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Yes. The additional requirements are intended to preserve agricultural lands. State laws require a State Special Permit be approved prior to operating a B&B on land that has a State agricultural land-use designation. Additionally, for County agricultural zoned lands, the new County ordinance requires an annual farm income of $35,000 for the previous two years; or, if the parcel is five acres or less, that a farm plan has been fully implemented; or, that the parcel is on the National or State Register of Historic Places.
Office of the Mayor200 South High StWailuku, HI 96793Fax (808)270-7870
For further information call (808)270-7855Lanai call 1-800-272-0125Molokai, call 1-800-272-0117. Board and Commission Application
KMVI-AM 550/FM 98.3KNUI-AM 900/FM 99.9KAOI-AM 1110/FM 95.1/FM 96.7 (upcountry)KLHI-FM 101.1 (west Maui)KPOA-FM 93.5 (west Maui)KMMK-FM 102.3KDLX-FM 94.3KNUQ-FM 103.3 or 103.7KONI-FM 104.7KPMW-FM 105.5
After turning on your radio, listen for emergency information and instructions. Take the necessary protective actions as directed and keep tuned for further information and instructions.
A "WARNING" is an official announcement that hazardous, life-threatening conditions are about to occur or are occurring. "WARNING" status means you should TAKE ACTION.
If your area is advised to evacuate and you are unable to do so, immediately inform the authorities of your situation. If you area is not advised to evacuate, you may still report to the designated shelter closest to your location.
1. FOOD: Keep at least two weeks of food in an airtight, waterproof container. Dry food has a shelf life, so rotate periodically.
2. WATER: Store at least two weeks of water specifically for your pets in addition to water you need for yourself and family.
3. MEDICINE: Keep an extra supply of medicines your pet takes on a regular basis in a waterproof container.
4. FIRST AID KIT: Talk to your veterinarian about what is most appropriate for your pet's emergency medical needs.
5. COLLAR with ID TAG, HARNESS or LEASH: Your pet should wear a collar with its identification at all times. Permanent methods of identification like microchips or tattooing should be used.
6. CRATE/PET CARRIER: If you need to evacuate in an emergency situation, take your pets and animals with you - provided it is practical to do so. In many cases, your ability to do so will be aided by having a sturdy, safe, comfortable crate or carrier ready for transporting your pet. The carrier should be large enough for your pet to stand, turn around and lie down. Help your dog get accustomed to the crate by using it from time to time. Don't wait until emotions and stress are high due to an emergency situation to introduce your pet to the carrier or crate.
7. FAMILIAR ITEMS: Put favorite toys, treats, or bedding in your kit. Familiar items can help reduce stress for your pet.
For further information, go to the Maui Humane Society website at www.mauihumanesociety.org.
Bringing your own evacuation kit to the shelter is very important. Shelter supplies will be very limited. The American Red Cross asks that the following not be brought to an emergency shelter:
Space may be limited to as little as 10 square feet per person.
Stay on the first floor, unless flooding will occur, and stay way from glass windows. Go to the strongest parts of the house or building and stay there. If necessary, use mattresses and blankets to form a protective barrier around you.
If they eye of the storm passes over you, the wind may completely stop for a few minutes to half an hour or more. Do not mistake this lull for the end of the hurricane! Stay indoors unless emergency precautions or emergency movement to a safer location are absolutely necessary. The other side of the hurricane is coming and will create hurricane force winds from the opposite direction.
DON'T spread rumors. Get the facts from official sources.
DO secure your home. Lock doors and windows. Know where to locate electrical, water and gas sources if advised to turn off utilities. Secure or store objects that may cause damage or injury.
DO stay tuned to a local radio or TV station for official weather and civil defense instructions.
It may take hours for tsunami waves to reach the Coast of Maui County following an earthquake far out in the Pacific Ocean. The Pacific Tsunami Warning Center located on Oahu alerts local officials who may order evacuation. Some isolated areas may not receive official announcements. If you notice a sudden drop or rise in sea level, it may be a warning of impending danger. Move to high ground or inland immediately.
The waves can kill and injure people and cause great property damage where they come ashore. The first wave is often not the largest and may be spaced many miles and minutes apart. They may also continue to arrive for several hours.
The most destructive tsunami can be classified as local or regional, meaning their destructive effects are confined to coasts within 60 - 600 miles of the source -- usually an earthquake. It follows that the majority of tsunami related casualties and property damage also come from local tsunami. Between 1975 and 1998 there have been at least eighteen in the Pacific and its adjacent seas resulting in significant casualties and/or property damage
During distant source tsunami events, local Civil Defense officials will advise citizens to evacuate by sounding the Civil Defense sirens, making an announcement over the Emergency Alert System (EAS) or over NOAA Weather Radio or local radio broadcasts. Compliance is voluntary, but orders are given only in the most serious of circumstances.
Shelters will be opened as needed. Listen to your radio for details. Pets are NOT allowed at emergency shelters so please plan ahead for their safety
Approximately 10 weeks will elapse from the time the notices are published until proposals must be submitted to the CDBG Program Office for review. These applications are rated and ranked according to national objective priorities by a selection committee appointed by the Mayor. Next, a proposed "Council Resolution" of the selected proposed projects is submitted by the Mayor to the Budget and Finance Committee for consideration and then to the County Council for final approval. The final step is for the County to prepare a "master application" to HUD, which includes all of the approved projects. Once HUD reviews the County's application and approves it, and after contracts are drafted and environmental requirements are met, the funds become available for project implementation. The entire process takes about twelve months from beginning to end before the actual project implementation can begin.
As with any federal program, there are many conditions which must be complied with, however, the CDBG Program Office will make every effort to assist you and keep the process as simple as possible.
3. Urgent need (serious threat to community health or welfare).
Activities that are eligible to be funded under 24 CFR part 570.200-207 range from:
1. Real Property Acquisition 2. Public Facilities and Improvements 3. Public Services 4. Housing Rehabilitation 5. Removal of Architectural Barriers 6. Special Economic Development Activities 7. Historic Preservation8. Community Development Planning. CDBG funds may not be used by the County for new housing construction unless carried out by a Community Based Development Organization (CBDO).
The Consolidated Plan services four principal functions as:1. A planning document for the County, developed through a community needs assessment and citizen participation process;2. An application for federal funds under HUD formula programs including Community Development Block Grant (CDBG), HOME Investment Partnerships (HOME), Emergency Shelter Grant (ESG), and Housing Opportunities for Persons with AIDS (HOPWA); 3. A strategy to be followed in suing HUD formula programs to address priorities in the areas of housing, homelessness, and community needs; and 4. a five-year action plan that provided HUD and the county a basis for assessing performance.
