them, and, to some degree, when they are stored. 

6. Where does Maui water come from?

If you live in Upcountry Maui, your water is surface water from the streams in East Maui. It's treated and disinfected at one of our three water treatment facilities (Kamole, Piiholo, Olinda) before it's delivered to your home. Customers in Haiku get their water from the Haiku or Kaupakalua wells and/or the Kamole WTF. For Central Maui (Kahului, Wailuku, Waihee, Maalaea, Kihei, and Paia) your water is groundwater from the Iao Aquifer under the West Maui Mountains. That water is naturally filtered by lava rocks, disinfected, and sent to your home. A small amount of filtered surface water is added to the Central System at the Iao WTF. Hana and Molokai also use groundwater. Lahaina has a mix of surface water and groundwater. The water treatment facilities for West Maui are located above Lahainaluna School and near the Kapalua Airport.

7. What is the pH of my water?

The pH of water in the various districts on Maui are:
Central: 7.3 - 7.9
Makawao: 7.6 - 9.1
Lahaina: 7.8 - 8.2
Lower Kula: 7.9 - 9.0
Upper Kula: 7.2 - 9.7
Molokai: 7.2 - 7.9
Hana: 7.5 - 7.9

8. Do I have hard or soft water?

Hardness is measured in mg/L (milligrams per liter). Any reading over 75 mg/L is considered as hard water. Surface water is generally soft water. Makawao, Pukalani, Lower Kula, and Upper Kula have soft water between 17 to 69 mg/L. Ground (well) water here on Maui is usually 51 to 171 mg/L.

9. What causes occasional taste and odor changes in Maui water?

All water has its own unique taste and odor characteristics. Maui, like many other water suppliers, occasionally experiences taste and odor changes. Based on the different minerals found in minute quantities in certain aquifers, the taste of the water may vary. Taste and odor problems can also come from new or old pipelines, plumbing fixtures, or changes in water quality. Customers may notice changes during severe storms with heavy rain, when reservoir water levels are low, or during temperature changes and hot weather. These changes do not affect the safety of the water. Flushing the water can solve this problem. As a general practice, water should be flushed in the morning or when not used for 6 to 8 hours.

10. Why is chlorine added to the water?

Chlorine is added to the water as a disinfectant. It is used to protect you from any harmful bacteria that may be present in the water. If you do not like the taste of chlorine, put some water in a container and let it sit overnight in the refrigerator.

11. What should I do once the boil water advisory is lifted in my area?

Residents are advised to "flush" their water following the lifting of the boil water advisory, to clear plumbing of potentially contaminated water. Please follow these guidelines:

Clean aerators: (aerators are the screens at the end of the faucets, they reduce the amount of water that comes out of the faucet and control the flow. 

Flush cold water faucets: 5 minutes with cold water.

Flush hot water faucets: To clear hot-water pipes and water heater, flush the hot water line for a minimum of 15 minutes for a typical household 40-gallon hot-water tank, 30 minutes for an 80-gallon hot water tank or larger. 

Water Heaters: run hot water from all faucets until water runs cold. Second option is to drain the water heater using spigot/release on the bottom of heater.

Flush showers: 5 minutes of a mix of hot and cold water

Toilets: flush and clean each toilet.

Dish Washers: If your machine has a sanitize cycle, run 1 cycle

Outdoor Spigots: 5 minutes, disconnect hose first.

Refrigerator Water Dispenser: flush for 5 minutes or at least 1 quart of water.

Faucet/Fridge Water Filters: consider replacing filter per manufacturer recommendation.

In-Line Water Filter: consider replacing filter per manufacturer recommendation.

Ice Makers: Discard about three batches of ice from the ice maker and sanitize the ice bin.

Water Softeners: cycle water softener per manufacturer recommendation.

Humidifiers: Discard any water used in humidifiers, Continuous Positive Airway Pressure (CPAP), oral, medical, or health care devices, and rinse the device with clean water.

12. Is it safe to do laundry during a boil water advisory?

It is safe to wash clothes as usual. 

13. How long will the boil water advisory remain in effect?

Each boil water advisory is different, making it impossible to predict how long the boil water advisory will remain in effect. The minimum duration of a boil water advisory is 48 hours. It will not be lifted until testing shows that the water meets public health standards. Boil water advisories are lifted when the water is considered safe and no longer poses a threat to public health. 

