How do I pay for my water bill? What if I have specific questions about my bill?
Payment of your water bill can be done in one of three ways. You may mail the top portion of your water bill along with your payment to the following address:

Department of Water Supply
County of Maui
200 South High Street
Wailuku, HI 96793-2155

To ensure that your account is properly credited, please write your account number on your check (you can find your account number on your bill). Make checks payable to: Department of Water Supply.

Secondly, you can bring your bill and payment in person to the cashier window in the lobby of the Kalana O Maui Building, located at 200 South High Street in Wailuku. The Front Window is open from 8:00 a.m. to 3:45 p.m. on weekdays, and closed on weekends and holidays.

And finally, you may pay at any Department of Water Supply Baseyard (Lahaina, Hana, Molokai) or at the Maui County Service Center at the Maui Mall in Kahului, providing you pay the minimum amount due on or before the DATE DUE. You must have a complete bill (top and bottom portion). The Service Center drop box accepts CHECKS ONLY.

To avoid late payment charges, please allow sufficient time for your payment to reach us by the PAYMENT MUST REACH US BY date.

If you have specific questions about your water bill, please direct them to our Customer Service Representatives at 270-7730 or stop by the office.

Show All Answers

1. How do I open an account, ask questions about my account and bill, start or terminate water service, or report a change of address?
2. What is my account number for? Where can I find it?
3. How can I sign up for Automatic Bill Payment?
4. How do I request emergency services?
5. How do I establish new water service at a property that is not already connected to the system?
6. How do I read my residential water meter?
7. How do I pay for my water bill? What if I have specific questions about my bill?
8. Why is my bill so high?
9. I'm confused with the new format for the water bill. How do I read it?
10. What is the monthly Water Service Charge for?
11. Why is my sewer (wastewater) bill higher than my water bill?
12. What are sewer charges for?