The strategic plan must be developed to achieve the following statutory goals and objectives, principally for extremely low-, low- and moderate-income residents: • provide decent housing and • a suitable living environment and • expand economic opportunities.
Every year an “Annual Action Plan" is submitted by the CDBG Program which states how Maui County intends to spend its CDBG funds and to otherwise work toward achieving the goals it set for itself in the long-term "Strategic Plan" portion of the Consolidated Plan. The long-term Strategic Plan part of the Consolidated Plan looks at the housing and community development needs of low income people and the inventory of housing in the community. It also looks at money that is available, or that could be made available, to meet housing and community development needs. Then the Strategic Plan describes what the state or Maui County's priorities are for programs and policies to meet the housing and community needs of low income people. In short, the Consolidated Plan requires the jurisdiction to identify all of its housing and community development needs, and then come up with a long-term strategy for meeting those needs. A key part of the strategy is setting priorities.
Click the link to see the Council's Committees
Thereafter, persons whose testimony forms are submitted after the meeting convenes, but before the testimony portion ends, will be allowed to present oral testimony for three minutes on each item. The Chair may grant an additional minute to conclude the testimony. Written testimony shall be submitted to the Council staff before or during the testimony portion of the meeting.
Testimony may also be emailed to the corresponding committee:* Budget and Finance Committee (BF) - firstname.lastname@example.org* Economic Development, Energy, Agriculture and Recreation Committee (EAR) - email@example.com* Housing, Human Services and Transportation Committee (HHT) - firstname.lastname@example.org* Infrastructure and Environmental Management Committee (IEM) - email@example.com* Land Use Committee (LU) - firstname.lastname@example.org* Planning Committee (PC) - email@example.com* Policy and Intergovernmental Affairs Committee (PIA) - firstname.lastname@example.org* Water Resources Committee (WR) - email@example.com
For Council meeting agenda items, written testimony should be addressed to the Council Chair and mailed or faxed to the Office of the County Clerk, 200 South High Street, Wailuku, HI 96793, 808-270-7171 (fax). For Council and committee meetings held in the Council Chamber, oral testimony may be received by telephone from each of the Council district offices in Hana, Lanai, and Molokai.
Testimony for Council meetings may be emailed to firstname.lastname@example.org.
For Committee meeting agendas, please contact the Office of Council Services at 808-270-7838. For Council meeting agendas, please contact the Office of the County Clerk at 808-270-7748. More...
The Committee schedules the issue for discussion and accepts public testimony. The Committee may act (i.e., draft a bill or resolution) or may conduct further research on the issue. When the Committee makes a recommendation to the full Council (adopt, accept, file, first reading, etc.), a committee report is prepared and scheduled for consideration by the full Council at the next Council meeting.
At the Council meeting, the Council acts by adopting the recommendations contained in the committee report (bill is passed on first reading, resolution is adopted, communication is filed, etc.). Digests of all bills that pass first reading, along with the Council’s voting record, are published in the newspaper at least three days before final reading. Sometimes, the issue may be recommitted or returned to Committee for further discussion. All bills and certain resolutions requiring two readings are placed on the following Council meeting agenda for final action.
If a bill is not passed on second and final reading at the Council meeting, it may be: (1) recommitted to Committee, (2) filed, or (3) postponed until a specific date. If the bill is passed on second and final reading, the bill title and Council voting record are, once again, published in the newspaper. The bill is sent to the Mayor for approval.
For bills relating to the Fiscal Year’s Budget and Capital Program, the Mayor has 20 days to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, within 10 days after the bill has been returned, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number.
For all other bills, the Mayor has 10 days (excluding Saturdays, Sundays, and holidays) to approve or veto the bill. If the Mayor does not return the bill with a disapproval within that time, the bill shall take effect as an ordinance as if the Mayor had signed it. The Council may, after 5 days and within 30 days, reconsider and pass the bill by a two-thirds vote. The County Clerk assigns an ordinance number.
Not sure? Please contact the Office of Council Services at (808) 270-7838 for assistance. More...
Not sure? Please contact the Office of Council Services at 808-270-7838 for assistance.
• 10 points veteran’s preference may be awarded to: 1. A veteran who served any time and who (1) has a present service-connected disability or (2) is receiving compensation, disability retirement benefits, or pensioner from the military or the Department of Veterans Affairs. Individuals who received a Purple Heart qualify as disabled veterans. 2. An unmarried spouse of certain deceased veterans, a spouse of a veteran unable to work because of a service-connected disability, and 3. A mother of a veteran who died in service or who is permanently and totally disabled.
Applicants claiming 5 points must submit a copy of their DD-214. Applicants claiming 10 points must submit an official statement from the Veterans Administration or armed service dated within the past 6 months which confirms their qualification to receive 10 points preference. Spouses or widows must also submit evidence of marriage and, as applicable, veteran’s death.
. Veteran’s Resources
When observing sea turtles in the wild please give them plenty of room. Feeding, touching or attempting to ride them is inappropriate and shows a lack of respect and aloha. Illegal actions can result in citations and fines.
To report suspected law enforcement violations toward sea turtles such as harassment, poaching or a turtle caught in a net, please call NOAA Enforcement at 1-800-853-1964 or the DOCARE office at 808-643-DLNR (3567).
Nature Conservancy Carbon Calculator
Definition taken from Green Economy Group Green Economy Group
2. All wiring devices and equipment connections, including service equipment, must also be completed and inspected before they can be energized. Utility Service connections will not be authorized until this inspection is approved.
3. Once the installation is energized, a Final Inspection is required to confirm the installation is working properly. A Final inspection approval is required to close the permit. Failure to obtain a Final Inspection Approval will cause the permit to eventually expire.
Inspection request must be made in writing by the Permit Holder only. A inspection request form is available from the Development Services Administration’s Electrical Section. This form must be completed and signed by the Electrical Contractor or Permit Holder. Request are required to be submitted at least 24 hours before the inspection is needed, excluding weekends & County Holidays. After the inspection is conducted, the inspection results will be noted on the bottom of the request form and returned back to the Electrical Contractor.
December 31, 2018
Expanded polystyrene foam (EPS) food service containers including: hinged clamshells (like for plate lunches), cups, plates, bowls, and serving trays. If food or beverages can be served on or in it and its made of EPS, its not allowed after December 31, 2018.
Yes. Polystyrene foam food containers used for raw or butchered meats, poultry, fish, or eggs are exempt unless they are provided for consumption without further food preparation (e.g., sashimi and poke).