14. I have heard that you need to boil water longer than 1 minute, is that true?

For elevations below 6,500 ft. one minute is sufficient. Elevations above 6,500 ft. it is recommended that you boil water for three minutes. This is because as altitude increases and atmospheric pressure decreases, the boiling point of water decreases. To compensate for the lower boiling point of water at higher elevations, the boiling time must be increased. 

15. How do I care for my garden and houseplants during a boil water advisory?

You can use tap water for household plants and gardens. If growing herbs or edible plants, be sure to rinse with boiled or bottled water before eating.

16. Food preparation during a boil water advisory?

During a boil water advisory, wash fruits and vegetables with boiled or bottled water. Use boiled or bottled water for infant formula, Use boiled or bottled water to make beverages such as coffee, tea, or juice. 

17. How do I care for my pets during a boil water advisory?

Give pets bottled or boiled water that has been cooled. Do not use water from any appliance connected to your water line, such as ice and water from a refrigerator.

18. Is it safe to wash dishes during a boil water advisory?

If possible, use disposable plates, cups, and utensils during a boil water advisory. Household dishwashers generally are safe to use if the water reaches a final rinse temperature of at least 160 degrees F. or the dishwasher has a sanitizing cycle. Sanitize all baby bottles. 

To wash dishes by hand:

1. Wash and rinse the dishes as you normally would using hot water.

2. In a separate basin, add 1 teaspoon of unscented household liquid bleach for each gallon of warm water.

3. Soak the rinsed dishes in the water for at least one minute.

4. Let the dishes air dry completely before using them.

19. Is it safe to bath and/or shower during a boil water advisory?

Adults may continue to shower, exercising caution to ensure no water is swallowed. Use caution when bathing babies and young children. Consider giving them a sponge bath to reduce the chance of them swallowing water. Open cuts or wounds should be covered to ensure no exposure to water. 

20. Is Maui County's drinking water really safe?

Yes. Maui water meets or is better than all standards set by the federal and state governments. The U.S. Environmental Protection Agency (EPA) and the Hawaii State Department of Health require the Department of Water Supply to test the water regularly to make sure it's safe. Take a look at our Water Quality Reports. They tell you about the source of your water, show any detected contaminants or elements in the water and ensure you that your drinking water meets all safe drinking water standards. To ensure that your tap water is safe to drink, the EPA sets maximum limits on the amount of certain contaminants in public water systems. If you are concerned about your water quality, you may request more information or a water quality test. Just give the DWS Laboratory a call at 270-7550. DWS Water Quality Reports

21. Why does my water look milky sometimes?

Milky water is usually due to air bubbles trapped in the pipe lines. Let the water stand in a glass for several minutes. The water becomes clear from the bottom up if air is the cause. This water is safe to drink. Flush all the taps in your home to clear the lines.

22. How much water does an average residential customer use in a month?

For 1998, the average person used about 250 gallons per day. That number is usually higher during lawn watering periods.

23. Where can I get more information about lead in Upcountry residential plumbing and what is the DWS doing about it?

Please see the lead page.
More information on lead ...

24. Why do we have droughts Upcountry?

Because the water for the Upcountry area is from streams. When it stops raining, the stream flow stops, too. Droughts are a part of the regular climate cycle, and occur every 3 to 4 years. The Department of Water Supply is currently endeavoring to mitigate the effects caused when we experience a drought by the integration of ground water sources from East Maui as an alternative supply. Additionally the Department is in the process of investigating the feasibility of constructing additional storage reservoirs to meet peak demand during droughts. These reservoirs are very expensive as well as environmentally controversial. The County of Maui State Legislative package for this year contains two million dollars for this purpose. Without State funds, we would not have the storage that we currently have. Check out the drought page for updates.
Current Upcountry Water Levels

25. I live in Upper Kula. What are chloramines and how can they affect me?

Please see the chloramines page.
Chloramines

26. I recall receiving notices about the water quality in Upcountry Maui, but I haven't seen one in a long time. What happened to those notices?

Since 1999, the water supplied to the Upcountry area has been in compliance with EPA and Hawaii State Department of Health regulations. The last notice was mailed out in March 1999. See the Water Quality Report page and go the Upcountry section to see current water quality in that area.
DWS Water Quality Reports

27. How do I find out information about wastewater reuse/reclamation (recycled water)?

The Department of Environmental Management is responsible for wastewater reuse/reclamation (recycled water) for the County of Maui. For more information, you may call the Wastewater Reclamation Division at (808) 270-7417 and request to talk to the Recycled Water Coordinator.

