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If your property is not in an approved subdivision, you'll be referred to the Engineering Division. An engineer will check if any improvements are necessary before water service can be established. Call 270-7835 for more information.
If no improvements are necessary, you can come in and apply for a water meter. The engineer will guide you in what you need to do.
Department of Water SupplyCounty of Maui200 South High StreetWailuku, HI 96793-2155
To ensure that your account is properly credited, please write your account number on your check (you can find your account number on your bill). Make checks payable to: Department of Water Supply.
Secondly, you can bring your bill and payment in person to the cashier window in the lobby of the Kalana O Maui Building, located at 200 South High Street in Wailuku. The Front Window is open from 8:00 a.m. to 3:45 p.m. on weekdays, and closed on weekends and holidays.
And finally, you may pay at any Department of Water Supply Baseyard (Lahaina, Hana, Molokai) or at the Maui County Service Center at the Maui Mall in Kahului, providing you pay the minimum amount due on or before the DATE DUE. You must have a complete bill (top and bottom portion). The Service Center drop box accepts CHECKS ONLY.
To avoid late payment charges, please allow sufficient time for your payment to reach us by the PAYMENT MUST REACH US BY date.
If you have specific questions about your water bill, please direct them to our Customer Service Representatives at 270-7730 or stop by the office.
Your sewer bill reflects your household's fair share cost of this treatment and consists of a base charge and an amount that correlates to the volume of water consumed. The rate on this consumed volume is set to account for the fact that significant amounts of water go to landscape irrigation or other uses that do not enter the sewer system. The Department of Environmental Management establishes the rates for the sewer portion of your bill while the Department of Water Supply only handles the collection of these charges. Please go to the link below or call the Wastewater Reclamation Division at 270-7420 if you would like more information about the sewer portion of your bill. (Note: If you reside in an area that is not serviced by one of the County Wastewater Reclamation Facilities, this fee will not appear on your bill.) Dept. of Environmental Management - Wastewater