No. Because these items do not present risk of contamination by raw meat-related illnesses, produce does not need a polystyrene foam tray.
Call the Environmental Protection & Sustainability Hotline at (808) 270-7880.
A notice of violation shall be mailed that may require any or all of the following:
Work with your supplier to come up with the best solution to meet your needs. There are many types of affordable alternative products to choose from. You can raise food prices by a few cents to cover cost. Identify ways to reduce waste as reducing waste often results in saving money.
Some ways to save money by reducing waste are:
Maui County is appealing an attempt to expand the national scope of regulations of the federal Clean Water Act, which Congress intended as an end-of-pipe regulation appropriate for ocean sewage outfalls and other direct discharges into bodies of water. Staying the course with the U.S. Supreme Court protects our county, our taxpayers and allows the County to continue to manage its recycled water disposal in the most environmentally responsible way available and feasible.
If the 9th Circuit Court’s expansion of the Clean Water Act were allowed to stand, Maui County could be forced to abandon its longstanding green recycled water program and resort to offshore sewage outfalls. This could cost hundreds of millions of dollars. Also, private entities and citizens with cesspools, septic systems or other wastewater disposal systems could face fines and liability under the Clean Water Act if it can be shown their discharges make their way to the ocean or body of water. The EPA says that the 9th Circuit’s ruling, if allowed to stand as interpretation of the Clean Water Act in the circuit, applies to septic systems as well as green infrastructure. While the state Department of Health may not have the manpower to enforce against individual homeowners, that does not mean property owners couldn’t face citizens’ suits, like this very lawsuit that Maui County itself is defending. In Massachusetts, a condominium already is facing a citizen’s lawsuit based under the same “hydrologic connection” theory underpinning the 9th Circuit ruling. Other non-sewered areas, such as Maui Meadows or the Hana district, may face similar liability.
For decades, the County of Maui has safely operated its wastewater reclamation facilities with permits obtained under the federal Safe Drinking Water Act and the state equivalent statute. These laws govern non-source point discharges to groundwater, as is the case with Maui’s injection wells. In West Maui, excess, high quality recycled water (water not used for irrigation of golf courses, landscaping or other uses) flows underground through deep perforated pipes where it’s filtered through soil and mixes with groundwater and seawater. It takes a minimum of three months to a total of four years to emerge offshore from underground freshwater seeps. The recycled water-groundwater mix travels half a mile and is diffused over 2 miles of coastline.
No. There’s been no change in the way the Clean Water Act has been regulated since Congress enacted it in the 1970s. The Earthjustice lawsuit, like similar lawsuits across the country, sought to expand the coverage of the Clean Water Act. The Hawaii District Court agreed with the plaintiffs and created a new theory of liability, ruling that Maui needed a permit under the Clean Water Act in 2014, and the 9th Circuit came up with another new theory of liability in 2018. This is despite neither the state or federal regulators ever bringing any enforcement action, or requiring such a permit. Congress’ intent was for the Clean Water Act to apply to point source discharges, not non-source points such as Maui’s use of injection wells where recycled water mixes with sea and groundwater. Simply put, you can’t “gut” something that’s not there.
Hasn’t water from West Maui injection wells negatively impacted the reef and fish in West Maui, particularly at Kahekili Beach where a tracer dye study found the presence of water from injection wells at the Lahaina Wastewater Reclamation Facility?
Ocean water quality is affected by many different things. West Maui ocean water quality, including reef conditions and herbivore fish health at Kahekili Beach, have improved since fish conservation management practices were implemented in 2009. Kahekili Beach is where tracer dye studies show a portion of the groundwater-recycled water enters the ocean through freshwater seeps. If highly diluted recycled water from underground seeps were the cause of offshore conditions, then there would be signs of further deterioration. In fact, conditions have improved. An online search of “underwater pictures at Kahekili Beach” will show images of reefs and fish that appear relatively healthy.
*Aluminum = 30 cans per pound
*Bi-metal = 8 cans per pound
*Glass = 2.4 bottles per pound
*PET #1 Plastic = 16.6 bottles per pound
*HDPE #2 Plastic = 16.6 bottles per pound HI5Deposit web site...
Please fill out the following form:
An additional cart is available to residences with a physically separate ohana (cottage) and will require a second account including payment of additional refuse fees as set forth in the annual budget ordinance for the service period.
See link below....
Before you move, contact the Solid Waste Division at 270-7720 and we'll be happy to discuss the next steps and whether you're eligible for a refund.
Currently Maui residents pay only a fraction of the real cost of collecting and disposing of their refuse. Costs vary with the amount placed at the curb for collection and the distance of the community from the landfill.
The billing year is July 1 to June 30. Payment must be made either annually or in two six month increments.
The charge for residential drop off can be found at the following link
* Complete and sign an appropriate application for registration form. If the vehicle is registered in joint ownership, both owners must sign. Submit the last issued out of state certificate of registration.
* Submit the last issued out of state certificate of title if you are listed as the lienholder.
* Submit a bill of lading or shipping receipt which shows the date the vehicle arrived in Maui.
* Submit a current Hawaii certificate of safety inspection
* If vehicle’s year model is 2007, 2008 or 2009, submit a G-27 form with any required attachments. This form may be obtained from the State of Hawaii Department of Taxation or from their web site at www.state.hi.us/tax/alphalist.html#g. Questions regarding the G-27 form should be directed to the Maui District Tax Office at 808-984-8500.
If we do not have the weight of the vehicle as established by the manufacturer, you may be required to have the vehicle weighed at a state certified scale.
The required fees will be determined by registration personnel.
* Complete an application for registration form. The application must be signed by the registered owners as indicated on the certificate of registration.
* Submit the other county's certificate of registration.
*Submit the other county's certificate of title if you are listed as the lienholder.
* The fee, if required, will be determined by registration personnel.
1. The vehicle is registered in your name.
2. A Hawaii safety check inspection from an authorized safety check station has been obtained. 3. An out-of-state vehicle permit from the Department of Motor Vehicle Registration within 30 days of its arrival on Maui is issued. To obtain the permit, submit the following:
* A completed out-of-state vehicle permit application form, MVR/DF53. The current out-of-state certificate of registration.
* A bill of lading or shipping receipt which shows the date the vehicle arrived on Maui.
* The Hawaii Certificate Of Safety Check Inspection.
* $10.00 payment for the permit.
The out-of-state plates will be valid until their expiration date or for 12 months, whichever occurs first.
To obtain a replacement, you must:
* Complete and sign an application for replacement plate or emblem form MVR/DF14.
* Submit your current certificate of registration.