• Dept. of Environmental Management - Wastewater

Dept. of Environmental Management - Wastewater

28. How do I find out more information about wastewater?

The Department Environmental Management is responsible for wastewater in the County of Maui. This Department is in charge of all sewer issues, wastewater and pumping facilities, wastewater collection lines, and cesspool pumping. Please call the Wastewater Reclamation Division at 270-7417 for more information about wastewater.
Dept. of Environmental Management - Wastewater

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Water-Services

Show All Answers

1. How do I open an account, ask questions about my account and bill, start or terminate water service, or report a change of address?

Call the Maui County Department of Water Supply (DWS) Customer Service Representatives at 270-7730. Or stop by our Front Window on the 5th Floor of the Kalana O Maui Building, located at 200 South High Street in Wailuku. The Front Window is open from 8:00 a.m. to 4:00 p.m. on weekdays, and closed on weekends and holidays. See the customer service page for much more information on specific topics.
Fiscal Division, Customer Service

2. What is my account number for? Where can I find it?

Your account number identifies you and your property address in our customer billing system. Please use this number whenever you contact us with questions about your account. You can find your account number on the first line of the top portion of your water bill. See the diagram on the How To Read Your Water Bill page for the exact location of this number. How to Read a Water Bill

3. How can I sign up for Automatic Bill Payment?

Automatic Bill Payment is a simple way to have your water bill paid without writing a check and using stamps. Go to our ABP Information Page for instructions and the sign-up form.
ABP Information

4. How do I request emergency services?

For all areas, direct operations trouble calls to 270-7633 (24 hrs). This includes calls requesting emergency water turn-off, reporting a water meter leak, a water main break, or a fire hydrant leak. You may also call this number for emergency problems with water quality and low water pressure.

5. How do I establish new water service at a property that is not already connected to the system?

First, call Customer Service at 270-7730. You must be the property owner and you'll need your tax map key and lot number. Also, you will need to know the name of your subdivision if it is an approved subdivision.

If your property is not in an approved subdivision, you'll be referred to the Engineering Division. An engineer will check if any improvements are necessary before water service can be established. Call 270-7835 for more information.

If no improvements are necessary, you can come in and apply for a water meter. The engineer will guide you in what you need to do.

6. How do I read my residential water meter?

Your meter is probably located within the property boundary fronting your house. It is usually in a box. If you cannot find your meter or have a locked meter box, please call (808)270-7730. How to read your water meter

7. How do I pay for my water bill? What if I have specific questions about my bill?

Payment of your water bill can be done in one of three ways. You may mail the top portion of your water bill along with your payment to the following address:

Department of Water Supply
County of Maui
200 South High Street
Wailuku, HI 96793-2155

To ensure that your account is properly credited, please write your account number on your check (you can find your account number on your bill). Make checks payable to: Department of Water Supply.

Secondly, you can bring your bill and payment in person to the cashier window in the lobby of the Kalana O Maui Building, located at 200 South High Street in Wailuku. The Front Window is open from 8:00 a.m. to 3:45 p.m. on weekdays, and closed on weekends and holidays.

And finally, you may pay at any Department of Water Supply Baseyard (Lahaina, Hana, Molokai) or at the Maui County Service Center at the Maui Mall in Kahului, providing you pay the minimum amount due on or before the DATE DUE. You must have a complete bill (top and bottom portion). The Service Center drop box accepts CHECKS ONLY.

To avoid late payment charges, please allow sufficient time for your payment to reach us by the PAYMENT MUST REACH US BY date.

If you have specific questions about your water bill, please direct them to our Customer Service Representatives at 270-7730 or stop by the office.

8. Why is my bill so high?

Your bill is based on how much water passes through your meter -- so whether it's used or wasted, you pay for every drop. That's why it is so important to use water wisely. Maui County water is actually the least expensive out of the four County water suppliers in the State. The average family on Maui pays less than $2.00 per 1,000 gallons of water delivered to their home. That's less than ½ ¢ per gallon. Please call Customer Service at 270-7730 if you have further questions.