* If your license plates have been mutilated or defaced, you must surrender both your front and back plates.
* If only one plate has been lost or stolen, you must bring in your one remaining plate.
* The fee to replace both the licenses plates and emblem is $5.50.
* The fee to replace only an emblem is .50 cents.
If your special license plate is lost, mutilated, or stolen, you must obtain a replacement.
To obtain a replacement:
* Complete and sign an application for replacement special number plates form MVR/DF20.
* Submit your current motor vehicle registration.
* If your special license plates have been mutilated or defaced, you must surrender both your front and back plates.
* The fee to order replacement special plates is $20.
* The special plate will take approximately 60 to 90 days to manufacture. During this period you will need to purchase regular license plates and emblem for a fee of $5.50 .
* Complete and sign an application for replacement plates (form MVR/DF14).
The Motor Vehicle Registration Personnel will provide you additional information when the application for replacement is received.
Yes. Please contact our office at one of our three locations to schedule an appointment. Walk-ins have been suspended. Please visit Offices on our homepage for contact information.
If you need a USCIS form and are confident in which form you need, it can be obtain by going to USCIS website. You may also call our office to request a printed form to pick up.
No. Please call our office or email your question.
All ISD offices (Wailuku, Molokai, and Lanai) require clients to have an appointment. Arrive no more than 5 min. before scheduled appointment. 1-2 people max. Please wear a face mask. If you’re unable to wear a face mask, our office may have an alternative delivery of service (i.e. phone, email, drop-off) that will be arranged with a ISD staff member. You’ll be asked some health & ravel screening questions, along with a touchless temperature check. During your appointment, the ISD staff member will go over the Service Policy Agreement.
Immigrant Services Division (ISD) is not a USCIS or Immigration Office. Subsequently, we do not have access to the USCIS database, record or files. If you were instructed to go the nearest USCIS office, you must fly to Oahu as that is where the nearest office is located. However, we recommend that you secure an info-pass appointment by calling USCIS Contact Center at 1-800-375-5283.
1. Ordered the Molokai Utilities to continue to provide services unless and until the PUC approves a transfer or surrender of the utilities’ Certificates of Public Convenience and Necessity (CPCN)
2. Initiated a proceeding to provide temporary rate increases
3. Scheduled a public hearing on the proposed rate increases for Tuesday, July 15, 2008 at 10 a.m. at the Maunaloa Elementary School
4. Ordered Molokai Properties Limited, dba Molokai Ranch, to participate in the rate proceeding
The only exception would be for a properly permitted special event.
The process to have these digitized maps replace the old, worn paper maps for Maui Island includes:
1. Conducting public meetings about the project;
2. Scheduling the new digitized replacement maps for review by the Maui Planning Commission and seeking their recommendation for approval to the Maui County Council;
3. Upon the Maui Planning Commission’s review and recommendation, scheduling the new digitized replacement maps for review by the Maui County Council Planning Committee and seeking their recommendation for approval to the Maui County Council;
4. Adoption by the Maui County Council.
A Community Plan is different to zoning in that a community plan depicts the long-term vision for a community whereas zoning provides for specific uses on a parcel today and is regulated by Maui County Code, Title 19.
No, these corrections and adjustments are only being made to the zoning maps. There will be no impact on any Community Plan designations. Some of the corrections that will be made on the zoning maps are, in fact, to better align the zoning of a parcel to a Community Plan designation. For example, the old, paper zoning maps show that some properties are partially zoned “future roadway” but there is no such zoning district as “future roadway” to govern how this area is used; some of these properties are actually developed with homes. In these cases, the DSSRT project would propose that these areas be zoned “residential” in conformance with their current use and the community plan designations of “single family.”
The Planning Department will also continually update its webpage and post any upcoming meetings and documents related to this project at http://www.co.maui.hi.us/121/Planning-Department.
a. The new digital zoning maps will be accurate. b. They will be accessible via the internet. c. Other County agencies who also rely on zoning information will be better equipped to serve the public in their capacity. d. Changes in zoning will be updated more efficiently and accurately. e. These new digital zoning maps will be used as part of the County’s permit tracking system.
The number of dwellings allowed by zoning (which are different depending on each zoning district) are covered within Title 19 of the Maui County Code:
To look up the zoning of your parcel, go to the Maui Real Property Tax website and select the Island of Maui Zoning (2019) layer on parcel maps, and refer to the color-coded legend to see the zoning of the parcel.
Dwellings often referred to as “ohana’s” are called “accessory dwellings” in the Maui County Code. Accessory dwellings are allowed in the zoning districts that specifically list accessory dwellings as a permitted use or as an accessory use: https://www.municode.com/library/hi/maui_county/codes/code_of_ordinances The development standards for accessory dwellings including the maximum number of square feet depend on the net area of the lot:
A fence may need a permit. In order to see if your proposed fence will require a permit, contact the Public Works Department, Development Services Administration at (808) 270-7250;
Contact the Planning Department, Zoning Administration and Enforcement Division at (808) 270-7253 to see if your proposed fence would have height or setback restrictions, or needs a flood development or special management area permit.
The Maui Real Property Tax website includes the Island of Maui Zoning (2018) layer on parcel maps, with a color-coded legend indicating the zoning of the parcel.
For county zoning confirmation (and other designations such as State Districts, Maui Island Plan, Community Plan, and Flood Zones), submit a Zoning and Flood Confirmation Form to the Department of Planning. This form is available at the link below. You may fax the completed form to (808) 270-7634, e-mail to the Planning Department at Email Planning@mauicounty.gov, or mail or bring it to our office in the One Main Plaza Building, 2200 Main Street, Suite 315, Wailuku Hawaii 96793. The turnaround time is up to 20 business days.
Digital zoning maps for Maui and Lanai are available at the digital zoning map web page
Molokai's zoning maps are not yet available online; however, they are available to view in person at the Department of Planning, One Main Plaza, 2200 Main Street, Suite 335, Wailuku.
The stated purpose of the Ordinance is to encourage the use of environmentally preferable alternatives to plastic bags, such as reusable bags or paper bags. The Ordinance does not regulate the use of paper bags: hence the Rules do not regulate them, either
To register with the County's bid notification service provider Public Purchase, follow the steps indicated in the Public Purchase Vendor Registration & Instructions located at the web address below.
Please note that while Public Purchase has multiple service offerings, there is no fee to register, receive or respond to solicitations released from the County of Maui. While the County has selected Public Purchase to provide County bid processing, this is not an endorsement of other Public Purchase services or offerings. Public Purchase Vendor Registration & Instructions
Office and Contact Information
70 East Kaahumanu Ave Maui Mall, Suite A-16 Kahului, HI 96732 Phone: (808) 270-7297 Fax: (808) 270-7884 Email: email@example.com
Appraisal – Property ValuesPhone: (808) 270-7798Clerical – Exemptions, mailing address, land classifications and tax ratesPhone: (808) 270-7871Tax Maps – Ownership, new tmk numbers and map orders Phone: (808) 270-7226Compliance – Agriculture use and dedicationsPhone: (808) 270-7295
Phone: (808) 270-7697
Monday - Friday 8:00 am - 4:00 pm
Click on the Fact Sheet link below.
Homeowner’s Exemption If you are an owner occupant, you may qualify for the homeowner’s exemption of $200,000 which reduces your net taxable value and the tax rate. If you own and occupy your property as your principal residence and file a Home Exemption Application by December 31, the exemption will take effect the following assessment year.Homeowners Exemption Application
Circuit Breaker Once qualified for homeowner’s exemption for the first year, you may apply for Circuit Breaker Credit which, if qualified, would credit a portion of your property taxes the following year.
Agriculture Use If your property is in agriculture use such as farming of a crop, you may receive a special agriculture use assessment upon approval of an agriculture use application and/or dedication. This special assessment lowers the taxable amount on the land.
There are other exemptions for which you may qualify, such as a disability exemption of $25,000 and disabled veteran’s exemption with minimum tax of $150.00.
Ph: (808) 587-0147 Fax: (808) 587-0136 Bureau of Conveyances
A Tax Sale is a public auction of tax deeds and/or tax liens used to recover delinquent real property taxes. Maui County is authorized to tax, to collect on delinquent taxes and to conduct Tax Sales pursuant to Chapter 3.48 of the Maui County Code (“MCC”).
Date, time and location are made public at least 4 weeks prior to the Tax Sale. Tax Sale notices will be posted at the following locations:
In addition, Maui County Tax Sales are advertised in the Honolulu Star-Advertiser and The Maui News at least once a week for at least four successive weeks immediately prior to the Tax Sale. Maui County Tax Sales will be advertised in the Molokai Dispatch once within the four weeks prior to the Tax Sale. You may also find the “Notice of Proposed Sale of Real Property for Failure to Pay Real Property Taxes Due Thereon” on the County of Maui website at: 2019 Tax Sale List. For general information regarding parcels in Maui County refer to: www.mauipropertytax.com.
Only active bidders must register and have funds verified in order to actively participate in the tax sale auction. You do not need to register to attend and observe the tax sale.
The County of Maui will only accept cashier's check drawn on a U.S. bank. No cash, money order, business or personal check, credit or debit card payments will be accepted. We recommend that you bring a cashier's check payable to yourself for the maximum amount you intend to bid. If you are a successful bidder, you can endorse your cashier's check to the "County of Maui Director of Finance". Any overage will be returned to you in the form of a County of Maui credit memo. Credit memos will be converted to County of Maui checks after the auction date. Credit memos can be used to purchase additional parcels.
Bureau of Conveyances
Delinquent taxpayers (i.e. former property owners) may redeem the property sold by payment to the purchaser at the Tax Sale, within one (1) year of the date of the Tax Sale, or if the tax deed is not recorded within sixty (60) days after the Tax Sale, then within one (1) year from the date of recordation. To redeem the property the delinquent taxpayer must pay to the purchaser the amount paid by the purchaser, together with all costs and expenses which the purchaser was required to pay, including interest at the rate of twelve percent (12%) a year. In a case of redemption more than one (1) year after the date of Tax Sale by reason of extension of the redemption period on account of late recording of the tax deed, interest shall not be added for the extended redemption period. The delinquent taxpayer must make arrangements for the redemption of the property directly with the purchaser. The County is not involved in the redemption process. (MCC §3.48.270)
Surplus money is disposed of in accordance with state and county laws. (MCC §3.48.285).
Deliquent Tax Accounts web page
The subdivision process is regulated by the County. Subdivisions and consolidations, and all streets or ways within the county created for the purpose of subdividing land are approved by the Director of Department of Public Works with zoning ordinances taking precedence over a condominium lot.
DCCA Real Estate Branch website
Shelters will be opened as needed. Listen to your radio for details. Pets are NOT allowed at emergency shelters so please plan ahead for their safety.
* Do not return to shore after the first wave. Wait for Emergency Management officials to give the "All Clear" before you return.
* If you see an unexpected rise or fall in the coastal water, a tsunami may be approaching. Do not wait - instead move inland or uphill as quickly as possible.
* Stay tuned to your radio, marine radio or NOAA Weather Radio during a disaster. Bulletins will be issued regularly through local Emergency Management officials and National Weather Service.
* Call 9-1-1 only for life threatening emergencies.
* As soon as the shaking is over, move to high ground or inland. Do not wait for an official warning.
* Stay away from the coast. Waves may continue to arrive for hours.
* Listen to your local radio station for an official "All Clear" notice before returning to the coastal area. * Be alert for aftershocks.
* Be familiar with local Emergency Management earthquake and tsunami plans. Know where to go to survive a tsunami.
* Be prepared to survive on your own for a minimum of three days.
* Prepare a disaster supply kit for your home, automobile and work. A list of recommended supplies for your kit can be found on this web site.
* Take a first aid course and learn survival skills. Knowledge is your greatest defense against potential disaster.
4. Stakeholder notification and input 5. Flyers delivered to town merchants.
6. Direct mailouts to affected landowners.
7. Meetings with the Wailuku Landowner Task Force
8. Small Town Code stakeholder survey 9. Maui Redevelopment Agency - 12 public meetings 10. Wailuku Main Street Association participation, review and comment 11. Wailuku Main Street Association (WMSA) small town revitalization conference - October, 1999 12. Televised (Akaku) repeats of the WMSA conference.
13. WMSA special committee (design, parking, etc.) reviews 14. Maui Planning Commission review and approval
15. Public workshop and site inspection - November 22, 1999 16. Public workshop - January 10, 2000
17. Public hearing - January 25, 2000 18. Window exhibit along Market Street 19. Radio spots / interviews 20. Newspaper press releases and feature stories in the Maui News, Honolulu Star Bulletin, Pacific Business News.