9. I'm confused with the new format for the water bill. How do I read it?

See How to Read Your Water Bill.
How to Read Your Water Bill

10. What is the monthly Water Service Charge for?

The monthly Water Service Charge ranges from $9.25 for a 5/8" meter to $650.00 for an 8" meter. This fee goes to read, maintain and replace the customer's water meter. This allows the customer to have water service available at anytime. See the diagram on the How To Read Your Water Bill page for the exact location of this charge. More...

11. Why is my sewer (wastewater) bill higher than my water bill?

The County of Maui is required by the Clean Water Act (enforced by the State of Hawaii and the US Environmental Protection Agency) to treat wastewater before returning it to the environment. This process is typically more difficult, time consuming and expensive to perform than producing normal drinking water from aquifers, streams or wells.

Your sewer bill reflects your household's fair share cost of this treatment and consists of a base charge and an amount that correlates to the volume of water consumed. The rate on this consumed volume is set to account for the fact that significant amounts of water go to landscape irrigation or other uses that do not enter the sewer system.

The Department of Environmental Management establishes the rates for the sewer portion of your bill while the Department of Water Supply only handles the collection of these charges. Please go to the link below or call the Wastewater Reclamation Division at 270-7420 if you would like more information about the sewer portion of your bill. (Note: If you reside in an area that is not serviced by one of the County Wastewater Reclamation Facilities, this fee will not appear on your bill.)
Dept. of Environmental Management - Wastewater

12. What are sewer charges for?

Wastewater is the used water that goes down the drains inside of our houses and businesses, collected in our sewer systems and transported to Wastewater Reclamation Facilities. The sewer portion of your bill pays the costs associated with cleaning wastewater and returning it to the environment safely and responsibly. Please contact the Department of Environmental Management Wastewater Reclamation Division at 270-7417 for more information on wastewater processing or sewer billings. Dept. of Environmental Management - Wastewater

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Water-SMRP

Show All Answers

1. Why are water meters being replaced?

Many meters in the County system are old and due for replacement. Upgrading these older meters will provide more accurate water use data for our customers and for the Department of Water Supply (DWS).

2. Are all meters being replaced?

No, only those water meters that are 2” or smaller and that are more than 9 years old. Both residential and commercial meters that fit this criteria are scheduled for replacement. We are estimating approximately 26,000 meters will be replaced over a four (4) year period.

3. What else is being replaced?

All meters that are smaller than 2”, irrespective of age, will also receive a new cellular transponder which sits atop the water meter. These new transponders will allow DWS personnel to read meters using cellular tower infrastructure making meter reading and leak detection more efficient.  Additionally, customers will be able to establish an online account through the DWS website that will allow them to monitor their own water use in real time over the internet.  

4. Are these new meters considered “smart” meters?

These new meters, in combination with the new cellular transponders, comprise an Advanced Metering Infrastructure (AMI) system. They are sometimes referred to as “smart” meters because of the ability to read the meters remotely.

5. Is DWS personnel installing the new AMI system?

No. The new meters and cellular transponders are being installed by Professional Meters, Inc. (PMI) under a contract with DWS.

6. Will I need to be home when this new equipment is installed?

No. If your water meter is readily accessible, PMI should be able to remove and install the new equipment in 15 minutes on average.

7. What if my meter is located behind a fence or a wall and is not accessible?

Please call the toll free PMI customer service line at (855) 620-7993 to make an appointment for the necessary work to be completed.

8. Will my water bill look different?

No. The look of your water bill will remain the same. As always, should you have a question or concern about your water bill, please call DWS Customer Service at (808) 270-7730.

9. Am I going to be charged for this AMI system?

No, the costs of the AMI upgrade is being funded through current water rates.

10. How do I sign up to review my own water meter usage?

DWS will be providing the “Eye On Water” feature that will allow customers to sign-up online through the DWS website so they can view their own water meter use. This new feature will assist with leak detection and water conservation. Only customers that have had the new cellular transponders installed will be able to establish an “Eye On Water” account. DWS expects to have this feature available for use by the end of summer 2020.

11. Is my privacy secure?

Yes, measures are in place to ensure your information is secure and kept safe at all times through state-of-the-art data encryption.

12. Take me back to the Small Meter Replacement Project page

Return to SMRP page

• Small Meter Replacement Project Page
• Department of Water Supply Page