An area (including a slum area), whether it is improved or unimproved, in which conditions such as: the dilapidation, deterioration, age, orobsolescence of the buildings or improvements thereon; inadequateventilation, light, sanitation, or open spaces, or other unsanitary or unsafe conditions; high density of population and over- crowding; defective or inadequate street layout; faulty lot layout in relation to size, adequacy, accessibility, or usefulness; diversity of ownership; tax or special assessment delinquency exceeding the fair value of the land; defective or unusual conditions of title; improper subdivision or obsolete platting; existence of conditions which endanger life or property by fire or other causes; or any combination of these factors or conditions predominate, thus making the area an economic or social liability, or conducive to ill health, transmission of disease, infant mortality, juvenile delinquency, or crime, or otherwise detrimental to the public health, safety, morals, and welfare. Hawaii Revised Statutes (HRS) 53-1(3)Urban Renewal Law
1. Conditions within the area meet the slum and blight criteria as set forth in HRS Section 53-1(3); 2. The area is in a commercial use, designated for a commercial use or adjacent to a commercial use; 3. Existing conditions within the area (land use pattern, condition ofbuilding stock and infrastructure systems, etc.) are such that the area could benefit from the tools that the MRA has to promote physical and economic revitalization; and 4. The area functions as an integrated unit, and is of such a scale that project implementation is practical and feasible.
An excess of approximately 11.4 million gallons per day of reclaimed water is produced at County of Mauitreatment facilities. Since the County of Maui does not have sufficient storage and distribution capability to utilize all of the reclaimed wastewater produced on our islands, the excess is sent to the injection wells.
The County of Maui wastewater treatment plants and injection wells reduce the impact of human waste on the environment.
Wastewater discharged into wells is absorbed by natural geologic formations, which complete the treatment by natural filtering through rock and sand layers. When properly sited, constructed and operated, injection wells are an economical, environmentally responsible and effective tool for safe wastewater management.
Our permits require that the water consist of no more than 30 mg/l of Biochemical Oxygen Demand (BOD5), 30 mg/l Total Suspended Solids (TSS) and 10mg/l of Total Nitrogen. Nevertheless, our plants typically deliver water far cleaner than required. The County of Maui’s treatment plants normally produce effluent with less than 5mg/l BOD5 and TSS.
Our treatment plants use an aerobic biological process, nutrient removal and filtration. Because the water contains between 4 and 10 mg/l of Total Nitrogen (the regulatory limit is 10mg/l) - the effluent that our treatment facilities produce actually meets federal and state drinking water standards for Total Nitrogen.
By making use of recycled water that comes from treated wastewater, potable water can beconserved.
Wastewater facilities depend entirely on user fees and do not receive funding from the County of Maui’s general fund. Thus, any unfunded federal mandate would result in increased costs paid for by sewer system customers.
No. Many cities in the USA and Canada have used chloramines for decades.
Your water is surface water from the Waikamoi forest reserve, which is treated by microfiltration at the Olinda Water Treatment Facility. The Maui Department of Water Supply recognizes the need to keep disinfection as consistent and stable as possible throughout the water system. The Maui DWS uses chloramines for their ability to last in the distribution system, for their lack of taste and odor and for their safety. It has been shown that chloramines help deliver water to you with the lowest possible levels of trihalomethanes (THMs).
THMs are chemical compounds that are formed when chlorine mixes with naturally occurring organics in water. The U.S. Environmental Protection Agency (EPA) conducted tests, which determined that chloroform (one of the THMs) is carcinogenic when consumed by laboratory animals in large quantities over a prolonged period of time, and is a suspected carcinogen for people. EPA set a standard of 100 parts per billion as the safe maximum level of THMs in drinking water.
Yes. Chloramines have been used safely in the USA and Canada for many years. EPA accepts chloramines as a disinfectant and as a way to avoid THM formation. Were it not for some kind of disinfectant in drinking water, disease-causing organisms such as typhoid and cholera could be carried in your drinking water. Chloraminated water is safe for bathing, drinking, cooking and all uses we have for water every day. However, there are two groups of people who need to take special care with chloraminated water: kidney dialysis patients and fish owners.
In the dialysis process, water comes in contact with the blood across a permeable membrane. Chloramines in that water would be toxic, just as chlorine is toxic, and must be removed from water used in kidney dialysis machines. There are two ways to do that - either by adding ascorbic acid or using granular activated carbon treatment. Medical centers that perform dialysis are responsible for purifying the water that enters the dialysis machines.
Yes. All medical facilities should know about the effects of chloramines. If you have any doubt, please ask your physician.
You should first check with your physician who will probably recommend the appropriate type of water treatment. Often, home dialysis service companies can make the needed modifications, but you should check with your physician to be certain.
No. Water for the rest of the Maui DWS system is disinfected by chlorination. This includes Central Maui, Molokai, East Maui, West Maui, Makawao, Haiku, Pukalani, and Lower Kula.
Chloramines are harmful when they go directly into the bloodstream, as happens in kidney dialysis. Fish also take chloramines directly into their bloodstreams. That's why chloramines must be removed from water that goes into kidney dialysis machines or is used in fish tanks and ponds.
Yes. Everyone can drink water that's chloraminated because the digestive process neutralizes the chloramines before they reach the bloodstream. Even kidney dialysis patients can drink, cook, and bathe in chloraminated water. It's only when water interacts directly with the bloodstream - as in dialysis or in a fish's gill structure - that chloramines must be removed.
Certainly. Even large amounts of water used in cleaning a cut would have no effect because virtually no water actually enters the bloodstream that way.
Yes. People with those medical problems can use chloraminated water for all purposes.
Chloraminated water is no different than chlorinated water for all of the normal uses we have for water. Water that contains chloramines is totally safe to drink. The digestive process neutralizes the chloramines before they reach the blood stream. Even kidney patients can drink and bathe in chloraminated water.
Yes. Everyone can drink water that contains chloramines.
The amount of chloramines will be extremely small - no more than 2 parts per million parts of water. If you are concerned that even this low concentration might cause problems for you, check with your physician. The predominant type of chloramines will be monochloramine (NH2Cl) and will be in the ratio of 5 parts chlorine to one part ammonia-nitrogen.
No. The pH of the water will remain the same as before.
If you notice any change at all, you may find the water has less of a chlorine odor or taste.
Most water softeners are not designed to remove chloramines.
It could. If the bottled water company uses water supplied by a water district that uses chloramines, then the water it provides will have chloramines in it, unless the company takes special steps to remove them.
No. You will still need a free-chlorine residual to retard algae and bacteria growth. The chlorine chemicals and test kits you currently use can still be used with confidence. Contact your local pool supply store for any specific questions.
The small amount of chloramines should have no effect on plants of any type. Beneficial bacteria will generally be protected by the soil in which they live. Chloramines will be removed by the high chlorine demand in the soil.
Chloramines are toxic to fish, shellfish, reptiles and amphibians and must be removed from water, just as chlorine is toxic and must be removed. You may not have had to remove chlorine from your aquarium water, however, because it disappears rapidly on its own. This is not the case with chloramines and steps should be taken to remove chloramines. Most pet stores have sold dechlorinating agents for years and, generally, have recommended using them. The chemicals used to remove chlorine should work just as well for chloramines. Several manufacturers have been adding chloramine information on labels on their products for years.
No. Unlike chlorine, which dissipates when water sits for a few days, chloramines may take weeks to disappear. If you don't want to use a dechloraminating chemical, the next best solution is to install a granular activated filter and allow sufficient contact time.
This will depend on the amount of water added in relation to the size of the aquarium or pond and the time period over which it's added. An alternative is to monitor for a total chlorine residual in the aquarium or pond while adding the chloraminated water. Chloramine residuals in water used to keep fish should be kept below 0.1 mg/L. Total chlorine test kits are available from pet stores, pool supply stores and chemical supply houses. Make sure that the kit is for "total chlorine" or "combined chlorine," not "free chlorine." A free chlorine test of chloraminated water would read zero but still be toxic to fish.
Chloramines will have to be removed if the water used to make salt water solution comes from a chloraminated supply. Chloramines affect salt water fish just as they effect fresh water fish.
Yes. Koi are just as susceptible to chloramines as any other fish.
Yes. However, it must contain high quality granular activated carbon and you must permit sufficient contact time between the water and the carbon.
No. Salts can be caught by the permeable membranes but chloramines pass through easily.
No. Boiling is not an effective method of removing chloramines from water. The only practical methods for removing chloramines from water are using a water conditioner which contains a dechloraminator or by using granular activated carbon.
Ask your pet supplier or read the instructions on the container or equipment.
Ammonia can be toxic to fish, although all fish produce some ammonia as a natural byproduct. Ammonia is also released when chloramines are chemically removed. Although ammonia levels may be tolerable in individual tanks or ponds, commercial products are available at pet supply stores to remove excess ammonia. Also, biological filters, natural zeolites and pH control methods are effective in reducing the toxic effects of ammonia.
They would be affected if the water in the channels or ponds is chloraminated. Most water that runs into channels, however, would be agricultural, landscaping, or storm water drainage. After water has been used for one purpose, it probably would not have enough residual chloramines to affect the fish.
Most water which runs into streams and ponds would be agricultural, landscaping, or storm water drainage. After water has been used for one purpose, it probably would not have enough residual chloramine to affect fish.
Yes. Chloramines have the potential to stain photographic emulsions or retard development. Please contact your equipment manufacturer and your chemical supplier to determine if chloramines will effect your set up. If you need to remove the chloramines there are two recommended methods for the removal of chloramines, use f specific reagents or a granular activated carbon (GAC) filter.
Call the Maui Department of Water Supply laboratory at (808) 270-7550.Please view the Water Quality Report for Upper Kula for more information and details on the amount of THMs in the area's water system.
Contaminants that may be present in source water include: • Microbial - viruses and bacteria, which may come from sewage treatment plants, septic systems, agricultural livestock operations, and wildlife • Inorganic - salts and metals, which can be naturally-occurring as a result of urban runoff, industrial or domestic wastewater discharges, oil and gas production, mining, or farming • Pesticides or herbicides - may come from a variety of sources such as agriculture, storm water runoff, and residential uses • Organic chemical - includes synthetic and volatile organics, which are by-products of industrial processes and petroleum production, and can also come from gas stations, urban storm water runoff, and septic systems • Radioactive contaminants - can be naturally-occurring or be the result of oil and gas production and mining activitiesIn order to ensure that tap water is safe to drink, the EPA prescribes regulations that limit the amount of certain contaminants in water provided by public water systems. FDA regulations establish limits for contaminants in bottled water, which must provide the same protection for public health.
These people should seek advice about drinking water from their health care providers. You may also inquire about EPA / CDC guidelines by calling the Safe Drinking Water Hotline at (800) 426-4791.
Maui DWS water in the Upper Kula area is treated with chloramines, a disinfectant that produces fewer disinfection by-products such as trihalomethanes. As such, customers who have unique water quality needs including those who use specialized treatments such as kidney dialysis machines or fish owners should make the necessary adjustments to remove chloramines.
Please see Water pH Chart for details. Water pH Chart
Water Hardness Scale
The two barriers of protection are the maintenance of steady water pressure and the maintenance of chlorine residual throughout the system. Both pressure and chlorine residual are monitored by the MDWS staff in order to ensure that our drinking water is safe and in compliance with both Federal and State drinking water standards.
• Water Pressure: A minimum pressure of 20 psi is required by regulation and the pressure in the MDWS distribution system can range from 50-160 psi depending on location. The maintenance of pressure in the distribution system prevents outside contaminants from entering into the pipes during a leak or pipe failure.
• Chlorine Residual: A minimum chlorine residual of 0.20 mg/L chlorine is maintained and the chlorine residual in the distribution system can range from 0.5-1.5mg/L depending on location. The maintenance of a chlorine residual prevents potential microbial contamination that could occur from a loss of pressure in the pipes.
In order to get rid of the appearance of air bubbles, the best thing to do is fill a pitcher with water and let it sit open to the air until all the air bubbles have disappeared. If you have any concerns about your water please call the DWS Lab at 808-270-7550
Water Comparison Test
The University of Hawaii also provides extensive information on rain catchment systems as well as provides home testing kits for a fee. For more information, call 808-329-2861 or visit http://www.ctahr.hawaii.edu/hawaiianrain/index/html University of Hawaii - Rain Catchment Systems
New fixtures can also leach lead. Regardless of the age of your home, you should get your water tested at the DWS Laboratory to find out for sure if your plumbing is leaching lead. The testing is free for Upcountry customers. Call (808) 270-7550 for more information. More information on lead and copper
2. You'll also save on water bills.
3. Model responsible behavior for children.
4. Save on sewer (wastewater) bills.
5. Protect fragile ecosystems by reducing stream-flow draw.
6. Save money for your children -- every two percent conserved pushes back expansion by one year.
7. Save money on heating bills.
8. Reduce load on wastewater treatment plants, delaying the need for expansion.
9. Preserve our most precious natural resource.
10. Reduce storm water pollution.
Geosmin produces an odor similar to overturned rich soils and is present in foods such as beets, spinach, and mushrooms. MIB are naturally occurring compounds found in surface waters as organic molecules produced by algae. The substances are detectable by the human nose even at very low concentrations, and some individuals are extremely sensitive to Geosmin. Neither compounds are harmful to people.
The U.S. Environmental Protection Agency recommends that Americans continue to use and drink tap water as usual. The World Health Organization has stated that “the presence of the COVID-19 virus has not been detected in drinking water supplies and based on current evidence the risk to water supplies is low”.
Broken Mains, Leaks, Water Quality, Low Pressure
Phone: (808) 270-7633
Don't wait to store water supplies. It would be wise to clean containers you will be using to store water ahead of time. Once you have been advised to store water, it would be best not to wait until the last minute, as many other people will be trying to draw water at the same time.
How can I disinfect my water for drinking?
If the water system did not have any main breaks or loss of water pressure, the water quality can generally be assumed to be safe for drinking. Otherwise, any water that will used for drinking, cooking, or brushing the teeth should be properly disinfected before use.
Consumers should listen to the radio for advisories on the areas where water has become contaminated and unsafe to drink. Follow directions and advisories from the Maui Department of Water Supply, Civil Defense, or the Department of Health on disinfecting water and/or the location of alternative water supplies.
Should there be any concerns over the safety of the potable water, the following may be considered for disinfecting water:
Heat and strain the water through a clean cloth into a container to remove any sediment or floating matter. Boil the water vigorously for 2 to 3 minutes. Allow the water to cool. The flat taste caused by boiling is easily removed by adding a pinch of salt to each quart of boiled water or pour the water back and forth from one clean container to another.
When boiling water is not possible, chemical disinfection should be used. The two chemicals commonly used are chlorine or iodine. Strain the water as in step #1 above and purify with chlorine or iodine as follows:
Chlorine - Any household bleach solution (plain, not scented) that contains hypochlorite may be used for disinfection. The strength is given on the label; use the following to determine the amount of chlorine to add per quart of water.
Available Chlorine Drops per Quart of clean water* 1% 10 4-6% 2 7-10% 1 *Double the amount for turbid (cloudy) water
The treated water should be mixed thoroughly and allowed to stand for 30 minutes. The water should have a slight chlorine odor, if not, repeat the dosage and allow the water to stand for an additional 15 minutes. If the treated water has too strong a chlorine taste, it can be made palatable by allowing the water to stand exposed to the air for a few hours or by pouring it from one clean container to another several times. Iodine - Common household iodine from the medicine chest or first aid kit package may be used to disinfect water. Add five (5) drops of 2% United States Pharmacopeia (U.S.P.) tincture of Iodine to each quart of clear water. For turbid water add 10 drops and let the solution stand for at least 30 minutes.
In general, the Department’s hours of operation are from 7:45 a.m. to 4:30 p.m. on weekdays (Monday through Friday). At the Kalana O Maui Building in Wailuku, the Customer Service Window on the 5th Floor Front Window is open from 8:00 a.m. to 4:00 p.m. on weekdays. The Department is closed on weekends and holidays. For a breakdown of the hours of operation by division, click on the link Water Hours of Operation.
If your property is not in an approved subdivision, you'll be referred to the Engineering Division. An engineer will check if any improvements are necessary before water service can be established. Call 270-7835 for more information.
If no improvements are necessary, you can come in and apply for a water meter. The engineer will guide you in what you need to do.
Department of Water SupplyCounty of Maui200 South High StreetWailuku, HI 96793-2155
To ensure that your account is properly credited, please write your account number on your check (you can find your account number on your bill). Make checks payable to: Department of Water Supply.
Secondly, you can bring your bill and payment in person to the cashier window in the lobby of the Kalana O Maui Building, located at 200 South High Street in Wailuku. The Front Window is open from 8:00 a.m. to 3:45 p.m. on weekdays, and closed on weekends and holidays.
And finally, you may pay at any Department of Water Supply Baseyard (Lahaina, Hana, Molokai) or at the Maui County Service Center at the Maui Mall in Kahului, providing you pay the minimum amount due on or before the DATE DUE. You must have a complete bill (top and bottom portion). The Service Center drop box accepts CHECKS ONLY.
To avoid late payment charges, please allow sufficient time for your payment to reach us by the PAYMENT MUST REACH US BY date.
If you have specific questions about your water bill, please direct them to our Customer Service Representatives at 270-7730 or stop by the office.
Your sewer bill reflects your household's fair share cost of this treatment and consists of a base charge and an amount that correlates to the volume of water consumed. The rate on this consumed volume is set to account for the fact that significant amounts of water go to landscape irrigation or other uses that do not enter the sewer system. The Department of Environmental Management establishes the rates for the sewer portion of your bill while the Department of Water Supply only handles the collection of these charges. Please go to the link below or call the Wastewater Reclamation Division at 270-7420 if you would like more information about the sewer portion of your bill. (Note: If you reside in an area that is not serviced by one of the County Wastewater Reclamation Facilities, this fee will not appear on your bill.) Dept. of Environmental Management - Wastewater
Many meters in the County system are old and due for replacement. Upgrading these older meters will provide more accurate water use data for our customers and for the Department of Water Supply (DWS).
No, only those water meters that are 2” or smaller and that are more than 9 years old. Both residential and commercial meters that fit this criteria are scheduled for replacement. We are estimating approximately 26,000 meters will be replaced over a four (4) year period.
All meters that are smaller than 2”, irrespective of age, will also receive a new cellular transponder which sits atop the water meter. These new transponders will allow DWS personnel to read meters using cellular tower infrastructure making meter reading and leak detection more efficient. Additionally, customers will be able to establish an online account through the DWS website that will allow them to monitor their own water use in real time over the internet.
These new meters, in combination with the new cellular transponders, comprise an Advanced Metering Infrastructure (AMI) system. They are sometimes referred to as “smart” meters because of the ability to read the meters remotely.
No. The new meters and cellular transponders are being installed by Professional Meters, Inc. (PMI) under a contract with DWS.
No. If your water meter is readily accessible, PMI should be able to remove and install the new equipment in 15 minutes on average.
Please call the toll free PMI customer service line at (855) 620-7993 to make an appointment for the necessary work to be completed.
No. The look of your water bill will remain the same. As always, should you have a question or concern about your water bill, please call DWS Customer Service at (808) 270-7730.
No, the costs of the AMI upgrade is being funded through current water rates.
DWS will be providing the “Eye On Water” feature that will allow customers to sign-up online through the DWS website so they can view their own water meter use. This new feature will assist with leak detection and water conservation. Only customers that have had the new cellular transponders installed will be able to establish an “Eye On Water” account. DWS expects to have this feature available for use by the end of summer 2020.
Yes, measures are in place to ensure your information is secure and kept safe at all times through state-of-the-art data encryption.